Modification History
Not applicable.
Qualification Description
This qualification reflects workers who have responsibility for dispatch and call-taking in an ambulance communication or coordination environment. The qualification applies to people working in emergency support and ambulance dispatch and communications. Such individuals are expected to work independently, take responsibility for their own outputs and act on information from a range of sources.
No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
Packaging Rules
14 units must be completed:
- 9 core units
- 5 elective units, consisting of:
- at least 3 unit from the electives listed below,
- up to 2 elective units from the electives listed below or from any other current endorsed Training Package or accredited course.
The selection of electives must be relevant to the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
Core units
BSBMED301 |
Interpret and apply medical terminology appropriately |
CHCDIV001 |
Work with diverse people |
HLTOUT002 |
Receive and respond to requests for ambulance service |
HLTOUT003 |
Assign and coordinate ambulance service resources |
HLTOUT010 |
Communicate in complex situations to support health care |
HLTWHS001 |
Participate in workplace health and safety |
HLTWHS006 |
Manage personal stressors in the work environment |
PUAECO003 |
Operate and control radio networks |
PUAECO004 |
Operate computer aided dispatch system |
Elective units
CHCCOM001 |
Provide first point of contact |
CHCDIV002 |
Promote Aboriginal and/or Torres Strait Islander cultural safety |
CHCLEG001 |
Work legally and ethically |
HLTAAP001 |
Recognise healthy body systems |
HLTAID011 |
Provide first aid |
HLTAID014 |
Provide advanced first aid |
HLTINF001 |
Comply with infection prevention and control policies and procedures |
HLTWHS003 |
Maintain work health and safety |
PUAECO002 |
Process emergency incident calls and enquiries |
Qualification Mapping Information
This qualification supersedes and is not equivalent to HLT41015 Certificate IV in Ambulance Communications (Dispatch).
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=ced1390f-48d9-4ab0-bd50-b015e5485705