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Unit of competency details

HLTCOM406C - Make referrals to other health care professionals when appropriate (Release 1)

Summary

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Is superseded by CHCPRP005 - Engage with health professionals and the health systemThis version was released in CHC Community Services Training Package release 2.0 and meets the requirements of the 2012 Standards for Training Packages. Significant changes to the elements and performance criteria. New evidence requirements for assessment, including volume and frequency. Significant change to knowledge evidence. 05/Aug/2015
Supersedes and is equivalent to HLTCOM406B - Make referrals to other health care professionals when appropriate 19/Apr/2011
Supersedes and is equivalent to HLTCOM6A - Make referrals to other health care professionals when appropriateUnit updated in V4 - equivalent competency outcome 24/Mar/2011

Release Status:
Current
Releases:
ReleaseRelease date
1 1 (this release) 25/Mar/2011

Qualifications that include this unit

CodeSort Table listing Qualifications that include this unit by the Code columnTitleSort Table listing Qualifications that include this unit by the Title columnRelease
HLT40307 - Certificate IV in Massage Therapy PracticeCertificate IV in Massage Therapy Practice
HLT32512 - Certificate III in Health Services AssistanceCertificate III in Health Services Assistance
HLT42807 - Certificate IV in KinesiologyCertificate IV in Kinesiology
HLT60112 - Advanced Diploma of Western Herbal MedicineAdvanced Diploma of Western Herbal Medicine
HLT43112 - Certificate IV in Defence Health CareCertificate IV in Defence Health Care
HLT42812 - Certificate IV in KinesiologyCertificate IV in Kinesiology
HLT32507 - Certificate III in Health Services AssistanceCertificate III in Health Services Assistance
HLT60712 - Advanced Diploma of AyurvedaAdvanced Diploma of Ayurveda
HLT60707 - Advanced Diploma of AyurvedaAdvanced Diploma of Ayurveda
HLT50112 - Diploma of Traditional Chinese Medicine Remedial Massage (An Mo Tui Na)Diploma of Traditional Chinese Medicine Remedial Massage (An Mo Tui Na)
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Accredited courses that have this unit in the completion mapping

CodeSort Table listing Accredited courses that have this unit in the completion mapping by the Code columnTitleSort Table listing Accredited courses that have this unit in the completion mapping by the Title column
52580WA - Diploma of Bowen TherapyDiploma of Bowen Therapy 
10533NAT - Certificate IV in Bowen TherapyCertificate IV in Bowen Therapy 
52577WA - Advanced Diploma of Holistic Classical Yoga PracticesAdvanced Diploma of Holistic Classical Yoga Practices 
10304NAT - Certificate IV in Rebirthing/Breathwork TherapyCertificate IV in Rebirthing/Breathwork Therapy 
10334NAT - Certificate IV in BodyTalkCertificate IV in BodyTalk 
10358NAT - Advanced Diploma of Integrative Complementary MedicineAdvanced Diploma of Integrative Complementary Medicine 
10339NAT - Certificate IV in Kahuna Bodywork (Relaxation)Certificate IV in Kahuna Bodywork (Relaxation) 
10346NAT - Certificate IV in Reiki Treatment PracticeCertificate IV in Reiki Treatment Practice 
10561NAT - Certificate IV in Holistic Counselling and Mind-Body MedicineCertificate IV in Holistic Counselling and Mind-Body Medicine 
10564NAT - Certificate IV in Doula Support ServicesCertificate IV in Doula Support Services 
10567NAT - Diploma of Pilates Movement TherapyDiploma of Pilates Movement Therapy 
22177VIC - Certificate IV in Electro Magnetic Field (EMF) Balancing TechniqueCertificate IV in Electro Magnetic Field (EMF) Balancing Technique 
10521NAT - Diploma of Polestar Pilates Studio and Rehabilitation MethodDiploma of Polestar Pilates Studio and Rehabilitation Method 
10519NAT - Certificate IV in Mind Body MedicineCertificate IV in Mind Body Medicine 
10510NAT - Advanced Diploma of Cosmetic Dermal ScienceAdvanced Diploma of Cosmetic Dermal Science 
52707WA - Graduate Diploma of Dermal TherapiesGraduate Diploma of Dermal Therapies 
52709WA - Graduate Diploma of Cosmetic NursingGraduate Diploma of Cosmetic Nursing 
22004VIC - Certificate IV in Bowen TherapyCertificate IV in Bowen Therapy 
10376NAT - Certificate IV in PilatesCertificate IV in Pilates 
10403NAT - Advanced Diploma of Alexander Technique TeachingAdvanced Diploma of Alexander Technique Teaching 
10410NAT - Certificate IV in Energy Healing (Reiki Treatment) (Therapeutic Touch)Certificate IV in Energy Healing (Reiki Treatment) (Therapeutic Touch) 
10555NAT - Advanced Diploma of Yoga TeachingAdvanced Diploma of Yoga Teaching 
10372NAT - Diploma of Integrated Somatic PsychotherapyDiploma of Integrated Somatic Psychotherapy 

Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080901 Secretarial And Clerical Studies  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080901 Secretarial And Clerical Studies  04/Nov/2011 
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Modification History

Not Applicable

Unit Descriptor

Descriptor 

This unit of competency describes the skills and knowledge required to arrange referrals to other health care professionals when required

Application of the Unit

Application 

This unit applies to work in a range of health settings where health services are provided with direct client contact involved

Application of this unit should be contextualised to reflect any specific workplace requirements, issues and practices

Licensing/Regulatory Information

Not Applicable

Pre-Requisites

Not Applicable

Employability Skills Information

Employability Skills 

This unit contains Employability Skills

Elements and Performance Criteria Pre-Content

Elements define the essential outcomes of a unit of competency.

The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement.

Elements and Performance Criteria

ELEMENT 

PERFORMANCE CRITERIA 

1. Formulate a referral plan for client requiring further treatment

1.1 Determine need for referral to other health care professionals  services

1.2 Communicate need for referral to the client

1.3 Consider the financial aspects of complementary health care

1.4 Ensure referral occurs with permission/consent of client and within confidentiality/privacy standards

2. Interact with other health care professionals

2.1 Identify a range of complementary health  care professionals and services

2.2 Consult Complementary health care professionals and support services  to determine the most appropriate source for referral 

2.3 Relate effectively and knowledgeably with other health care professionals

3. Arrange a referral to an appropriate source for clients with specific needs

3.1 Contact the health care professional and/or service to whom clients are to be referred

3.2 Arrange transfer of copies of client records  to the appropriate referral source

3.3 Include the client in referral communications and provided with written referrals

3.4 Brief  the appropriate health professional/service is on reason for referral

3.5 Answer queries regarding the referral

3.6 Provide assistance to other health care professionals/services as required

3.7 Record referrals in case notes

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE 

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge :

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

This includes knowledge of:

  • Health care professionals/services locally, nationally, and internationally and of their relationship to other professions and organisations
  • Referral procedures
  • The paradigms, including fee environments, within which other professions function
  • The profession's special characteristics, historical mileposts, aspirations and strengths
  • The role of other health professionals and support services
  • What constitutes a medical emergency or referral

Essential skills :

It is critical that the candidate demonstrate the ability to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

This includes the ability to:

  • Apply referral procedures
  • Communicate effectively
  • Consult colleagues for special expertise
  • Demonstrate appreciation of the relative merits of the treatment options available in regard to cost, benefit and efficiency of such procedures
  • Formulate referral plans and arrange referrals
  • Write referrals, certificates and correspondence
  • Write third party and medico legal reports, certificates and correspondence

Evidence Guide

EVIDENCE GUIDE 

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this competency unit :

  • Observation of performance in the workplace or a simulated workplace (defined as a supervised clinic) is essential for assessment of this unit
  • Assessment may contain both theoretical and practical components and examples covering a range of clinical situations
  • The individual being assessed must provide evidence of specified essential knowledge as well as skills
  • Consistency of performance should be demonstrated over the required range of situations relevant to the workplace
  • Where, for reasons of safety, space, or access to equipment and resources, assessment takes place away from the workplace, the assessment environment should represent workplace conditions as closely as possible
  • Assessment of sole practitioners must include a range of clinical situations and different client groups covering at minimum, age, culture and gender
  • Assessment of sole practitioners must consider their unique workplace context, including:
  • interaction with others in the broader professional community as part of the sole practitioner's workplace
  • scope of practice as detailed in the qualification and component competency units
  • holistic/integrated assessment including:
  • working within the practice framework
  • performing a health assessment
  • assessing the client
  • planning treatment
  • providing treatment

Access and equity considerations :

  • All workers in the health industry should be aware of access and equity issues in relation to their own area of work
  • All workers should develop their ability to work in a culturally diverse environment
  • In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on health of Aboriginal and Torres Strait Islander people
  • Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on health of Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment :

  • Assessment should replicate workplace conditions as far as possible
  • Simulations may be used to represent workplace conditions as closely as possible
  • Where, for reasons of safety, access to equipment and resources and space, assessment takes place away from the workplace, simulations should be used to represent workplace conditions as closely as possible
  • Resources essential for assessment include:
  • contact directories

Method of assessment 

  • Observation in the work place (if possible)
  • Written assignments/projects or questioning should be used to assess knowledge
  • Case study and scenario as a basis for discussion of issues and strategies to contribute to best practice
  • Conventional letters or electronic communication

Range Statement

RANGE STATEMENT 

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Need for referral may include :

  • Client in need of ongoing support or counselling
  • Client with a counselling need beyond the practitioner's own level of skill
  • Client with a personality disorder
  • Disclosure, by a minor, of abuse
  • Practitioner establishes a supervisory, social or sexual relationship with client
  • Practitioner identifies with client transference or counter-transference
  • Referral to a GP for initial or follow up pathology
  • Referral to GP/health services because of a/or suspicion of notifiable disease
  • Suicidal or homicidal client

Other health care professionals /services may include but are not limited to :

  • Complementary health therapists
  • Dieticians
  • Doctors
  • Law officers
  • Mental health units or hospitals
  • Physiotherapists/chiropractors
  • Professional counsellors or psychologists
  • Psychiatrists
  • Social or health workers

Complementary health care practitioners may include :

  • Acupuncturists
  • Chiropractors
  • Herbalists
  • Massage therapists
  • More experienced homoeopaths with or without a speciality
  • Naturopaths
  • Osteopaths

Support services may include :

  • Domestic violence telephone service
  • Life line
  • Local child care centre
  • Local church groups
  • Local other than Christian groups
  • Local welfare centre
  • Others

Referral may be by :

  • Verbal communication
  • Written communication

Client records may include :

  • A copy of the whole care record
  • A synopsis of the case record
  • Homoeopathic specific information via e.g. Standard Case Recoding forms, symptom descriptor forms, treatment evaluation and progress sheets

Briefing may include :

  • Conventional written letter
  • Electronic communication e.g. email
  • Verbal communication e.g. telephone or face to face

Unit Sector(s)

Not Applicable