Qualification details

HLT52012 - Diploma of Practice Management (Release 1)


Usage recommendation:
Supersedes and is equivalent to HLT52007 - Diploma of Practice ManagementUpdated in V5. Updated core WHS units. 06/May/2012
Is superseded by HLT57715 - Diploma of Practice ManagementThis version was released in HLT Health Training Package release 2.0 and meets the requirements of the 2012 Standards for Training Packages. Change to packaging rules. 05/Aug/2015

Release Status:
ReleaseRelease date
1 1 (this release) 07/May/2012

Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssentialSort Table listing Units of Competency by the Essential column
BSBADM502B - Manage meetingsManage meetings N/A
BSBADV507B - Develop a media planDevelop a media plan N/A
BSBADV509A - Create mass print media advertisementsCreate mass print media advertisements N/A
BSBADV510A - Create mass electronic media advertisementsCreate mass electronic media advertisements N/A
BSBAUD503B - Lead a quality auditLead a quality audit N/A
BSBAUD504B - Report on a quality auditReport on a quality audit N/A
BSBCUS501C - Manage quality customer serviceManage quality customer service N/A
BSBFIM501A - Manage budgets and financial plansManage budgets and financial plans N/A
BSBHRM502A - Manage human resources management information systemsManage human resources management information systems N/A
BSBHRM503B - Manage performance management systemsManage performance management systems N/A
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SchemeCodeClassification value
ANZSCO Identifier 134200 Health And Welfare Services Managers 
ASCO (occupation type) Identifier 1292-13 Medical Administrator 
ASCED Qualification/Course Field of Education Identifier 0803 Business And Management 
Qualification/Course Level of Education Identifier 421 Diploma 
Taxonomy - Industry Sector N/A Ancillary Health Services 
Taxonomy - Occupation N/A Practice Manager 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 134200 Health And Welfare Services Managers 02/Oct/2012 
ASCO (occupation type) Identifier 1292-13 Medical Administrator 02/Oct/2012 
ASCED Qualification/Course Field of Education Identifier 0803 Business And Management 02/Oct/2012 
Qualification/Course Level of Education Identifier 421 Diploma 07/May/2012 
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Modification History

Not applicable.


This qualification covers workers who undertake a range of functions requiring application of knowledge and skills to achieve results in line with the organisation/business's goals and strategic direction.

These workers manage the operations and promotion of professional practices in the health sector.

Occupational titles for these workers may include:

  • Practice manager
  • Business manager
  • Program manager
  • Service manager

Pathways Information

Not Applicable

Licensing/Regulatory Information

Not Applicable

Entry Requirements

Not Applicable

Employability Skills Summary

Refer to the Topic: Introduction to the Employability Skills Qualification Summaries

Packaging Rules


16 units of competency are required for award of this qualification, including:

  • 10 core units
  • 6 elective units

A wide range of elective units is available, including:

  • Group A electives which are recommended for culturally aware and respectful practice
  • Other relevant electives listed below
  • Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Health and/or Community Services Training Packages
  • Where appropriate, to address workplace requirements, up to 3 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on the TGA or other public listing

Core units 

BSBMED301B Interpret and apply medical terminology appropriately

BSBMGT502B Manage people performance

BSBRSK501A Manage risk

HLTHIR505D Provide leadership in promoting effective work practices in health

HLTHIR506C Implement and monitor compliance with legal and ethical requirements

HLTIN403C Implement and monitor infection control policy and procedures

(Note pre-requ: HLTIN301C)

HLTWHS300A Contribute to WHS processes

HLTWHS501A Manage workplace WHS processes

HLTPM501B Manage in a health care business

HLTPM502B Manage health billing and accounting system

The importance of culturally aware and respectful practice 

All workers undertaking work in health need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Health Training Package.

Group A electives  - recommended for culturally aware and respectful practice 

Where work involves a specific focus on Aboriginal and/or Torres Strait Islander and/or culturally diverse clients or communities, one or both of the following electives is recommended:

HLTHIR403C Work effectively with culturally diverse clients and co-workers

HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people

Other relevant electives 

Electives are to be selected in line with the specified Packaging Rules. Employers may specify that certain electives are required to address identified workplace needs.

The following grouping of electives is intended to facilitate selection. Electives may be selected from one or more groups.


BSBADM502B Manage meetings

BSBAUD503B Lead a quality audit

BSBAUD504B Report on a quality audit

BSBCUS501C Manage quality customer service

BSBFIM501A Manage budgets and financial plans

BSBINM501A Manage an information or knowledge management system

BSBMGT502B Manage people performance

BSBMGT515A Manage operational plan

BSBMGT516C Facilitate continuous improvement

BSBPUR501C Develop, implement and review purchasing strategies

BSBRKG502B Manage and monitor business or records systems

BSBSUS501A Develop workplace policy and procedures for sustainability

BSBWOR502B Ensure team effectiveness

CHCCD619B Establish and maintain community, government and business partnerships

CHCINF505C Meet statutory and organisation information requirements

CHCPOL504B Develop and implement policy

HLTHIR501C Maintain an effective health work environment

PSPMNGT605B Manage diversity

Practice promotion 

BSBADV507B Develop a media plan

BSBADV509A Create mass print media advertisements

BSBADV510A Create mass electronic media advertisements

BSBMKG501B Identify and evaluate marketing opportunities

BSBMKG502B Establish and adjust the marketing mix

BSBMKG514A Implement and monitor marketing activities

BSBMKG608A Develop organisational marketing objectives

Human resources 

BSBHRM502A Manage human resources management information systems

BSBHRM503B Manage performance management systems

BSBHRM505B Manage remuneration and employee benefits

BSBHRM506A Manage recruitment selection and induction processes

BSBHRM507A Manage separation or termination

BSBHRM509A Manage rehabilitation or return to work programs

BSBWRK509A Manage industrial relations


CHCORG428A Reflect on and improve own professional practice

HLTAMBPD401C Manage personal stressors in the work environment