Qualification details

EMPLOYABILITY SKILLS QUALIFICATION SUMMARY 

The following table contains a summary of the employability skills for this qualification. This table should be interpreted in conjunction with the detailed requirements of each unit of competency packaged in this qualification. The outcomes described here are broad industry requirements that may vary depending on the packaging options.

Employability Skill 

Industry /enterprise requirements for this qualification include :

Communication

• Accurately record and report workplace information, and maintain documentation
• Demonstrate features and benefits of products and services to customer to create a buying environment
• Provide customers with information in a clear, concise manner
• Use appropriate communication and interpersonal techniques with colleagues and others

Teamwork

• Actively encourage and support team members to participate in team activities and communication processes, and to take responsibility for their actions
• Work collaboratively within a team to meet customers' needs
• Establish and maintain communication with others in accordance with safety, health and environmental requirements
• Support team members in meeting expected outcomes

Problem-solving

• Identify and anticipate possible problems and take action to minimise the effect on customer satisfaction
• Identify problems and equipment faults and demonstrate appropriate response procedures
• Immediately assess and rectify problems to avoid repetition of lost product
• Monitor environmental measures and impact on the environment and take corrective action as required in accordance with workplace procedures

Initiative and enterprise

• Detect and assess hazards in the work area and report to appropriate personnel
• Locate and assess safety, health and environmental issues and risks in the work area and report to appropriate personnel
• Monitor quality of output and follow product care procedures
• Provide feedback to team members to encourage, value and reward team members' efforts and contributions

Planning and organising

• Assess products for quality and customer specification requirements
• Efficiently conduct quality and product care procedures in accordance with environmental legislation and workplace procedures
• Identify team purpose, roles, responsibilities, goals, plans and objectives in consultation with team members
• Research and apply comparisons between products and services

Self-management

• Develop and maintain product knowledge according to store policy and legislative requirements
• Ensure own contribution to work team serves as a role model for others and enhances the organisation's image within the work team, the organisation and with clients/customers
• Follow safe workplace procedures for dealing with environmental incidents, accidents, and emergencies within scope of responsibilities
• Integrate care for the environment into all day-to-day activities

Learning

• Identify opportunities for professional development
• Implement training and operational controls in accordance with workplace procedures - training may include in-house or external training programs or one-on-one supervision, programs that maintain up-to-date knowledge of legislative changes at the local, State and Federal level
• Practise and record emergency and evacuation procedures in the event of an emergency
• Support the team to identify and resolve problems which impede its performance

Technology

• Select and use equipment appropriate to work task requirements in accordance with manufacturer's recommendations - equipment is to include equipment necessary to complete work tasks, and may include telephones or communications equipment, tools, machinery, vehicles, navigational aids, instruments, computers and computer software, printers, facsimile machines and photocopiers
• Use a range of communication/electronic equipment

Field

Unit Code

Unit Name

Core

BSBFLM312C

Contribute to team effectiveness

FPICOR2201B

Work effectively in the forest and forest products industry

FPICOR3201B

Implement safety, health and environment policies and procedures

FPICOR3202B

Conduct quality and product care procedures

SIRRRPK214

Recommend specialised products and services

SIRXSLS303

Build relationships with customers

GROUP A ELECTIVE UNITS

Field

Unit Code

Unit Name

Logyard and/or Material Preparation

FPICOT3203B

Weigh loads

Retail

FPICOT3251A

Promote the carbon benefits of wood products

FPITMM3203B

Estimate and cost job

SIRRRPK010A

Recommend home and home improvement products and services

SIRXFIN003A

Produce financial reports

SIRXICT303

Operate retail information technology systems

SIRXINV002A

Maintain and order stock

SIRXMER303

Coordinate merchandise presentation

SIRXMER406

Monitor in-store visual merchandising display

SIRXMER202

Plan, create and maintain displays

SIRXWHS302

Maintain store safety

SIRXRSK002A

Maintain store security

SIRXRSK003A

Apply store security systems and procedures

SIRXSLS304

Coordinate sales performance

Grading & Testing

FPICOR3204B

Visually assess materials

FPICOT3240B

Grade heavy structural/engineered products

FPICOT3246B

Test heavy structural/engineered products

FPICOT3250A

Prepare timber to meet import/export compliance requirements

Timber Products

FPICOT3204B

Prepare and interpret sketches and drawings

FPICOT3218B

Quote and interpret from manufactured timber product plans

Warehousing & Distribution

FPICOT3236B

Coordinate stock control procedures

TLIA3018A

Organise despatch operations

GROUP B ELECTIVE UNITS

Field

Unit Code

Unit Name

Machinery & Equipment

TLIC3004A

Drive heavy rigid vehicle

TLIC3005A

Drive heavy combination vehicle

TLID3011A

Conduct specialised forklift operations

TLID3014A

Load and unload vehicles carrying special loads

Safety & Quality Processes

FPICOT3254A

Implement environmentally sustainable work practices in the work area/work site

HLTFA403C

Manage first aid in the workplace

TLID3035A

Operate a boom type elevating work platform

HLTFA402C

Apply first aid

Administration & Business

BSBFIA301A

Maintain financial records

BSBINM301A

Organise workplace information

BSBITU306A

Design and produce business documents

ICAICT308A

Use advanced features of computer applications

Communication & Relationships

BSBCMM301B

Process customer complaints

BSBFLM303C

Contribute to effective workplace relationships

Planning & Analysis

BSBFLM305C

Support operational plan

BSBINN201A

Contribute to workplace innovation