Qualification details

Modification History

Not applicable.

Description

This qualification covers workers who provide administrative functions in health services where the worker is required to work autonomously or as a senior member of staff in an administrative team. This qualification is suited to Australian Apprenticeship pathways.

Occupational titles for these workers may include:

Administration supervisor	Medical records section leader
Practice manager	Senior clinical coder
Senior clerk	Team leader for clinical services
Executive assistant	Business manager
Ward clerk

Pathways Information

Not Applicable

Licensing/Regulatory Information

Not Applicable

Entry Requirements

Not Applicable

Employability Skills Summary

Refer to the Topic: Introduction to the Employability Skills Qualification Summaries

Packaging Rules

PACKAGING RULES  15 units of competency are required for award of this qualification, including: 5 core units 10 elective units A wide range of elective units is available, including: Group A electives which are recommended for culturally aware and respectful practice Other relevant electives listed below Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Health and/or Community Services Training Packages Where appropriate, to address workplace requirements, up to 3 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on the TGA or other public listing

Core units 

BSBMED301B Interpret and apply medical terminology appropriately

BSBWOR401A Establish effective workplace relationships

HLTHIR402D Contribute to organisational effectiveness in the health industry

HLTHIR506C Implement and monitor compliance with legal and ethical requirements

HLTWHS300A Contribute to WHS processes

The importance of culturally aware and respectful practice 

All workers undertaking work in health need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Health Training Package.

Group A electives  - recommended for culturally aware and respectful practice 

Where work involves a specific focus on Aboriginal and/or Torres Strait Islander and/or culturally diverse clients or communities, one or both of the following electives is recommended:

HLTHIR403C Work effectively with culturally diverse clients and co-workers

HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people

Other relevant electives 

Electives are to be selected in line with the specified Packaging Rules. Employers may specify that certain electives are required to address identified workplace needs.

The following grouping of electives is intended to facilitate selection. Electives may be selected from one or more groups.

Records management 

BSBMED401B Manage patient record keeping system

BSBRKG401B Review the status of a record

BSBRKG402B Provide information from and about records

BSBRKG403C Set up a business or records system for a small business

HLTCC401B Undertake complex clinical coding

(Note pre-requ: HLTCC301B)

HLTCC402B Complete highly complex clinical coding

(Note pre-requ: HLTCC401B)

HLTMAMP408B Administer the information management system of a medical practice

Resources management 

BSBADM409A Coordinate business resources

BSBHRM401A Review human resources functions

BSBHRM402A Recruit, select and induct staff

BSBWOR404B Develop work priorities

BSBWRK410A Implement industrial relations procedures

HLTCOM405D Administer a practice

SITXHRM003A Roster staff

Reporting 

BSBFIA402A Report on financial activity

BSBRES401A Analyse and present research information

Client support 

BSBCUS401B Coordinate implementation of customer service strategies

BSBCUS402B Address customer needs

BSBCUS403B Implement customer service standards

HLTAMBFC402C Communicate in complex or difficult situations

(Note pre-requ: HLTAMBFC301D)

HLTCOM404C Communicate effectively with clients

Work management /administration 

BSBAUD402B Participate in a quality audit

BSBINN301A Promote innovation in a team environment

BSBMGT402A Implement operational plan

BSBRSK501A Manage risk

BSBSUS501A Develop workplace policy and procedures for sustainability

BSBWOR402A Promote team effectiveness

CHCCS401C Facilitate responsible behaviour

CHCORG609D Manage projects and strategies

HLTCSD306D Respond effectively to behaviours of concern

Training and development 

CHCCS427A Facilitate adult learning and development

TAEASS402B Assess competence

TAEDEL402A Plan, organise and facilitate learning in the workplace