Modification History
Not Applicable
Description
This qualification covers workers who receive requests for service in an ambulance communication/coordination environment. This qualification is suited to Australian Apprenticeships pathways.
Occupational titles may include:
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Pathways Information
Not Applicable
Licensing/Regulatory Information
Not Applicable
Entry Requirements
Not Applicable
Employability Skills Summary
Refer to the Topic: Introduction to the Employability Skills Qualification Summaries
Packaging Rules
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PACKAGING RULES 13 units of competency are required for this qualification, including:
A wide range of elective units is available, including:
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Core units
BSBMED301B Interpret and apply medical terminology appropriately
HLTAMBC401C Receive request for service (Note pre-requs: HLTFA301C, BSBMED301B)
HLTAMBFC301C Communicate with clients and colleagues to support health care
HLTAMBPD401C Manage personal stressors in the work environment
HLTFA301C Apply first aid
HLTFA402C Apply advanced first aid (Note pre-requ: HLTFA301C)
HLTHIR301B Communicate and work effectively in health
ICTCC301A Manage workplace relationships in a contact centre
ICTCC320A Use multiple information systems
Group A OHS electives - one unit must be selected for this qualification
One of the following units must be selected for award of this qualification.
HLTOHS200B Participate in OHS processes
HLTOHS300B Contribute to OHS processes
The importance of culturally aware and respectful practice
All workers undertaking work in health need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Health Training Package.
Group B electives - recommended for culturally aware and respectful practice
Where work involves a specific focus on Aboriginal and/or Torres Strait Islander and/or culturally diverse clients or communities, one or both of the following electives is recommended:
HLTHIR403C Work effectively with culturally diverse clients and co -workers
HLTHIR404D Work effectively with Aboriginal and /or Torres Strait Islander people
Other relevant electives
Elective units of competency may be selected from a wide range of units of competency in line with the Packaging Rules outlined above. The following sample units of competency are suggested as appropriate for this qualification.
CHCAC318B Work effectively with older people
CHCDIS301B Work effectively with people with a disability
HLTAP301B Recognise healthy body systems in a health care context
HLTIN301C Comply with infection control policies and procedures
ICTCC120A Use basic computer technology
