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Unit of competency details

HLTHIR403C - Work effectively with culturally diverse clients and co-workers (Release 1)

Summary

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Is superseded by CHCDIV001 - Work with diverse peopleThis version was released in CHC Community Services Training Package release 2.0 and meets the requirements of the 2012 Standards for Training Packages. Merged HLTHIR403C/CHCCS405A. Significant changes to the elements and performance criteria. New evidence requirements for assessment, including volume and frequency. 05/Aug/2015
Supersedes and is equivalent to HLTHIR3A - Work effectively with culturally diverse patients, clients, customers and co-workersUnit updated in V4 - equivalent competency outcome 24/Mar/2011
Supersedes and is equivalent to HLTHIR403B - Work effectively with culturally diverse clients and co-workers 24/Mar/2011

Release Status:
Current
Releases:
ReleaseRelease date
1 1 (this release) 25/Mar/2011

Training packages that include this unit

CodeSort Table listing Training packages that include this unit by the Code columnTitleSort Table listing Training packages that include this unit by the Title columnRelease
CHC - Community ServicesCommunity Services 1.0-1.3 
FNS10 - Financial Services Training PackageFinancial Services Training Package 5.0-5.1 
CPC08 - Construction, Plumbing and Services Training PackageConstruction, Plumbing and Services Training Package 8.0-9.7 
CPP07 - Property Services Training PackageProperty Services Training Package 9.0-14.6 
FNS - Financial Services Training PackageFinancial Services Training Package 1.0-1.1 
CHC08 - Community Services Training PackageCommunity Services Training Package 3.0-4.2 
CUV - Arts and Culture Training PackageArts and Culture Training Package 1.0 
HLT07 - Health Training PackageHealth Training Package 4.0-5.1 
HLT - HealthHealth 1.0-1.3 
SIR07 - Retail Services Training PackageRetail Services Training Package 3.0-3.3 

Qualifications that include this unit

CodeSort Table listing Qualifications that include this unit by the Code columnTitleSort Table listing Qualifications that include this unit by the Title columnRelease
CHC52212 - Diploma of Community Services CoordinationDiploma of Community Services Coordination
HLT41412 - Certificate IV in Cast TechnologyCertificate IV in Cast Technology
HLT41112 - Certificate IV in Ambulance CommunicationsCertificate IV in Ambulance Communications
HLT32307 - Certificate III in Indigenous Environmental HealthCertificate III in Indigenous Environmental Health
CHC40808 - Certificate IV in Community DevelopmentCertificate IV in Community Development1-2 
HLT43012 - Certificate IV in Dental AssistingCertificate IV in Dental Assisting
CHC50812 - Diploma of Social HousingDiploma of Social Housing
CHC40608 - Certificate IV in Leisure and HealthCertificate IV in Leisure and Health1-2 
CHC42812 - Certificate IV in Community Services (Development and or Humanitarian Assistance)Certificate IV in Community Services (Development and or Humanitarian Assistance)
FNS41915 - Certificate IV in Personal Injury ManagementCertificate IV in Personal Injury Management1-2 
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Accredited courses that have this unit in the completion mapping

CodeSort Table listing Accredited courses that have this unit in the completion mapping by the Code columnTitleSort Table listing Accredited courses that have this unit in the completion mapping by the Title column
10465NAT - Certificate III in Work Skills for Career Enhancement and ManagementCertificate III in Work Skills for Career Enhancement and Management 
10471NAT - Certificate IV in Christian Missions CounsellingCertificate IV in Christian Missions Counselling 
10050NAT - Diploma of Health Technology (Prosthetics and Orthotics) (Rehabilitation Engineering)Diploma of Health Technology (Prosthetics and Orthotics) (Rehabilitation Engineering) 
10016NAT - Certificate IV in Leadership (Insert Stream)Certificate IV in Leadership (Insert Stream) 
10571NAT - Certificate IV in Workplace MentoringCertificate IV in Workplace Mentoring 
10092NAT - Certificate IV in Skills for Career PathwaysCertificate IV in Skills for Career Pathways 
10032NAT - Diploma of ChaplaincyDiploma of Chaplaincy 
10461NAT - Diploma of Community HealthDiploma of Community Health 
10510NAT - Advanced Diploma of Cosmetic Dermal ScienceAdvanced Diploma of Cosmetic Dermal Science 
22088VIC - Certificate IV in HypnotherapyCertificate IV in Hypnotherapy 
10322NAT - Certificate IV in TESOL (Teaching English to Speakers of Other LanguagesCertificate IV in TESOL (Teaching English to Speakers of Other Languages 
10323NAT - Diploma of Pastoral CounsellingDiploma of Pastoral Counselling 
10341NAT - Certificate IV in Dementia PracticeCertificate IV in Dementia Practice 
10346NAT - Certificate IV in Reiki Treatment PracticeCertificate IV in Reiki Treatment Practice 
10561NAT - Certificate IV in Holistic Counselling and Mind-Body MedicineCertificate IV in Holistic Counselling and Mind-Body Medicine 
10477NAT - Certificate IV in Primary Health Care Missions (in Developing Nations Communities)Certificate IV in Primary Health Care Missions (in Developing Nations Communities) 
10472NAT - Certificate IV in Community Development MinistryCertificate IV in Community Development Ministry 
10516NAT - Certificate IV in Bible MinistryCertificate IV in Bible Ministry 
10515NAT - Certificate IV in EvangelismCertificate IV in Evangelism 
10520NAT - Certificate IV in Polestar Pilates Matwork Instruction MethodCertificate IV in Polestar Pilates Matwork Instruction Method 
10410NAT - Certificate IV in Energy Healing (Reiki Treatment) (Therapeutic Touch)Certificate IV in Energy Healing (Reiki Treatment) (Therapeutic Touch) 
10411NAT - Diploma of Energy Healing (Stream)Diploma of Energy Healing (Stream) 
10445NAT - Diploma of Ministry (Christian Studies) (Youth Work) (Pastoral Care) (Pastoral Counselling)Diploma of Ministry (Christian Studies) (Youth Work) (Pastoral Care) (Pastoral Counselling) 
10369NAT - Certificate IV in Aboriginal and Torres Strait Islander MentoringCertificate IV in Aboriginal and Torres Strait Islander Mentoring 
10496NAT - Certificate IV in Christian Life and MinistryCertificate IV in Christian Life and Ministry 
10500NAT - Certificate IV in Parent, Family and Community EngagementCertificate IV in Parent, Family and Community Engagement 
10486NAT - Diploma of Counselling (Christian)Diploma of Counselling (Christian) 
22206VIC - Certificate IV in Disability AdvocacyCertificate IV in Disability Advocacy 
22218VIC - Certificate III in Mumgu-dhal tyama-tiytCertificate III in Mumgu-dhal tyama-tiyt 
22291VIC - Diploma of Secure ServicesDiploma of Secure Services 
10360NAT - Certificate IV in Community MentoringCertificate IV in Community Mentoring 
40638SA - Graduate Diploma of Diagnostic Medical Ultrasound (General Discipline)Graduate Diploma of Diagnostic Medical Ultrasound (General Discipline) 
10427NAT - Certificate III in Aquaponics Organic Food ProductionCertificate III in Aquaponics Organic Food Production 
10035NAT - Certificate IV in Ministry (Insert Stream)Certificate IV in Ministry (Insert Stream) 
10036NAT - Diploma of Ministry (Insert Stream)Diploma of Ministry (Insert Stream) 
39284QLD - Certificate III in Core Skills for Employment and Training - CommunicationCertificate III in Core Skills for Employment and Training - Communication 
30978QLD - Certificate IV in Primary Health and Community Care (Multicultural)Certificate IV in Primary Health and Community Care (Multicultural) 

Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 04/Nov/2011 
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Modification History

Not Applicable

Unit Descriptor

Descriptor 

This unit deals with the cultural awareness required for effective communication and cooperation with persons of diverse cultures

Application of the Unit

Application 

Work will be within a prescribed range of functions involving known routines and procedures with some accountability for the quality of outcomes

The workplace context may be:

  • Specific community
  • Community or regional service
  • Department of a large institution or organisation
  • Specialised service or organisation

Application of this unit should be contextualised to reflect any requirements, issues and practices specific to each workplace

Licensing/Regulatory Information

Not Applicable

Pre-Requisites

Not Applicable

Employability Skills Information

Employability Skills 

This unit contains Employability Skills

Elements and Performance Criteria Pre-Content

Elements define the essential outcomes of a unit of competency.

The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement.

Elements and Performance Criteria

ELEMENT 

PERFORMANCE CRITERIA 

1. Reflect cultural awareness in work practice 

1.1 Demonstrate awareness of culture as a factor in all human behaviour by using culturally appropriate work practices

1.2 Use work practices that create a culturally and psychologically safe environment for all persons

1.3 Review and modify work practices in consultation with persons from diverse cultural backgrounds

2. Accept cultural diversity  as a basis for effective work place and professional relationships

2.1 Show respect for cultural diversity in all communication and interactions with co-workers, colleagues and clients

2.2 Use specific strategies to eliminate bias and discrimination  in the workplace

2.3 Contribute to the development of work place and professional relationships based on acceptance of cultural diversity

3. Communicate effectively with culturally diverse persons

3.1 Show respect for cultural diversity in all communication  with clients, families, staff and others

3.2 Use communication constructively to develop and maintain effective relationships, mutual trust and confidence

3.3 Where language barriers exist, make efforts to communicate in the most effective way possible

3.4 Seek assistance from interpreters or other persons as required

4. Resolve cross-cultural misunderstandings

4.1 Identify issues that may cause conflict

4.2 If difficulties or misunderstandings occur, consider the impact of cultural differences

4.3 Make an effort to sensitively resolve differences, taking account of cultural considerations

4.4 Address any difficulties with appropriate people and seek assistance when required

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE 

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge :

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

This includes knowledge of:

  • Availability of resources and assistance within and external to the organisation in relation to cultural diversity issues
  • Own cultural conceptions and pre-conceptions and perspective of diverse cultures
  • Recognition of cultural diversity in Australian society with many individuals living in many cultures
  • Recognition of cultural influences and changing cultural practices in Australia and its impact on diverse communities that make up Australian society
  • Recognition of culture as a dynamic social phenomenon
  • Recognition of culture as a range of social practices and beliefs evolving over time
  • Recognition of impact of cultural practices and experiences on personal behaviour, interpersonal relationships, perception and social expectations of others
  • Recognition of the unique way individuals may experience a culture and respond to past experiences
  • Recognition that the word 'normal' is a value-laden, excluding concept that often precludes acknowledgment of the diversity of people, their life experiences and situations
  • The principles of equal employment opportunity, sex, race, disability, anti-discrimination and similar legislation and the implications for work and social practices
  • The role and use of language and cultural interpreters

Essential skills :

It is critical that the candidate demonstrate the ability to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

This includes the ability to:

  • Apply culturally respectful practices in the workplace and to demonstrate respect and inclusiveness of culturally diverse people in all work practices
  • Form effective workplace relationships with co-workers and colleagues of diverse backgrounds and cultures
  • Participate in identifying and implementing culturally safe work practices
  • Respond respectfully and sensitively to cultural beliefs and practices that may cause harm
  • Sensitively and respectfully communicate with persons of diverse backgrounds and cultures
  • Use basic conflict resolution and negotiation skills
  • Use effective strategies to address and eliminate discrimination and bias in the workplace

Evidence Guide

EVIDENCE GUIDE 

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this competency unit :

  • The individual being assessed must provide evidence of specified essential knowledge as well as skills
  • This unit is most appropriately assessed in the workplace or a simulated workplace environment under the normal range of work conditions
  • Assessment should be conducted on more than one occasion to cover a variety of circumstances to establish consistency
  • Holistic assessment of this competency unit is encouraged, to ensure application of these skills in conjunction with specific work functions but the unit may be delivered and assessed independently

Access and equity considerations :

  • All workers in the health industry should be aware of access and equity issues in relation to their own area of work
  • All workers should develop their ability to work in a culturally diverse environment
  • In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on health of Aboriginal and Torres Strait Islander people
  • Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on health of Aboriginal and/or Torres Strait Islander clients and communities

Range Statement

RANGE STATEMENT 

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Work practices may relate to :

  • Dealing with persons of diverse gender, sexuality and age
  • Compliance with duty of care policies of the organisation
  • Collection and provision of information
  • Communication
  • Provision of assistance
  • Contact with families and carers
  • Physical contact
  • Care of deceased persons
  • Handling personal belongings
  • Provision of food services

Work practices that are culturally appropriate would be non -discriminatory and free of bias , stereotyping , racism and prejudice .

Cultural diversity may include :

  • Ethnicity
  • Race
  • Language
  • Cultural norms and values
  • Religion
  • Beliefs and customs
  • Kinship and family structure and relationships
  • Personal history and experience, which may have been traumatic
  • Gender and gender relationships
  • Age
  • Disability
  • Sexuality
  • Special needs

Communication may be :

  • Verbal
  • Appropriate gestures and facial and physical expressions
  • Posture
  • Written
  • Signage
  • Through an interpreter or other person

Strategies to eliminate bias and discrimination may include :

  • Cross cultural work teams
  • Cross cultural employee representation on committees
  • Workplace free of culturally insensitive literature, posters, signage
  • Inclusion in decision-making

Unit Sector(s)

Not Applicable