Qualification details

HLT41107 - Certificate IV in Ambulance Communications (Release 1)


Usage recommendation:
Supersedes HLT41102 - Certificate IV in Ambulance Communications (Despatch) 24/Mar/2011
Is superseded by and equivalent to HLT41112 - Certificate IV in Ambulance CommunicationsUpdated in V5 Clarification in wording of entry requirements Updated core unit HLTFA412A Apply advanced first aid Updated unit HLTFA311A Apply first aid in the entry requirements 06/May/2012

ReleaseRelease date
1 1 (this release) 25/Mar/2011


SchemeCodeClassification value
ANZSCO Identifier 599914 Radio Despatcher 
ASCO (occupation type) Identifier 5999-11 Radio Despatcher 
ASCED Qualification/Course Field of Education Identifier 0699 Other Health 
Qualification/Course Level of Education Identifier 511 Certificate IV 
Taxonomy - Industry Sector N/A Ambulance Services 
Taxonomy - Occupation N/A Ambulance Support Officer 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 599914 Radio Despatcher 03/Sep/2007 
ASCO (occupation type) Identifier 5999-11 Radio Despatcher 03/Sep/2007 
ASCED Qualification/Course Field of Education Identifier 0699 Other Health 03/Sep/2007 
Qualification/Course Level of Education Identifier 511 Certificate IV 03/Sep/2009 
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Modification History

Not Applicable


This qualification covers the role of call taking and dispatch in an ambulance communication/coordination environment. This qualification is suited to Australian Apprenticeships pathways.

Occupational titles may include:

  • Ambulance support officer
  • Communications officer
  • Despatcher

Pathways Information

Not Applicable

Licensing/Regulatory Information

Not Applicable

Entry Requirements

Entry requirements 

To gain entry into this qualification, candidates must demonstrate competence through a recognised training program or recognition process, in the following units of competency:

HLTFA301C Apply first aid 

HLTIN301C Comply with infection control policies and procedures 

ICTCC301A Manage workplace relationships in a contact centre 

ICTCC320A Use multiple information systems 

Employability Skills Summary

Refer to the Topic: Introduction to the Employability Skills Qualification Summaries

Packaging Rules


13 units of competency are required for this qualification, including:

  • 9 core units
  • 4 elective units

A wide range of elective units is available, including:

  • Group A OHS electives of which one must be selected for this qualification
  • Group B electives which are recommended for culturally aware and respectful practice
  • Other relevant electives listed below
  • Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Health and/or Community Services Training Packages
  • Where appropriate, to address workplace requirements, up to 2 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on the NTIS or other public listing

Core units 

BSBMED301B Interpret and apply medical terminology appropriately 

HLTAMBC401C Receive request for service  (Note pre-requs: HLTFA301C, BSBMED301B)

HLTAMBC402C Assign ambulance service resources  (Note pre-requ: HLTAMBC401C)

HLTAMBC403C Coordinate resources  (Note pre-requ: HLTAMBC401C)

HLTAMBFC301C Communicate with clients and colleagues to support health care 

HLTAMBFC402C Communicate in complex or difficult situations  (Note pre-requs: HLTAMBFC301C)

HLTAMBPD401C Manage personal stressors in the work environment 

HLTFA402C Apply advanced first aid  (Note pre-requ: HLTFA301C)

HLTHIR301B Communicate and work effectively in health 

Group A OHS electives  - one unit must be selected for this qualification 

One of the following units must be selected for award of this qualification.

HLTOHS300B Contribute to OHS processes 

HLTOHS401A Maintain workplace OHS processes 

The importance of culturally aware and respectful practice 

All workers undertaking work in health need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Health Training Package.

Group B electives  - recommended for culturally aware and respectful practice 

Where work involves a specific focus on Aboriginal and/or Torres Strait Islander and/or culturally diverse clients or communities, one or both of the following electives is recommended:

HLTHIR403C Work effectively with culturally diverse clients and co -workers 

HLTHIR404D Work effectively with Aboriginal and /or Torres Strait Islander people 

Other relevant electives 

Elective units of competency may be selected from a wide range of units of competency in line with the Packaging Rules outlined above. The following sample units of competency are suggested as appropriate for this qualification.

CHCAC318B Work effectively with older people 

CHCCS400B Work within a relevant legal and ethical framework 

CHCCS427A Facilitate adult learning and development 

CHCDIS301B Work effectively with people with a disability 

TAEASS301A Contribute to assessment 

TAEASS401A Plan assessment activities and processes 

TAEASS402A Assess competence 

TAEASS403A Participate in assessment validation 

TAEDEL401A Plan , organise and deliver group -based learning