Release 

Comment 

1

Replaces equivalent unit FPICOT6201B Manage community engagement which was first released with FPI11 Forest and Forest Products Training Package Version 2.2

ELEMENTS 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1. Scope need for community engagement

1.1 Develop a community engagement framework to assist in analysing and responding to issues that require community engagement.

1.2 Identify organisational issues requiring community engagement and evaluate benefits of engaging community in consultation processes.

1.3 Define target community groups in line with identified issues and purpose of engagement.

1.4 Evaluate a range of community engagement strategies in line with identified issues and characteristics of target groups.

2. Develop community engagement plan

2.1 Establish purpose and objectives of community engagement in consultation with key stakeholders.

2.2 Design community engagement strategies that are relevant, achievable, measurable and flexible to allow for emergence of new ideas and options.

2.3 Identify barriers to community involvement, recognising community diversity, and develop strategies to address them.

2.4 Embed processes for communication, monitoring, reporting, feedback and evaluation in the plan.

2.5 Obtain relevant organisational commitment to and approval of community engagement plan.

3. Implement community engagement plan

3.1 Determine resource requirements and implementation timelines.

3.2 Communicate objectives and constraints of engagement to appropriate personnel and allocate resources, roles and responsibilities.

3.3 Identify and manage expectations of participants, provide information throughout engagement process and maintain community engagement.

3.4 Provide opportunities for individuals and communities to develop their capacity to engage with the organisation.

3.5 Implement mechanisms for communities to raise their own issues with the organisation.

3.6 Identify barriers to community engagement and formulate and implement solutions in line with the community context.

3.7 Implement feedback methods in line with plan and respond to maximise community participation.

4. Evaluate community engagement plan

4.1 Analyse feedback on quality and effectiveness of engagement strategies from appropriate personnel and community stakeholders.

4.2 Evaluate engagement outcomes against purpose and objectives.

4.3 Document and share outcomes with community stakeholders and key organisational personnel.

4.4 Provide feedback to participants on how the outcomes have informed organisational planning or decision making.

4.5 Prepare recommendations for future programs based on consultation and analysis.

This section describes those core and employment skills that are essential to performance and are not explicit in the performance criteria.

Learning skills to:

• Continually update knowledge of individual and community perceptions and concerns with the organisation’s practices.

Oral communication skills to:

• Interact appropriately with a variety of community groups to explain complex and formal policies.
• Establish and foster transparent, trusting relationships or partnerships with individuals and communities.
• Work with diverse communities using a range of communication styles to suit different audiences and purposes.

Writing skills to:

• Develop and document comprehensive plans requiring complex language structures and precision of expression.
• Prepare community engagement information requiring the presentation of complex information, using simple language structures and precision of expression.
• Develop comprehensive reports on engagement outcomes including recommendations and rationale for future improvements.

Planning and organising skills to:

• Coordinate community engagement, including relationship building, networking, negotiation and conflict management.
• Maintain multiple and potentially conflicting relationships.

Numeracy skills to:

• Measure performance against engagement principles and indicators.
• Analyse feedback on quality and effectiveness of engagement strategies.
• Identify and interpret local community characteristics and demographics

Problem-solving skills to:

• Mediate, negotiate and attempt to obtain consensus between parties.
• Use lateral thinking to provide solutions and overcome barriers to community engagement.

Technology skills to:

• Use a computer, keyboard and software to prepare correspondence with community stakeholders and to prepare organisational plans and reports.

Release 

Comment 

1

Replaces equivalent unit FPICOT6201B Manage community engagement which was first released with FPI11 Forest and Forest Products Training Package Version 2.2.

Assessment requirements now specify the performance and knowledge evidence, as well as assessment conditions for this unit of competency. These sections simplify and replace components used in the previous unit format, including ‘Required Skills and Knowledge, Evidence Guide and Range Statement’.