Qualification details

Modification History

Not Applicable

Description

This qualification covers workers who provide support for the effective functioning of health services, requiring discretion and judgement. These functions are carried out under supervision. These workers may also provide a team leadership, workplace training or leading hand function. Health Support Services do not involve direct care assistance tasks such as assisting other staff with care of clients.

This qualification is suited to Australian Apprenticeship pathways.

Occupational titles for these workers may include:

Laundry leading hand	Maintenance supervisor
Senior kitchen hand	Senior cleaner
Food safety supervisor

Pathways Information

Not Applicable

Licensing/Regulatory Information

Not Applicable

Entry Requirements

Not Applicable

Employability Skills Summary

Refer to the Topic: Introduction to the Employability Skills Qualification Summaries

Packaging Rules

PACKAGING RULES  15 units of competency are required for award of this qualification, including: 4 core units 11 elective units A wide range of electives is available and can be packaged to provide either: a generic qualification that covers a range of work functions, or a targeted qualification as required for specific work roles Elective units are to be packaged as follows: For a generic qualification select a minimum of 6  units of competency from the relevant electives listed below (i.e. across all streams) or  For a qualification targeted to a specific area of work select a minimum of 6  units of competency from the relevant elective group and additional electives may be selected from : Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Health and/or Community Services Training Packages Where appropriate, to address workplace requirements, up to 3 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on the NTIS or other public listing

Core units 

BSBFLM303C Contribute to effective workplace relationships 

HLTHIR301B Communicate and work effectively in health 

HLTIN301C Comply with infection control policies and procedures 

HLTOHS200B Participate in OHS processes 

The importance of culturally aware and respectful practice 

All workers undertaking work in health need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Health Training Package.

Relevant electives 

Electives are to be selected in line with the specified Packaging Rules. Workplaces may package electives to reflect the functions of workers. To facilitate the selection of electives, relevant units of competency have been grouped as follows:

• Cleaning electives 
• Laundry electives 
• Food services electives 
• Grounds maintenance electives 
• General maintenance electives 
• Work relationships electives 

1 . For a generic qualification

Select a minimum of 6 units of competency from across all elective groups below, including elective Groups A-D and 'Other relevant electives'.

2 . For a qualification targeted to a specific work area

Industry has identified three specific work areas that demand a minimum number of electives (i.e. 6 electives) to be selected as follows:

• Cleaning work  requires 6 Group A Cleaning electives 
• Laundry work  requires 6 Group B Laundry electives 
• Food services work  requires 6 Group C Food services electives 

Where the electives achieved address requirements for one of these specific work areas, this is to be clearly articulated on the transcript (certification) as:

"This qualification includes electives required for Cleaning work "

"This qualification includes electives required for Laundry work "

or 

"This qualification includes electives required for Food services work "

3 . Select additional electives to a total of 11 electives in line with the Packaging Rules

A number of units of competency listed as electives for this qualification have been drawn from other Training Packages as follows:

• PRM04 Asset Maintenance Training Package
• LMT07 Textiles, Clothing and Footwear Training Package (V2)
• SIT07 Tourism, Hospitality and Events V2
• RTF03 Amenity Horticulture Training Package
• TLI07 Transport and Logistics Training Package
• BSB07 Business Services Training Package (V3)

Where job roles are undertaken predominantly outside a health care setting then Training Package users may wish to access qualifications from that Training Package.

Group A electives  - at least 6 units required for CLEANING work 

PRMCC01A Use hot water extraction 

PRMCC03A Use dry foam shampoo 

PRMCC04A Use dry absorbent compound 

PRMCC05A Use wet foam shampoo 

PRMCL02B Restore a hard floor surface 

PRMCL03B Replace a hard floor finish 

PRMCL09B Clean glass surfaces 

PRMCL10B Clean ceiling surfaces and fittings 

PRMCL13B Clean window coverings 

PRMCL16B Wash furniture and fittings 

PRMCL20B Clean using pressure washing 

PRMCL22B Organise and monitor cleaning operations 

Group B electives  - at least 6 units required for LAUNDRY work 

LMTGN2005B Perform minor maintenance 

LMTGN2006B Perform test or inspection to check product quality 

LMTGN2008B Coordinate work of team or section 

LMTGN2010B Perform tasks to support production 

LMTGN3001B Control production in a section of a textiles , clothing and footwear enterprise 

LMTGN3005B Plan tasks to assist production operations 

LMTGN4005A Plan and implement production within a work area 

Group C electives  - at least 6 units required for FOOD SERVICES work 

HLTFS207C Follow basic food safety practices 

HLTFS302C Prepare foods suitable for a range of food service settings  (Note pre-requ: HLTFS207C)

HLTFS309C Oversee the day -to -day implementation of food safety in the workplace  (Note pre-requ: HLTFS207C)

HLTFS310C Apply and monitor food safety requirements  (Note pre-requ: HLTFS207C)

HLTFS311C Develop food safety programs  (Note pre-requ: HLTFS207C)

HLTFS312C Conduct food safety audits  (Note pre-requ: HLTFS311C)

HLTNA302C Plan and evaluate meals and menus to meet recommended dietary guidelines 

SITHCCC009A Prepare vegetables , fruit , eggs and farinaceous dishes  (Note pre-requs: SITXOHS002A, SITHCCC001A, SITHCCC002A, SITHCCC005A)

SITHCCC029A Prepare foods according to dietary and cultural needs  (Note pre-requ: SITXOHS002A)

SITXINV002A Control and order stock  (Note pre-requ: SITXINV001A or  SITHCCC003A)

Group D electives  - recommended for culturally aware and respectful practice 

Where work involves a specific focus on Aboriginal and/or Torres Strait Islander and/or culturally diverse clients or communities, one or both of the following electives is recommended:

HLTHIR403C Work effectively with culturally diverse clients and co -workers 

HLTHIR404D Work effectively with Aboriginal and /or Torres Strait Islander people 

Other relevant electives 

Grounds maintenance electives 

RTC3401A Control weeds 

RTC3404A Control plant pests , diseases and disorders 

RTC3704A Prepare and apply chemicals 

RTC3705A Transport , handle and store chemicals 

RTF3004A Implement a grassed area maintenance program 

RTF3010A Establish turf 

RTF3014A Implement propagation plan 

General maintenance elective 

HLTGM305C Maintain pool environments 

Work relationships electives 

BSBINN301A Promote innovation in a team environment 

BSBFLM312C Contribute to team effectiveness 

CHCCS401B Facilitate responsible behaviour 

CHCORG303B Participate effectively in the work environment 

HLTCSD306C Respond effectively to difficult or challenging behaviour