Qualification details

HLT31912 - Certificate III in Ambulance Communications (Call-taking) (Release 1)

Summary

Releases:
ReleaseStatusRelease date
1 1 (this release)Current 07/May/2012

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Is superseded by HLT31015 - Certificate III in Ambulance Communications (Call-taking)This version was released in HLT Health Training Package release 3.0 and meets the requirements of the 2012 Standards for Training Packages. Change in packaging rules. Significant change to core units 07/Dec/2015
Supersedes and is equivalent to HLT31907 - Certificate III in Ambulance Communications (Call-taking)Updated in V5 Updated core unit HLTFA412A Apply advanced first aid Updated core unit HLTFA311A Apply first aid Updated imported units in the core 06/May/2012

Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssential
BSBCCO301B - Use multiple information systemsUse multiple information systems N/A
BSBWOR203B - Work effectively with othersWork effectively with others N/A
CHCAC318B - Work effectively with older peopleWork effectively with older people N/A
CHCDIS301C - Work effectively with people with a disabilityWork effectively with people with a disability N/A
HLTAMBC401D - Receive request for serviceReceive request for service N/A
HLTAMBFC301D - Communicate with clients and colleagues to support health careCommunicate with clients and colleagues to support health care N/A
HLTAMBPD401C - Manage personal stressors in the work environmentManage personal stressors in the work environment N/A
HLTAP301B - Recognise healthy body systems in a health care contextRecognise healthy body systems in a health care context N/A
HLTFA311A - Apply first aidApply first aid N/A
HLTFA412A - Apply advanced first aidApply advanced first aid N/A
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Classifications

SchemeCodeClassification value
ANZSCO Identifier 599914 Radio Despatcher 
ASCO (occupation type) Identifier 8113-11 Switchboard Operator 
ASCED Qualification/Course Field of Education Identifier 0699 Other Health 
Qualification/Course Level of Education Identifier 514 Certificate III 
Taxonomy - Industry Sector N/A Ambulance Services 
Taxonomy - Occupation N/A Ambulance call taker 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 599914 Radio Despatcher 02/Oct/2012 
ASCO (occupation type) Identifier 8113-11 Switchboard Operator 02/Oct/2012 
ASCED Qualification/Course Field of Education Identifier 0699 Other Health 02/Oct/2012 
Qualification/Course Level of Education Identifier 514 Certificate III 07/May/2012 
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Modification History

HLT07 Version  4 

HLT07 Version  5  

Comments 

HLT31907 Certificate III in Ambulance Communications (Call-taking)

HLT31912 Certificate III in Ambulance Communications (Call-taking)

Updated first aid core unit in V5. Updated unit codes and imported units. Qualification outcome equivalent.

Description

This qualification covers workers who receive requests for service in an ambulance communication/coordination environment. This qualification is suited to Australian Apprenticeships pathways.

Occupational titles may include:

  • Ambulance call-taker
  • Communications call-taker

Pathways Information

Not Applicable

Licensing/Regulatory Information

Not Applicable

Entry Requirements

Not Applicable

Employability Skills Summary

Refer to the Topic: Introduction to the Employability Skills Qualification Summaries

Packaging Rules

PACKAGING RULES 

13 units of competency are required for this qualification, including:

  • 9 core units
  • 4 elective units

A wide range of elective units is available, including:

  • Group A WHS electives of which one must be selected for this qualification
  • Group B electives which are recommended for culturally aware and respectful practice
  • Other relevant electives listed below
  • Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Health and/or Community Services Training Packages
  • Where appropriate, to address workplace requirements, up to 2 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on TGA or other public listing

Core units 

BSBMED301B Interpret and apply medical terminology appropriately

HLTAMBC401D Receive request for service (Note pre-requs: HLTFA311A, BSBMED301B)

HLTAMBFC301D Communicate with clients and colleagues to support health care

HLTAMBPD401C Manage personal stressors in the work environment

HLTFA311A Apply first aid

HLTFA412A Apply advanced first aid (Note pre-requ: HLTFA311A)

HLTHIR301C Communicate and work effectively in health

BSBWOR203B Work effectively with others

BSBCCO301B Use multiple information systems

Group A WHS electives  - one unit must be selected for this qualification 

One of the following units must be selected for award of this qualification.

HLTWHS200A Participate in WHS processes

HLTWHS300A Contribute to WHS processes

The importance of culturally aware and respectful practice 

All workers undertaking work in health need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Health Training Package.

Group B electives  - recommended for culturally aware and respectful practice 

Where work involves a specific focus on Aboriginal and/or Torres Strait Islander and/or culturally diverse clients or communities, one or both of the following electives is recommended:

HLTHIR403C Work effectively with culturally diverse clients and co-workers

HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people

Other relevant electives 

Elective units of competency may be selected from a wide range of units of competency in line with the Packaging Rules outlined above. The following sample units of competency are suggested as appropriate for this qualification.

CHCAC318B Work effectively with older people

CHCDIS301C Work effectively with people with a disability

HLTAP301B Recognise healthy body systems in a health care context

HLTIN301C Comply with infection control policies and procedures

ICTCC120A Use basic computer technology

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