Qualification details

HLT31907 - Certificate III in Ambulance Communications (Call-taking) (Release 1)

Summary

Releases:
ReleaseStatusRelease date
1 1 (this release)Current 25/Mar/2011

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Supersedes HLT31902 - Certificate III in Ambulance Communications (Call Taking) 24/Mar/2011
Is superseded by and equivalent to HLT31912 - Certificate III in Ambulance Communications (Call-taking)Updated in V5 Updated core unit HLTFA412A Apply advanced first aid Updated core unit HLTFA311A Apply first aid Updated imported units in the core 06/May/2012

Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssential
BSBMED301B - Interpret and apply medical terminology appropriatelyInterpret and apply medical terminology appropriately N/A
CHCAC318B - Work effectively with older peopleWork effectively with older people N/A
CHCDIS301B - Work effectively with people with a disabilityWork effectively with people with a disability N/A
HLTAMBC401C - Receive request for serviceReceive request for service N/A
HLTAMBFC301C - Communicate with clients and colleagues to support health careCommunicate with clients and colleagues to support health care N/A
HLTAMBPD401C - Manage personal stressors in the work environmentManage personal stressors in the work environment N/A
HLTAP301B - Recognise healthy body systems in a health care contextRecognise healthy body systems in a health care context N/A
HLTFA301C - Apply first aidApply first aid N/A
HLTFA402C - Apply advanced first aidApply advanced first aid N/A
HLTHIR301B - Communicate and work effectively in healthCommunicate and work effectively in health N/A
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Classifications

SchemeCodeClassification value
ANZSCO Identifier 599914 Radio Despatcher 
ASCO (occupation type) Identifier 8113-11 Switchboard Operator 
ASCED Qualification/Course Field of Education Identifier 0699 Other Health 
Qualification/Course Level of Education Identifier 514 Certificate III 
Taxonomy - Industry Sector N/A Ambulance Services 
Taxonomy - Occupation N/A Ambulance call taker 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 599914 Radio Despatcher 03/Sep/2007 
ASCO (occupation type) Identifier 8113-11 Switchboard Operator 03/Sep/2007 
ASCED Qualification/Course Field of Education Identifier 0699 Other Health 03/Sep/2007 
Qualification/Course Level of Education Identifier 514 Certificate III 03/Sep/2009 
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Modification History

Not Applicable

Description

This qualification covers workers who receive requests for service in an ambulance communication/coordination environment. This qualification is suited to Australian Apprenticeships pathways.

Occupational titles may include:

  • Ambulance call-taker
  • Communications call-taker

Pathways Information

Not Applicable

Licensing/Regulatory Information

Not Applicable

Entry Requirements

Not Applicable

Employability Skills Summary

Refer to the Topic: Introduction to the Employability Skills Qualification Summaries

Packaging Rules

PACKAGING RULES 

13 units of competency are required for this qualification, including:

  • 9 core units
  • 4 elective units

A wide range of elective units is available, including:

  • Group A OHS electives of which one must be selected for this qualification
  • Group B electives which are recommended for culturally aware and respectful practice
  • Other relevant electives listed below
  • Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Health and/or Community Services Training Packages
  • Where appropriate, to address workplace requirements, up to 2 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on the NTIS or other public listing

Core units 

BSBMED301B Interpret and apply medical terminology appropriately 

HLTAMBC401C Receive request for service  (Note pre-requs: HLTFA301C, BSBMED301B)

HLTAMBFC301C Communicate with clients and colleagues to support health care 

HLTAMBPD401C Manage personal stressors in the work environment 

HLTFA301C Apply first aid 

HLTFA402C Apply advanced first aid  (Note pre-requ: HLTFA301C)

HLTHIR301B Communicate and work effectively in health 

ICTCC301A Manage workplace relationships in a contact centre 

ICTCC320A Use multiple information systems 

Group A OHS electives  - one unit must be selected for this qualification 

One of the following units must be selected for award of this qualification.

HLTOHS200B Participate in OHS processes 

HLTOHS300B Contribute to OHS processes 

The importance of culturally aware and respectful practice 

All workers undertaking work in health need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Health Training Package.

Group B electives  - recommended for culturally aware and respectful practice 

Where work involves a specific focus on Aboriginal and/or Torres Strait Islander and/or culturally diverse clients or communities, one or both of the following electives is recommended:

HLTHIR403C Work effectively with culturally diverse clients and co -workers 

HLTHIR404D Work effectively with Aboriginal and /or Torres Strait Islander people 

Other relevant electives 

Elective units of competency may be selected from a wide range of units of competency in line with the Packaging Rules outlined above. The following sample units of competency are suggested as appropriate for this qualification.

CHCAC318B Work effectively with older people 

CHCDIS301B Work effectively with people with a disability 

HLTAP301B Recognise healthy body systems in a health care context 

HLTIN301C Comply with infection control policies and procedures 

ICTCC120A Use basic computer technology 

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