Modification History
Not applicable.
Qualification Description
This qualification reflects the role of workers who provide support for the effective functioning of health services. At this level workers complete tasks under supervision involving known routines and procedures or complete routine and variable tasks in collaboration with others in a team environment.
No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication. State/territory and local government agencies should be consulted to determine any specific certification or licensing requirements.
Packaging Rules
12 units must be completed:
- 4 core units
- 8 elective units, consisting of:
- at least 7 units from electives listed below
- up to 1 unit from the electives listed below, any endorsed Training Package or accredited course – this unit must be relevant to the work outcome
Any combination of electives that meets the rules above can be selected for the award of the Certificate II in Health Support Services. Electives may be packaged to provide a qualification with a specialisation.
Packaging for each specialisation:
- At least five Group A electives must be selected for award of the Certificate II in Health Support Services (Client Support)
- At least five Group B electives must be selected for award of the Certificate II in Health Support Services (Food Services)
- At least five Group C electives must be selected for award of the Certificate II in Health Support Services (Health Administration)
All electives chosen must contribute to a valid, industry-supported vocational outcome.
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Core units |
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CHCCOM005 |
Communicate and work in health or community services |
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CHCDIV001 |
Work with diverse people |
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HLTINF006 |
Apply basic principles and practices of infection prevention and control |
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HLTWHS001 |
Participate in workplace health and safety |
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Elective units |
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Group A electives – CLIENT SUPPORT specialisation |
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CHCCCS012 |
Prepare and maintain beds |
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CHCCCS026 |
Transport individuals |
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HLTFSE002 |
Provide ward or unit based food preparation and distribution services |
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HLTHSS009 |
Perform general cleaning tasks in a clinical setting |
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HLTHSS010 |
Handle and move equipment, goods and mail |
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HLTHSS011 |
Maintain stock inventory |
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Group B electives – FOOD SERVICES specialisation |
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HLTAHA041 |
Support food services and dietetics in menu and meal order processing |
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HLTFSE001 |
Follow basic food safety practices |
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HLTFSE003 |
Perform kitchenware washing |
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HLTFSE009 |
Apply cook-freeze and reheating processes |
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HLTFSE004 |
Serve cafeteria customers |
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SITXFSA005 |
Use hygienic practices for food safety |
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SITXFSA007 |
Transport and store food |
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SITHCCC024 |
Prepare and present simple dishes |
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SITHCCC025 |
Prepare and present sandwiches |
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Group C electives – HEALTH ADMINISTRATION specialisation |
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BSBINS201 |
Process and maintain workplace information |
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BSBMED301 |
Interpret and apply medical terminology appropriately |
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BSBMED303 |
Maintain patient records |
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BSBOPS101 |
Use business resources |
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BSBOPS203 |
Deliver a service to customers |
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BSBPEF202 |
Plan and apply time management |
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BSBTEC201 |
Use business software applications |
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Other electives |
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CHCCCS020 |
Respond effectively to behaviours of concern |
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CHCCCS010 |
Maintain a high standard of service |
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HLTHSS012 |
Handle medical gases safely |
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HLTWHS005 |
Conduct manual tasks safely |
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Qualification Mapping Information
Supersedes and is equivalent to HLT23215 Certificate II in Health Support Services
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=ced1390f-48d9-4ab0-bd50-b015e5485705
