Unit of competency details

HLTCOM503D - Manage a practice (Release 1)


Usage recommendation:
The Deleted usage recommendation was implemented on 13 June 2017 to describe training components that have no replacement. Enrolments in training components and statements of attainment or qualifications issued before 13 June 2017 are valid. For any components marked as deleted after 13 June 2017, the applicable transition/teach-out periods apply. For specific questions regarding the enrolment, delivery or issuance of a statement of attainment/qualification, please contact your training regulator.
DeletedDeleted from HLT07 Health Training Package07/Dec/2015
Supersedes and is equivalent to HLTCOM503C - Manage a practiceUnit updated in V5. ISC upgrade changes to remove references to old OHS legislation and replace with references to new WHS legislation. Changes to Evidence Guide No change to competency outcome06/May/2012

ReleaseRelease date
1 1 (this release) 07/May/2012

Qualifications that include this unit

CodeSort Table listing Qualifications that include this unit by the Code columnTitleSort Table listing Qualifications that include this unit by the Title columnUsage RecommendationRelease
HLT60112 - Advanced Diploma of Western Herbal MedicineAdvanced Diploma of Western Herbal MedicineDeleted
HLT51407 - Diploma of AromatherapyDiploma of AromatherapySuperseded
HLT60712 - Advanced Diploma of AyurvedaAdvanced Diploma of AyurvedaSuperseded
HLT51307 - Diploma of Hearing Device Prescription and EvaluationDiploma of Hearing Device Prescription and EvaluationSuperseded
HLT50112 - Diploma of Traditional Chinese Medicine Remedial Massage (An Mo Tui Na)Diploma of Traditional Chinese Medicine Remedial Massage (An Mo Tui Na)Superseded
HLT51507 - Diploma of KinesiologyDiploma of KinesiologySuperseded
HLT50307 - Diploma of Remedial MassageDiploma of Remedial MassageSuperseded
HLT60612 - Advanced Diploma of HomoeopathyAdvanced Diploma of HomoeopathyDeleted
HLT60512 - Advanced Diploma of NaturopathyAdvanced Diploma of NaturopathyDeleted
HLT61012 - Advanced Diploma of Nutritional MedicineAdvanced Diploma of Nutritional MedicineDeleted
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Accredited courses that have this unit in the completion mapping

CodeSort Table listing Accredited courses that have this unit in the completion mapping by the Code columnTitleSort Table listing Accredited courses that have this unit in the completion mapping by the Title columnStatus
10488NAT - Diploma of Professional Practice LeadershipDiploma of Professional Practice Leadership Non-Current
10426NAT - Diploma of Clinical PilatesDiploma of Clinical Pilates Non-Current
10521NAT - Diploma of Polestar Pilates Studio and Rehabilitation MethodDiploma of Polestar Pilates Studio and Rehabilitation Method Non-Current
22208VIC - Diploma of Clinical HypnotherapyDiploma of Clinical Hypnotherapy Non-Current
10410NAT - Certificate IV in Energy Healing (Reiki Treatment) (Therapeutic Touch)Certificate IV in Energy Healing (Reiki Treatment) (Therapeutic Touch) Cancelled
10411NAT - Diploma of Energy Healing (Stream)Diploma of Energy Healing (Stream) Cancelled
10358NAT - Advanced Diploma of Integrative Complementary MedicineAdvanced Diploma of Integrative Complementary Medicine Non-Current
10555NAT - Advanced Diploma of Yoga TeachingAdvanced Diploma of Yoga Teaching Non-Current
10568NAT - Advanced Diploma of Pilates Movement TherapyAdvanced Diploma of Pilates Movement Therapy Non-Current
10346NAT - Certificate IV in Reiki Treatment PracticeCertificate IV in Reiki Treatment Practice Non-Current
10510NAT - Advanced Diploma of Cosmetic Dermal ScienceAdvanced Diploma of Cosmetic Dermal Science Non-Current
52707WA - Graduate Diploma of Dermal TherapiesGraduate Diploma of Dermal Therapies Non-Current
52709WA - Graduate Diploma of Cosmetic NursingGraduate Diploma of Cosmetic Nursing Non-Current
52580WA - Diploma of Bowen TherapyDiploma of Bowen Therapy Non-Current
10534NAT - Diploma of Specialised Bowen TherapyDiploma of Specialised Bowen Therapy Non-Current
10419NAT - Diploma of Modern PsychologyDiploma of Modern Psychology Non-Current
10372NAT - Diploma of Integrated Somatic PsychotherapyDiploma of Integrated Somatic Psychotherapy Non-Current
10138NAT - Advanced Diploma of Remedial Yoga TherapyAdvanced Diploma of Remedial Yoga Therapy Non-Current


SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080301 Business Management  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080301 Business Management  02/Oct/2012 
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Modification History

Version 4

Version 5


HLTCOM503C Manage a practice

HLTCOM503D - Manage a practice

Unit updated in V5.

ISC upgrade changes to remove references to old OHS legislation and replace with references to new WHS legislation.

Changes to Evidence Guide

No change to competency outcome

Unit Descriptor


This unit of competency describes the skills and knowledge required to manage a clinical health practice according to the size and scale of the business

Application of the Unit


This unit applies to work in a range of health settings where health services are provided with direct client contact involved

Application of this unit should be contextualised to reflect any specific workplace requirements, issues and practices

Licensing/Regulatory Information

Not Applicable


Not Applicable

Employability Skills Information

Employability Skills 

This unit contains Employability Skills

Elements and Performance Criteria Pre-Content

Elements define the essential outcomes of a unit of competency.

The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement.

Elements and Performance Criteria



1. Establish the practice

1.1 Prepare a business plan

1.2 Establish policies and procedures

1.3 Ensure required resources are available

1.4 Comply with statutory and regulatory requirements

2. Implement financial management procedures

2.1 Manage the finances of the business

2.2 Establish systems for financial documentation

2.3 Record information for financial reports

3. Implement practice management strategies

3.1 Implement operational strategies

3.2 Implement marketing strategies

3.3 Plan and manage meetings

3.4 Monitor stock levels and supplies

4. Implement personnel management strategies

4.1 Implement support strategies to support staff

4.2 Develop human resource strategies

4.3 Manage payroll and employee records if necessary

4.4 Manage diversity appropriately

Required Skills and Knowledge


This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

This includes knowledge of:

  • All relevant statutory and regulatory requirements which affect the proposed small business including relevant child protection legislation
  • Appropriate practices to ensure efficient use of power and other resources
  • ATO requirements
  • Business risks and measures to manage or minimise risks
  • Business systems
  • Contractual rights and responsibilities
  • Effective monitoring systems
  • Forms and sources of finance
  • Industrial awards and agreements
  • Insurance requirements
  • Key operational concepts and procedures
  • Legal and regulatory aspects of employing or contracting human resources
  • Legal rights and responsibilities
  • Meeting procedures
  • Methods of monitoring performance
  • Operational factors relating to the business (provision of professional services, products)
  • Options for meeting human resource requirements and the implications of each option
  • Planning and control systems (sales, advertising and promotion, distribution and logistics)
  • Production and planning techniques
  • Record keeping duties
  • Specialist services available and charges
  • Stock control methods and procedures
  • Support networks
  • Various methods producing financial reports, payroll procedures and employee statutory records

Essential skills:

It is critical that the candidate demonstrate the ability to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

This includes the ability to:

  • Accurately record financial transactions
  • Apply time management skills
  • Assess competencies of clinic staff appropriate to size/scope of clinic
  • Assess human resources appropriate to size/scope of clinic
  • Demonstrate self awareness skills
  • Manage finances
  • Manage meetings
  • Prepare and manage payroll and maintain payroll records
  • Prepare business plans
  • Prepare cash flow forecasts
  • Promote, implement and manage work attitudes and practices that reflect awareness of the importance of a range of aspects of sustainability
  • Provide clinic guidelines, policies and procedures
  • Review clinic job descriptions and hierarchical structures
  • Review training/career pathway strategies appropriate to size/scope of clinic

Evidence Guide


The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this competency unit:

  • Observation of performance in the workplace or a simulated workplace is essential for assessment of this unit
  • Assessment may contain both theoretical and practical components and examples covering a range of practice environments
  • The individual being assessed must provide evidence of specified essential knowledge as well as skills
  • Consistency of performance should be demonstrated over the required range of situations relevant to the workplace
  • Where, for reasons of safety, space, or access to equipment and resources, assessment takes place away from the workplace, the assessment environment should represent workplace conditions as closely as possible
  • Assessment of sole practitioners must consider their unique workplace context, including:
  • interaction with others in the broader professional community as part of the sole practitioner's workplace
  • scope of practice as detailed in the qualification

Context of and specific resources for assessment:

  • Assessment should replicate workplace conditions as far as possible

Method of assessment

  • Observation in the work place (if possible)
  • Written assignments/projects or questioning should be used to assess knowledge
  • Case study and scenario as a basis for discussion of issues and strategies to contribute to best practice

Access and equity considerations:

  • All workers in the health industry should be aware of access and equity issues in relation to their own area of work
  • All workers should develop their ability to work in a culturally diverse environment
  • In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on health of Aboriginal and Torres Strait Islander people
  • Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on health of Aboriginal and/or Torres Strait Islander clients and communities

Range Statement


The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Business plan may include information on:

  • Budget forecasts
  • Business goals and objectives
  • Legal structure
  • Management strategies
  • Marketing strategies
  • Required resources
  • Specialist services to be provided or recruited
  • Staffing requirements
  • Statutory and regulatory compliance
  • Strategies to make the organisation child safe and child friendly

The comprehensiveness and extent of detailed documentation required in the business plan will depend on a range of factors which may include:

  • Different stages in the development of a business
  • Level of risk involved including the provision of services to clients under 18 years of age on a one to one basis
  • Market focus of the business
  • Need to raise finance and requirements of lenders
  • Proposed size and scale of the business

In accordance with requirements for the scale of the operation policies and procedures may include:

  • Child protection requirements including background checks
  • Child safe, child friendly policy including code of conduct, managing complaints
  • Communication procedures
  • Documentation procedures
  • Emergency procedures
  • Financial procedures
  • Human resources policies
  • Policy and procedure guidelines developed and/or provided by industry associations
  • Security procedures
  • Stock control procedures
  • Treatment protocols

Required resources may include:

  • Administrative equipment and materials
  • Communications equipment
  • Marketing materials
  • Physical location
  • Practice/medical equipment
  • Staff

Statutory and regulatory requirements may include local, state and national legislation and regulations affecting business operations such as:

  • Anti-competition/monopoly and consumer-based legislation
  • Anti-Discrimination Act
  • Business registration
  • Codes of practice standards
  • Equal Employment Opportunities Act
  • Fire, WHS and environmental legislation
  • Planning and other permissions
  • Relevant state and territory child protection legislation
  • Taxation, copyright and trademark regulations
  • Therapeutic Goods Act

Manage the finances of the business includes monitoring and making decisions on:

  • Assets
  • Current financial state of the clinic (or owner/operator)
  • Financial inputs required (sources and forms of finance)
  • Financial performance to date (if applicable)
  • Likely return on investment
  • Projections of likely financial results (budgeting)
  • Risks and measures to manage or minimise risks

Financial documentation may include:

NB These will vary in complexity according to the scale of the business and the level of support employed from accountants and financial consultants

  • Asset registers
  • Banking documentation
  • Costing procedures
  • Credit transactions
  • Creditors and debtors systems
  • Draft financial forecasts/budgets
  • Payroll records
  • Petty cash
  • Stock records

Financial reports may include:

NB These will vary in complexity according to the scale of the business and the level of support employed from accountants and financial consultants

  • Budget reports
  • Cash flow forecasts
  • Detailed ledger accounts
  • Profit and loss statements
  • Reconciliations
  • Taxation documentation

Operational strategies may include:

  • Daily operation procedures
  • Environmental strategies
  • Management and administrative systems and procedures
  • Marketing approaches, which may include advertising a child friendly environment
  • Office systems
  • Staffing procedures

Marketing strategies may include:

  • Advertising
  • Development of marketing/promotional materials, including child friendly literature
  • Pricing strategies
  • Promotional and public relations activities
  • Publicity and media relations

Stock may include:

  • Information materials provided to clients
  • Materials and equipment required to prepare and dispense medicines
  • Materials and equipment used in the treatment of clients
  • Medicinal preparations provided to clients Stationery and administrative supplies
  • Other promotional materials

Support strategies may include:

  • Catering to personal limitations
  • Collegial support group or network
  • Defining boundaries
  • Gaining adequate supervision
  • Maintaining discussions with colleagues
  • Personal or professional support
  • Setting, reviewing and adjusting goals

Human resource strategies may include:

NB These will vary in detail according to number of personnel involved either as practitioner partners or employees

  • Implementation of statutory requirements
  • Performance management strategies
  • Personnel documentation
  • Planning and facilitation of meetings
  • Recruitment targets, policies and procedures
  • Support networks
  • Time and stress management
  • Training and assessment
  • Workplace communications
  • Work health and safety (WHS)

Employee records may include:

  • Employee records (including tax file number, remuneration, leave and training records, records of disciplinary action, time and wages sheets)
  • Job/position descriptions
  • WHS records
  • Prohibited persons declaration when working with people under 18
  • Records of taxation and superannuation payments made
  • Relevant awards and/or industrial agreements.

Manage diversity involves:

Valuing and utilising the different skills, backgrounds and capabilities of self and staff and developing strategies to encourage and enable their effective integration into the business. Diversity may include for example:

  • Competencies
  • Culture
  • Education
  • Gender
  • Language
  • Network of contact
  • Work history
  • Work preference

Unit Sector(s)

Not Applicable