Unit of competency
Modification History
Release |
Comments |
Release 2 |
Release 2. HLTOUT003 Assign and coordinate ambulance service resources supersedes and is equivalent to Release 1. HLTOUT003 Assign and coordinate ambulance service resources. Minor changes. Mapping Info Table Notes added for superseded unit HLTAMB006 Assign and coordinate ambulance service resources. |
Release 1 |
Release 1. HLTOUT003 Assign and coordinate ambulance service resources supersedes and is not equivalent to HLTAMB006 Assign and coordinate ambulance service resources. |
Application
This unit describes the skills and knowledge required to allocate a coordinated response to requests for ambulance service resources to ensure service delivery.
This unit applies to individuals working in an ambulance communications centre. Workers have knowledge of communication equipment, systems and protocols for coordination of ambulance services in accordance with organisational policies and procedures for operations.
The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian Standards and industry codes of practice.
Elements and Performance Criteria
ELEMENT Elements define the essential outcomes. |
PERFORMANCE CRITERIA Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Allocate ambulance service resources. |
1.1. Assign resources to incidents in accordance with service delivery model and local industrial agreements. 1.2. Respond to an emergency or non-emergency routine case. 1.3. Identify location and commitment of service resources. |
2. Dispatch resources. |
2.1. Provide clear, timely and accurate situation information to assigned ambulance crew. 2.2. Use communication equipment and systems to locate and dispatch resources within set timeframes as determined by local deployment plans. |
3. Monitor progress of assigned resources. |
3.1. Monitor progress of ambulance crew at the scene of an incident or situation or at the receiving facility. 3.2. Establish the need for additional resources provided by the assigned resource worker at the earliest opportunity. 3.3. Monitor availability of worker and vehicles for re-assignment. 3.4. Monitor and follow up on resources and service coordination including any supplementary resources and ensuring safety at the scene. |
4. Coordinate resources and liaise with ambulance worker. |
4.1. Undertake and coordinate resource allocation within set timeframes. 4.2. Identify and communicate factors affecting the provision of additional resource availability to assigned ambulance crew. 4.3. Implement on scene communication chain of command when several resources are on scene. 4.4. Determine the need for other service involvement, ensuring that the other service is contacted and adequately briefed and that correct assistance is requested when dealing with multi-agency incidents. 4.5. Document activation of supplementary resources and external agencies. 4.6. Record information pertaining to dispatch records of ambulance resources in accordance with organisational policies and procedures. |
Foundation Skills
Foundation skills essential to performance are explicit in the performance criteria of this unit of competency. |
Unit Mapping Information
Release |
Comments |
Release 2 |
Release 2. HLTOUT003 Assign and coordinate ambulance service resources supersedes and is equivalent to Release 1. HLTOUT003 Assign and coordinate ambulance service resources. Minor changes. Mapping Info Table Notes added for superseded unit HLTAMB006 Assign and coordinate ambulance service resources. |
Release 1 |
Release 1. HLTOUT003 Assign and coordinate ambulance service resources supersedes and is not equivalent to HLTAMB006 Assign and coordinate ambulance service resources. |
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=ced1390f-48d9-4ab0-bd50-b015e5485705