Unit of competency details

HLTCOM405B - Administer a practice (Release 1)


Usage recommendation:
Is superseded by and equivalent to HLTCOM405C - Administer a practice 19/Apr/2011

ReleaseRelease date
1 1 (this release) 18/Apr/2011


SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080901 Secretarial And Clerical Studies  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080901 Secretarial And Clerical Studies  03/Sep/2009 
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Modification History

Unit Descriptor

This unit of competency describes the skills and knowledge required to provide administration for a clinical health practice according to the size and scale of the business

Application of the Unit

Licensing/Regulatory Information


Employability Skills Information

The required outcomes described in this unit of competency contain applicable facets of Employability Skills

The Employability Skills Summary of the qualification in which this unit of competency is packaged will assist in identifying Employability Skill requirements

Elements and Performance Criteria Pre-Content

Elements define the essential outcomes of a unit of competency.

The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement.

Elements and Performance Criteria

Elements and Performance Criteria 


Performance Criteria 


Establish and maintain administrative systems


Identify and perform routine tasks  


Follow policies and procedures  are followed


Use resources  appropriately


Establish administrative systems  


Conduct financial administration


Administer financial procedures of the business


Maintain systems for financial documentation  


Record information for financial reports is recorded


Follow practice management strategies


Follow operational strategies  


Follow marketing strategies  


Attend meetings are attended


Monitor stock levels  and supplies


Comply with statutory and regulatory requirements  


Administer personnel management strategies


Follow human resource strategies  


Administer payroll and employee records  


Follow diversity guidelines

Required Skills and Knowledge

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge :

Knowledge of clinic practices and procedures

Knowledge of stock control methods and procedures

Knowledge of forms and administrative systems

Knowledge of services available and charges

Knowledge of planning and control systems (sales, advertising and promotion, distribution and logistics)

Knowledge of financial recording systems

Knowledge of legal rights and responsibilities

Knowledge of record keeping duties

Knowledge of operational factors relating to the business (provision of professional services, products)

Knowledge of business systems

Essential skills :

Ability to:

Establish and maintain administrative systems

Accurately record financial transactions

Maintain payroll records

Securely manage monies

Follow clinic practice guidelines

Give and receive communication messages

Apply time management skills

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this competency unit :

Observation of performance in the workplace or a simulated workplace (defined as a supervised clinic) is essential for assessment of this unit

Assessment may contain both theoretical and practical components and examples covering a range of clinical situations

Evidence is required of both knowledge and skills application. The assessee must provide evidence of specified essential knowledge as well as skills

Consistency of performance should be demonstrated over the required range of situations relevant to the workplace

Where, for reasons of safety, space, or access to equipment and resources, assessment takes place away from the workplace, the assessment environment should represent workplace conditions as closely as possible

Assessment of sole practitioners must include a range of clinical situations and different client groups covering at minimum, age, culture and gender

Assessment of sole practitioners must consider their unique workplace context, including:

Interaction with others in the broader professional community as part of the sole practitioner's workplace

Scope of practice as detailed in the qualification and component competency units

Holistic/integrated assessment including:

working within the practice framework

performing a health assessment

assessing the client

planning treatment

providing treatment

Access and equity considerations :

All workers in the health industry should be aware of access and equity issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on health of Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on health of Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment :

Assessment should replicate workplace conditions as far as possible

Simulations may be used to represent workplace conditions as closely as possible

Where, for reasons of safety, access to equipment and resources and space, assessment takes place away from the workplace, simulations should be used to represent workplace conditions as closely as possible

Resources essential for assessment include:

an appropriately stocked and equipped clinic or simulated clinic environment

relevant texts or medical manuals

documented process to enable the access and interpretation of up-to-date information

relevant assessment instruments

appropriate assessment environment

skilled assessors

Method of assessment 

Observation in the workplace (if possible)

Written assignments/projects or questioning should be used to assess knowledge

Case study and scenario as a basis for discussion of issues and strategies to contribute to best practice.

Clinical skills involving direct client care are to be assessed initially in a simulated clinical setting (laboratory). If successful, a second assessment is to be conducted during workplace application under direct supervision.

Explanations of technique

Range Statement


The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Routine tasks may include :

Maintaining information systems

Providing practice communications

Performing financial activities

Maintaining stock and resources

In accordance with requirements for the scale of the operation policies and procedures may include :

Treatment protocols

Human resources policies

Communication procedures

Emergency procedures

Stock control procedures

Financial procedures

Documentation procedures

Security procedures

Policy and procedure guidelines developed and/or provided by industry associations

Resources may include :

Physical environment

Practice/medical equipment

Administrative equipment and materials

Communications equipment

Marketing materials

Financial documentation may include :

NB These will vary in complexity according to the scale of the business and the level of support employed from accountants and financial consultants .

Banking documentation

Credit transactions

Creditors and debtors systems

Costing procedures

Draft financial forecasts/budgets

Stock records

Petty cash

Asset registers

Payroll records

Financial reports may include :

NB These will vary in complexity according to the scale of the business and the level of support employed from accountants and financial consultants 

Cash flow forecasts

Budget reports


Taxation documentation

Profit and loss statements

Detailed ledger accounts

Operational strategies may include :

Management and administrative systems and procedures

Office systems

Marketing approaches

Staffing procedures

Daily operation procedures

Environmental strategies

Marketing strategies may include :

Promotional and public relations activities

Development of marketing/promotional materials

Publicity and media relations


Pricing strategies

Stock may include :

Materials and equipment required to prepare and dispense medicines

Materials and equipment used in the treatment of clients

Medicinal preparations provided to clients

Stationery and administrative supplies

Information materials provided to clients

Other promotional materials

Statutory and regulatory requirements may include local , state and national legislation and regulations affecting business operations such as :

Business registration

Planning and other permissions

Fire, occupational and environmental legislation

Taxation, copyright and trademark regulations

Codes of practice standards

Anti-competition/monopoly and consumer-based legislation

Anti-discrimination Act

Equal Employment Opportunities Act

Therapeutic Goods Act

Human resource strategies may include :

NB These will vary in detail according to number of personnel involved either as practitioner partners or employees 

Recruitment, policies and procedures

Training and assessment

Performance management strategies

Personnel documentation

Workplace communications

Planning and facilitation of meetings

Implementation of statutory requirements

Workplace health and safety

Time and stress management

Support networks

Employee records may include :

Job/position descriptions

Employee records (including tax file number, remuneration, leave and training records, records of disciplinary action, time and wages sheets)

Records of taxation and superannuation payments made

OHS records

Relevant awards and/or industrial agreements

Manage diversity involves :

Valuing and utilising the different skills , backgrounds and capabilities of self and staff and developing strategies to encourage and enable their effective integration into the business . Diversity may include for example :




Network of contact

Work preference



Work history

Unit Sector(s)