Qualification details

EMPLOYABILITY SKILLS QUALIFICATION SUMMARY 

The following table contains a summary of the employability skills for this qualification. This table should be interpreted in conjunction with the detailed requirements of each unit of competency packaged in this qualification. The outcomes described here are broad industry requirements that may vary depending on the packaging options.

Employability Skill 

Industry /enterprise requirements for this qualification include :

Communication

• Apply detailed specialised knowledge of product to provide accurate advice to customers
• Conduct communication with customers in a professional, courteous manner, according to store policy
• Use effective questioning/active listening and observation skills to identify customers' special requirements
• Use verbal and non-verbal communication to develop rapport with customers during service delivery

Teamwork

• Convey product knowledge to other staff members as required
• Follow work plans to improve environmental practices and resource efficiency
• Notify appropriate personnel in the event of an emergency
• Provide a quality service environment by treating customers and team members in a courteous and professional manner through all stages of the service/sales procedure

Problem-solving

• Accurately identify the nature of customer complaints, resolve complaints and provide service to customers according to store policies
• Follow safe workplace procedures and safe work instructions for controlling risks
• Identify and report occupational health and safety issues and risks in the work area to appropriate personnel
• Promptly refer unresolved customer dissatisfaction or complaints to supervisor

Initiative and enterprise

• Promptly identify customers with special needs or requirements by observation and questioning
• Recognise and act upon opportunities to deliver additional levels of service beyond the customer's immediate request
• Suggest improvements to workplace practices and resource efficiency to relevant personnel
• Take opportunities to turn incidents of customer dissatisfaction into a demonstration of high quality service to customers in line with store policy

Planning and organising

• Access and apply workplace safety procedures
• Accurately identify and comply with safety signs and symbols
• Accurately locate, record and report workplace information
• Gather, convey and receive information

Self-management

• Identify and comply with applicable occupational health and safety, legislative and organisational requirements relevant to communicating and interacting with others
• Maintain work relationships
• Safely and efficiently follow environmental care procedures according to organisational requirements
• Seek appropriate support to assist and improve own performance to achieve personal and organisational goals and objectives

Learning

• Establish opportunities for professional development in consultation with appropriate personnel in accordance with organisational procedures
• Identify opportunities for professional development
• Practise and carry out emergency and evacuation procedures in the event of an emergency
• Record and report information regarding learning and competency development in accordance with organisational requirements

Technology

• Select equipment appropriate to work task requirements and use in accordance with manufacturer's recommendations, which may include telephones or communications equipment, tools, machinery, vehicles, navigational aids, instruments, computers and computer software, printers, facsimile machines and photocopiers
• Use a range of communication/electronic equipment

CORE UNITS 

Field 

Unit Code 

Unit Name 

Core

FPICOR2201B

Work effectively in the forest and forest products industry

FPICOR2202B

Communicate and interact effectively in the workplace

FPICOR2203B

Follow environmental care procedures

FPICOR2205B

Follow OHS policies and procedures

SIRXCCS002A

Interact with customers

SIRXSLS002A

Advise on products and services

GROUP A ELECTIVE UNITS 

Field 

Unit Code 

Unit Name 

Sawing Operations

FPICOT2205B

Tail out materials

FPICOT2208B

Resaw boards and timber

FPICOT2218B

Cross cut materials with a fixed saw

FPICOT2229B

Dock material to length

FPICOT2238A

Cut material with a hand-held chainsaw

FPITMM2201B

Cut material to length and angles

FPITMM2202B

Machine material

FPIWPP2201B

Cut panels

Grading & Testing

FPICOR2207B

Maintain quality and product care

FPICOT2212B

Grade hardwood sawn and milled products

FPICOT2213B

Grade softwood sawn and milled products

FPICOT2214B

Grade cypress sawn and milled products

FPICOT2215B

Visually stress grade hardwood

FPICOT2216B

Visually stress grade softwood

FPICOT2217B

Visually stress grade cypress

Warehousing & Distribution

FPICOT2228B

Store materials

SIRXINV001A

Perform stock control procedures

TLIA1207C

Pick and process orders

TLID1007C

Operate a forklift

TLID1207C

Operate specialised load shifting equipment

TLID1307C

Move materials mechanically using automated equipment

TLILIC108A

Licence to operate a forklift truck

Retail

BSBCUS301A

Deliver and monitor a service to customers

SIRXCCS001A

Apply point-of-sale handling procedures

SIRXFIN001A

Balance point-of-sale terminal

SIRXICT001A

Operate retail technology

SIRXMER001A

Merchandise products

SIRXRSK001A

Minimise theft

SIRXSLS001A

Sell products and services

Timber Products

FPICOT2207B

Dress boards and timber

FPICOT2219B

Use hand-held tools

FPICOT2230B

Assemble products

GROUP B ELECTIVE UNITS 

Field 

Unit Code 

Unit Name 

Machinery & Equipment

FPICOT2237A

Maintain chainsaws

TLIC207C

Drive light rigid vehicle

TLIC307C

Drive medium rigid vehicle

Load Handling

TLID407C

Load and unload goods/cargo

TLID707C

Prepare cargo for transfer with slings

Safety & Quality Processes

HLTFA301B

Apply first aid

Administration & Business

BSBINM201A

Process and maintain workplace information

BSBITU201A

Produce simple word processed documents

BSBWOR204A

Use business technology

SIRXADM001A

Apply retail office procedures

SIRXFIN002A

Perform retail finance duties