Modification History
Not Applicable
Unit Descriptor
Descriptor |
This unit describes the communication and work practice skills and knowledge required to work with Aboriginal and Torres Strait Islander people in the health industry context It deals specifically with cross-cultural awareness and issues involving working with Aboriginal and Torres Strait Islander individuals, organisations and communities |
Application of the Unit
Application |
The unit applies equally to those operating in health care policy or program planning, development and evaluation contexts or in direct service delivery contexts Application of this unit should be contextualised to reflect any requirements, issues and practices specific to each workplace and/or local community |
Licensing/Regulatory Information
Not Applicable
Pre-Requisites
Not Applicable
Employability Skills Information
Employability Skills |
This unit contains Employability Skills |
Elements and Performance Criteria Pre-Content
Elements define the essential outcomes of a unit of competency. |
The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Reflect an awareness of Aboriginal and Torres Strait Islander history and cultures in work practices |
1.1 Acknowledge and respect the impact of events and issues in Aboriginal and /or Torres Strait Islander history during service delivery 1.2 Demonstrate knowledge of and respect for the diversity of culture, skin and language groups, family structures, art and religion in Indigenous cultures as part of service delivery |
2. Reflect an awareness of own and other cultural realities in work practices |
2.1 Identify the potential impact of cultural factors on service delivery to Aboriginal and/or Torres Strait Islander clients 2.2 Address cultural realities in order to facilitate full participation in service delivery by Aboriginal and/or Torres Strait Islander clients and/or co-workers 2.3 Negotiate appropriate strategies to effectively accommodate cultural differences in the workplace 2.4 Identify and utilise resources to facilitate effective service delivery in a cross cultural context 2.5 Ensure work practices used in a cross cultural context are grounded in an awareness of one's own culture and the cultural realities of others |
3. Communicate effectively with Aboriginal and Torres Strait Islander people |
3.1 Identify communication issues and ensure they are addressed to develop and maintain effective relationships with Aboriginal and/or Torres Strait Islander clients and/or co-workers 3.2 Employ appropriate communication strategies to support a culturally safe environment for delivery of health services 3.3 Identify ineffective and/or inappropriate communication strategies and remodel them to support delivery of health services 3.4 Identify and utilise resources to facilitate effective communication within the workplace 3.5 Engage the services of Aboriginal and Torres Strait Islander interpreters , health workers and colleagues as cultural brokers as required to meet duty of care |
4. Reflect cultural safety in workplace and professional relationships |
4.1 Ensure workplace and professional relationships are based on mutual respect, tolerance of diversity and a shared understanding of cultural safety 4.2 Identify critical issues influencing workplace and professional relationships with Aboriginal and/or Torres Strait Islander co-workers and clients 4.3 Identify and utilise effective strategies to develop and maintain effective relationships with Aboriginal and/or Torres Strait Islander co-workers and clients as appropriate 4.4 Take responsibility for revisiting strategies to assist in the resolution of any difficulties, differences or misunderstandings that may occur |
5. Work in partnership with Aboriginal and Torres Strait Islander people and communities |
5.1 Develop and implement strategies to increase participation of Aboriginal and Torres Strait Islander people in health service delivery 5.2 Ensure delivery of health care, services and programs reflect culturally safe and appropriate practice 5.3 Ensure health care, services and programs encourage self-determination and community control to ensure improved health outcomes 5.4 Identify and utilise resources to promote effective partnerships with Aboriginal and/or Torres Strait Islander people, organisations and communities 5.5 Support the development of effective partnerships between staff, Aboriginal and Torres Strait Islander people and their communities to facilitate accessibility, affordability, accountability, acceptability of appropriate healthcare and workplace services |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This describes the essential skills and knowledge and their level required for this unit. |
Essential knowledge : The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role This includes knowledge of:
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Essential skills : It is critical that the candidate demonstrate the ability to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role This includes the ability to:
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate this competency unit : |
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Access and equity considerations : |
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Products that are required as evidence include : |
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Processes that are required as evidence include : |
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Range Statement
RANGE STATEMENT |
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The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. |
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Cultural differences may include : |
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Strategies to accommodate cultural differences in the workplace may include : |
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Resources to facilitate effective service delivery in a cross cultural context may include : |
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Events and issues in Aboriginal and /or Torres Strait Islander history may include but are not limited to : |
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Communication strategies to ensure safe service deliver may include : |
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Resources to facilitate effective communication may include : |
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Interpreters may be : |
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Strategies for developing effective relationships may include : |
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Strategies to resolve difficulties may include : |
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Strategies to increase participation in health service delivery may include : |
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Culturally appropriate practices may include : |
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Resources to promote effective partnerships may include : |
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Work practices may include but are not limited to the following functions or be in the following settings : |
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Factors contributing to Aboriginal and Torres Strait Islander people's ill health include : |
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Culturally appropriate work practices may recognise : |
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Unit Sector(s)
Not Applicable