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Qualification details

HLT31020 - Certificate III in Ambulance Communications (Call-taking) (Release 1)

Summary

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes HLT31015 - Certificate III in Ambulance Communications (Call-taking) 23/Dec/2020

Release Status:
Current
Releases:
ReleaseRelease date
1 1 (this release) 24/Dec/2020


Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssentialSort Table listing Units of Competency by the Essential column
BSBMED301 - Interpret and apply medical terminology appropriatelyInterpret and apply medical terminology appropriatelyCore
CHCCOM001 - Provide first point of contactProvide first point of contactElective
CHCDIV001 - Work with diverse peopleWork with diverse peopleCore
CHCDIV002 - Promote Aboriginal and/or Torres Strait Islander cultural safetyPromote Aboriginal and/or Torres Strait Islander cultural safetyElective
CHCLEG001 - Work legally and ethicallyWork legally and ethicallyElective
CHCMHS001 - Work with people with mental health issuesWork with people with mental health issuesElective
HLTAAP001 - Recognise healthy body systemsRecognise healthy body systemsElective
HLTAID011 - Provide First AidProvide First AidElective
HLTAID014 - Provide Advanced First AidProvide Advanced First AidElective
HLTOUT002 - Receive and respond to requests for ambulance serviceReceive and respond to requests for ambulance serviceCore
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Classifications

SchemeCodeClassification value
ANZSCO Identifier 599914 Radio Despatcher 
ASCED Qualification/Course Field of Education Identifier 0699 Other Health 
Qualification/Course Level of Education Identifier 514 Certificate III 
Taxonomy - Industry Sector N/A Health and Community Services 
Taxonomy - Occupation N/A Ambulance call taker 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 599914 Radio Despatcher 09/Feb/2021 
ASCED Qualification/Course Field of Education Identifier 0699 Other Health 09/Feb/2021 
Qualification/Course Level of Education Identifier 514 Certificate III 24/Dec/2020 
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Modification History

Not applicable.

Qualification Description

This qualification reflects the role of ambulance communications call-takers who receive calls for service in emergency communication or coordination environments in a range of ambulance service organisations and under direct or indirect supervision.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Packaging Rules

10 units must be completed:

  • 6 core units
  • 4 elective units, consisting of:
  • at least 2 units from the electives listed below
  • up to 2 units from the electives listed below or from any other current endorsed Training Package or accredited course.

The selection of electives must be relevant to the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Core units 

BSBMED301

Interpret and apply medical terminology appropriately

CHCDIV001

Work with diverse people

HLTOUT002

Receive and respond to requests for ambulance service

HLTOUT010

Communicate in complex situations to support health care

HLTWHS001

Participate in workplace health and safety

HLTWHS006

Manage personal stressors in the work environment

Elective units 

CHCCOM001

Provide first point of contact

CHCDIV002

Promote Aboriginal and/or Torres Strait Islander cultural safety

CHCLEG001

Work legally and ethically

CHCMHS001

Work with people with mental health issues

HLTAAP001

Recognise healthy body systems

HLTAID011

Provide first aid

HLTAID014

Provide advanced first aid

PUAECO004

Operate computer aided dispatch system

Qualification Mapping Information

This qualification supersedes and is not eqivalent to HLT31015 Certificate III in Ambulance Communications (Call-taking)

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=ced1390f-48d9-4ab0-bd50-b015e5485705