Modification History
Not applicable.
Unit Descriptor
Descriptor |
This unit describes the skills and knowledge required to receive requests for ambulance services and transfer calls for action |
Application of the Unit
Application |
This unit applies to coordination of ambulance services |
Licensing/Regulatory Information
Not Applicable
Pre-Requisites
Pre-requisite units |
This unit must be assessed after successful achievement of pre-requisites:
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Employability Skills Information
Employability Skills |
This unit contains Employability Skills |
Elements and Performance Criteria Pre-Content
Elements define the essential outcomes of a unit of competency. |
The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Receive request for service |
1.1 Promptly answer incoming requests for service in accordance with local ambulance standard operation procedure 1.2 Establish details of the situation using effective communication skills, techniques and resources, in accordance with local ambulance standard operation procedure 1.3 Accurately record complete details of the request in a timely and efficient manner and in accordance with local ambulance standard operation procedure 1.4 Respect confidentiality at all times 1.5 Deal with the request in a professional manner at all times |
2. Respond to request for service |
2.1 Determine urgency of the request using information gained from the person requesting the service 2.2 Provide appropriate advice to the person requesting the service 2.3 Formulate and initiate a suitable response using a prioritising tool in accordance with local ambulance standard operation procedure |
3. Refer request |
3.1 Identify and action any need to refer the request for service 3.2 Refer the request in line with the situation presented and in accordance with local ambulance standard operation procedure |
4. Finalise request |
4.1 Terminate call in accordance with local ambulance standard operation procedure 4.2 Take follow-up action as necessary and in accordance with the needs of the situation, and local ambulance standard operation procedure |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This describes the essential skills and knowledge and their level required for this unit. |
Essential knowledge: The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role This includes knowledge of:
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Essential skills: It is critical that the candidate demonstrate the ability to:
continued ... |
Essential skills (contd): In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role This includes the ability to:
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate this competency unit: |
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Access and equity considerations: |
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Range Statement
RANGE STATEMENT |
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The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. |
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Details of the situation or incident may include, but are not limited to: |
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Requests for service may come from: |
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Communication resources may include, but are not limited to: |
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Response to situations may include, but is not limited to: |
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Referral may mean: |
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Referral of request may be necessary to: |
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Unit Sector(s)
Not Applicable