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Qualification details

HLT23215 - Certificate II in Health Support Services (Release 2)

Summary

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Supersedes HLT21212 - Certificate II in Health Support ServicesThis version was released in HLT Health Training Package release 3.0 and meets the requirements of the 2012 Standards for Training Packages. Change in packaging rules. Significant changes to core. 07/Dec/2015
Is superseded by and equivalent to HLT23221 - Certificate II in Health Support ServicesEquivalent. Qualification and Unit Codes updated and specialisation restructured to reflect industry expectations. 24/Nov/2022

Releases:
ReleaseRelease date
2 (this release) 18/Mar/2021
(View details for release 1) 08/Dec/2015


Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnUsage RecommendationSort Table listing Units of Competency by the Usage Recommendation columnEssentialSort Table listing Units of Competency by the Essential column
SITHCCC201 - Produce dishes using basic methods of cookeryProduce dishes using basic methods of cookerySupersededElective
CPPCLO2001A - Maintain hard floor surfacesMaintain hard floor surfacesSupersededElective
HLTFSE004 - Serve cafeteria customersServe cafeteria customersCurrentElective
CHCCOM005 - Communicate and work in health or community servicesCommunicate and work in health or community servicesCurrentCore
AHCMOM304A - Operate machinery and equipmentOperate machinery and equipmentSupersededElective
HLTWHS001 - Participate in workplace health and safetyParticipate in workplace health and safetyCurrentCore
LMTLA2002A - Operate washing machinesOperate washing machinesSupersededElective
CHCCCS020 - Respond effectively to behaviours of concernRespond effectively to behaviours of concernCurrentElective
BSBADM101 - Use business equipment and resourcesUse business equipment and resourcesSupersededElective
LMTLA2006A - Perform conditioning and drying processesPerform conditioning and drying processesSupersededElective
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Classifications

SchemeCodeClassification value
ANZSCO Identifier 423312 Nursing Support Worker 
ASCED Qualification/Course Field of Education Identifier 0613 Public Health 
Qualification/Course Level of Education Identifier 521 Certificate II 
Taxonomy - Industry Sector N/A Ancillary Health Services 
Taxonomy - Occupation N/A Health Services Assistant,Orderly,Hospital Cleaner,Stores Assistant,Health Support Services Worker,Food Services Deliverer,Ward Assistant,Production Cook,Groundsperson,Health Administrative Worker,Kitchenhand,Hospital Grounds Maintenance Worker,Community Services Driver,Nutrition Assistant,Pathology Courier,Kitchen Attendant,Caretaker,Laundry Operator,Food Service Assistant,Hospital Maintenance Worker,Admissions Clerk (Health Services),Institutional Cook,Food Service Worker,Client Assistant,Housekeeping Attendant,Nurse’s Aide,Ward Clerk,Hospital Porter 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 423312 Nursing Support Worker 29/Apr/2016 
ASCED Qualification/Course Field of Education Identifier 0613 Public Health 29/Apr/2016 
Qualification/Course Level of Education Identifier 521 Certificate II 08/Dec/2015 
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Modification History

Release 

Comments 

Release 2

Release 2. HLT23215 Certificate II in Health Support Services supersedes and is equivalent to Release 1. HLT23215 Certificate II in Health Support Services.

Modifications include removal of unused units of competency in response to Skills Reform Ministerial Statement - 9 October 2020. Elective unit removed: HLTHSS001 Operate an incinerator.

Release 1

This version was released in HLT Health Training Package release 3.0 and meets the requirements of the 2012 Standards for Training Packages.

Supersedes HLT21212 Certificate II in Health Support Services. Change in packaging rules. Significant changes to core.

Qualification Description

This qualification reflects the role of workers who provide support for the effective functioning of health services. At this level workers complete tasks under supervision involving known routines and procedures or complete routine but variable tasks in collaboration with others in a team environment.

No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of publication.

Packaging Rules

Total number of units = 12

  • 4 core units
  • 8 elective units, consisting of:
  • at least 7 units from electives listed below
  • up to 1 unit from the electives listed below, any endorsed Training Package or accredited course – this unit must be relevant to the work outcome

Any combination of electives that meets the rules above can be selected for the award of the Certificate II in Health Support Services. Where appropriate, electives may be packaged to provide a qualification with a specialisation.

Packaging for each specialisation: 

  • ALL Group A electives must be selected for award of the Certificate II in Health Support Services (Cleaning)
  • ALL Group B electives must be selected for award of the Certificate II in Health Support Services (Laundry)
  • ALL Group C electives must be selected for award of the Certificate II in Health Support Services (Food Services)
  • ALL Group D electives must be selected for award of the Certificate II in Health Support Services (Grounds Maintenance)
  • ALL Group E electives must be selected for award of the Certificate II in Health Support Services (General Maintenance)
  • ALL Group F electives must be selected for award of the Certificate II in Health Support Services (Client Support)
  • ALL Group G electives must be selected for award of the Certificate II in Health Support Services (Health Administration)

All electives chosen must contribute to a valid, industry-supported vocational outcome.

Core units 

CHCCOM005

Communicate and work in health or community services

CHCDIV001

Work with diverse people

HLTINF001

Comply with infection prevention and control policies and procedures

HLTWHS001

Participate in workplace health and safety

Elective units 

Group A electives  – CLEANING specialisation 

HLTHSS003

Perform general cleaning tasks in a clinical setting

CPPCLO2017A

Clean wet areas

CPPCLO2019A

Sort and remove waste and recyclable materials

CPPCLO2033A

Plan for safe and efficient cleaning activities

CPPCLO2035A

Maintain cleaning storage areas

Group B electives LAUNDRY specialisation 

HLTHSS006

Collect and manage linen stock at user-location

LMTLA2001A

Conduct safe handling of laundry chemicals

LMTLA2002A

Operate washing machines

LMTLA2006A

Perform conditioning and drying processes

LMTLA2009A

Inspect, fold and pack theatre linen

Group C electives  – FOOD SERVICES specialisation 

HLTFSE001

Follow basic food safety practices

HLTFSE002

Provide ward or unit based food preparation and distribution services

HLTFSE003

Perform kitchenware washing

HLTFSE009

Apply cook-freeze and reheating processes

SITXFSA202

Transport and store food

Group D electives  – GROUNDS MAINTENANCE specialisation 

AHCMOM204A

Undertake operational maintenance of machinery

AHCMOM304A

Operate machinery and equipment

AHCPGD203A

Prune shrubs and small trees

AHCPMG201A

Treat weeds

AHCPMG202A

Treat plant pests, diseases and disorders

Group E electives  – GENERAL MAINTENANCE specialisation  

HLTHSS002

Perform general maintenance and provide assistance to tradespersons

HLTHSS008

Perform routine servicing of plant, equipment and machinery

CPPCLO2019A

Sort and remove waste and recyclable materials

CPPCLO2037A

Clean external surfaces

FDFOP2016A

Work in a food handling area for non-food handlers

Group F electives  – CLIENT SUPPORT specialisation 

CHCCCS012

Prepare and maintain beds

CHCCCS020

Respond effectively to behaviours of concern

CHCCCS026

Transport individuals

HLTFSE002

Provide ward or unit based food preparation and distribution services

HLTHSS004

Handle and move equipment, goods and mail

Group G electives  – HEALTH ADMINISTRATION specialisation 

BSBADM101

Use business equipment and resources

BSBCUS201

Deliver a service to customers

BSBINM201

Process and maintain workplace information

BSBWOR202

Organise and complete daily work activities

BSBWOR204

Use business technology

Other electives 

CHCCCS010

Maintain a high standard of service

CHCDIV002

Promote Aboriginal and/or Torres Strait Islander cultural safety

HLTFSE004

Serve cafeteria customers

HLTHSS005

Undertake routine stock maintenance

HLTHSS007

Handle medical gases safely

HLTWHS005

Conduct manual tasks safely

AHCCHM201A

Apply chemicals under supervision

AHCDRG201A

Maintain drainage systems

AHCNSY202A

Tend nursery plants

AHCPGD201A

Plant trees and shrubs

BSBFLM312

Contribute to team effectiveness

BSBITU201

Produce simple word processed documents

BSBITU202

Create and use spreadsheets

BSBWOR203

Work effectively with others

CPPCCL2007A

Perform basic stain removal

CPPCLO2001A

Maintain hard floor surfaces

CPPCLO2004A

Maintain carpeted floors

CPPCLO2015A

Maintain furniture, fittings and room dressing

CPPCLO3014A

Maintain ‘clean room’ environments

CPPCMN3001B

Participate in environmentally sustainable work practices

FNSACC301

Process financial transactions and extract interim reports

LMTLA2003A

Control washing extractor operation

LMTLA2004A

Perform linen rewash

LMTLA2005A

Operate hydro extractor

LMTLA2007A

Finish products for despatch

LMTLA2008A

Repair damaged laundry items

LMTLA2010A

Prepare products for storage or despatch

SITHCCC103

Prepare sandwiches (Note pre-reqs: SITXFSA101)

SITHCCC201

Produce dishes using basic methods of cookery (Note pre-reqs: SITXFSA101)

SITHCCC202

Produce appetisers and salads (Note pre-reqs: SITXFSA101)

SITHCCC203

Produce stocks, sauces and soups (Note pre-reqs: SITXFSA101)

SITHCCC205

Produce cook-chill and cook-freeze foods (Note pre-reqs: SITXFSA101)

SITHKOP101

Clean kitchen premises and equipment (Note pre-reqs: SITXFSA101)

SITXFSA101

Use hygienic practices for food safety

SITXINV202

Maintain the quality of perishable items (Note pre-reqs: SITXFSA101)

TLID2010

Operate a forklift

Qualification Mapping Information

Release 

Comments 

Release 2

Release 2. HLT23215 Certificate II in Health Support Services supersedes and is equivalent to Release 1. HLT23215 Certificate II in Health Support Services.

Modifications include removal of unused units of competency in response to Skills Reform Ministerial Statement - 9 October 2020. Elective unit removed: HLTHSS001 Operate an incinerator.

Release 1

This version was released in HLT Health Training Package release 3.0 and meets the requirements of the 2012 Standards for Training Packages.

Supersedes HLT21212 Certificate II in Health Support Services. Change in packaging rules. Significant changes to core.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=ced1390f-48d9-4ab0-bd50-b015e5485705