Modification History
Not Applicable
Unit Descriptor
Descriptor |
This competency unit describes the skills and knowledge required to make a home visit to assess needs and/or deliver services |
Application of the Unit
Application |
This unit addresses workers who are required to deliver services to people in their home or other residence It includes preparation and follow up as well as working safely in an unfamiliar and potentially unpredictable environment Application of this unit should be contextualised to reflect any specific work requirements and practices |
Licensing/Regulatory Information
Not Applicable
Pre-Requisites
Not Applicable
Employability Skills Information
Employability Skills |
This unit contains Employability Skills |
Elements and Performance Criteria Pre-Content
Elements define the essential outcomes of a unit of competency. |
The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Prepare for home visit |
1.1 Check that client is expecting and prepared for a home visit at the agreed time 1.2 Clarify purpose of home visit and history of client in relation to unexpected issues and needs 1.3 Prepare equipment, resources and/or documents required address purpose of home visit and contingencies 1.4 Allow time in schedule for contingencies 1.5 Check that entry to the home is ensured 1.6 Ensure co-worker(s) are aware of intended time and place of home visit and mobile contact details |
2. Undertake home visit |
2.1 Obtain entry to the home, check for hazards to own and others' health and safety and take action to control risk 2.2 Take standard precautions to control infection and, where required, take additional precautions 2.3 Demonstrate respect for the home and contents and sensitivity as a guest in the environment 2.4 Follow appropriate risk management practices when delivering services in an unfamiliar and potentially unsafe environment |
3. Establish client relationship in the home |
3.1 Communicate with client or resident to clarify purpose of visit and confirm client acceptance 3.2 Provide opportunity for client to identify and express any issues or concerns in relation to the home visit and/or associated matters 3.3 Provide appropriate support and information within scope of own work role and record and report relevant health issues or concerns promptly to appropriate person 3.4 Deal with difficult or challenging behaviour promptly, firmly and diplomatically in accordance with relevant policies and procedures |
4. Follow up home visit |
4.1 Document all aspects of the home visit in line with organisation policies and procedures 4.2 Promptly report and refer any areas of concern to an appropriate authority 4.3 Ensure any arrangements for follow up visits are recorded and implemented |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This describes the essential skills and knowledge and their level required for this unit. |
Essential knowledge : The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role This includes knowledge of:
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Essential skills : It is critical that the candidate demonstrate the ability to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role This includes the ability to:
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate this competency unit : |
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Access and equity considerations : |
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Range Statement
RANGE STATEMENT |
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The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. |
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Purpose of home visit may include : |
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History of client in relation to unexpected issues and needs may include but is not limited to : |
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Check for hazards includes |
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Areas for concern may include but are not limited to : |
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Unit Sector(s)
Not Applicable