Unit of competency details

FSKLRG09 - Use strategies to respond to routine workplace problems (Release 1)

Summary

Releases:
ReleaseStatusRelease date
1 1 (this release)Current 14/Mar/2013

Usage recommendation:
Current

Training packages that include this unit

CodeTitleSort Table listing Training packages that include this unit by the Title columnRelease
SIS - Sport, Fitness and Recreation Training PackageSport, Fitness and Recreation Training Package 2.0-2.1 
SIR - Retail Services Training PackageRetail Services Training Package 1.0-3.0 
FSK - Foundation Skills Training PackageFoundation Skills Training Package 1.0-1.1 
CHC - Community ServicesCommunity Services 2.0-3.0 

Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 03/Oct/2013 
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Unit Of competency

Modification History

Release 

Comments 

Release 1

This streamlined version first released with FSK Foundation Skills Training Package version 1.0.

Application

This unit describes the skills and knowledge required to identify routine workplace problems and strategies to respond to the problems.

This unit applies to individuals who need learning skills at Australian Core Skills Framework (ACSF) level 3 to undertake a vocational training pathway or workplace tasks.

This unit is designed for integration and contextualisation with vocational units to support achievement of vocational competency.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Learning

Elements and Performance Criteria

Element 

Performance Criteria 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan to respond to workplace problems

1.1 Identify routine workplace problems

1.2 Investigate a range of strategies for responding to workplace problems

2. Propose problem solving strategies

2.1 Identify a potential workplace problem

2.2 Identify factors contributing to the selected workplace problem

2.3 Propose appropriate problem solving strategies

3. Review problem solving strategies

3.1 Seek feedback from appropriate person

3.2 Record and review feedback

3.3 Revise strategies as appropriate

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill 

Performance 
Criteria 

Description 

Writing

  • Records feedback from trainer or supervisor

Oral Communication

  • Discusses problem-solving strategies with trainer or supervisor

Problem Solving

  • Identifies problems and plans strategies for responding to them

Planning and Organising

  • Develops strategies to respond to problems

Mapping Information

Not applicable

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=f572fe10-a855-4986-9295-3852c771f178

 

Assessment requirements

Modification History

Release 

Comments 

Release 1

This streamlined version first released with FSK Foundation Skills Training Package version 1.0.

Performance Evidence

Evidence of the ability to:

  • identify workplace problems
  • propose appropriate strategies to respond to problems
  • respond to feedback as appropriate

Evidence must be collected using routine workplace tasks.

Note: Where a specific volume and/or frequency is not specified, evidence must be provided at least once.

Knowledge Evidence

Evidence of the following knowledge must be demonstrated:

  • factors contributing to routine workplace problems
  • a range of strategies for problem solving
  • sources of advice and feedback.

Assessment Conditions

Assessment texts and tasks reflect those typically found in the workplace.

Individuals can access own familiar support resources.

Culturally appropriate processes and techniques suited to the language, literacy and numeracy capacity of individuals and the work being performed must be used.

Reasonable adjustments can be made to ensure equity in assessment for people with disabilities.

Assessors must satisfy NVR/AQTF assessor requirements, have sound knowledge of the ACSF and have demonstrable expertise in the vocational contextualisation and assessment of the core skill - learning.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=f572fe10-a855-4986-9295-3852c771f178

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