Unit of competency
Modification History
Release |
Comments |
Release 1 |
This streamlined version first released with FSK Foundation Skills Training Package version 1.0. |
Application
This unit describes the skills and knowledge required to write routine formal emails and letters, such as when responding to a customer query or complaint, sending a request for goods or services to a supplier, accompanying a quotation for proposed work to a client, or writing an application letter.
The unit applies to individuals who need writing skills at Australian Core Skills Framework (ACSF) level 3 to undertake a vocational training pathway or workplace tasks.
This unit is designed for integration and contextualisation with vocational units to support achievement of vocational competency.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Unit Sector
Writing
Elements and Performance Criteria
Element |
Performance Criteria |
Elements describe the essential outcomes. |
Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Prepare to write routine formal workplace texts |
1.1 Identify the audience and purpose of text 1.2 Identify text features 1.3 Plan to write text |
2. Draft routine formal workplace texts |
2.1 Use drafting strategies to write formal text 2.2 Use appropriate layout and organisation 2.3 Use appropriate grammar and vocabulary and writing conventions |
3. Review and finalise routine formal workplace texts |
3.1 Review draft text 3.2 Revise and finalise text |
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill |
Performance |
Description |
Oral Communication |
|
Mapping Information
Not applicable
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=f572fe10-a855-4986-9295-3852c771f178