Release 

Comments 

Release 1

This version first released with FNS Financial Services Training Package Version 5.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Receive and reconcile superannuation contributions and establish new accounts where required

1.1 Establish new accounts where required and check for eligibility

1.2 Identify and record contribution types and sources according to organisational policies and procedures, and check for potential errors

1.3 Issue contribution receipt according to regulatory requirements and organisational policies and procedures

1.4 Reconcile contributions received according to organisational policies and procedures

1.5 File documentation and prepare payments to be processed according to organisational policies and procedures

2. Check superannuation contributions

2.1 Identify errors in contributions according to organisational quality assurance practices

2.2 Return documentation to required stakeholders and seek information required to rectify errors and omissions as required and within limits of own responsibility

2.3 Send employer contribution reminders as required and according to organisational policies and procedures

2.4 Take action regarding incomplete and incorrect contributions according to organisational policies and procedures

2.5 Reconcile incomplete or incorrect contributions, and process according to organisational policies and procedures when required information is obtained

3. Finalise superannuation contributions and maintain member details

3.1 Allocate contributions according to member requirements

3.2 Complete processing according to organisational policies and procedures

3.3 Implement system and process checks and identify any irregularities

3.4 Correct irregularities or escalate to required personnel

3.5 Maintain member details according to organisational requirements

S KILL 

DESCRIPTION 

Numeracy

• Performs basic mathematical calculations to analyse financial information and other numerical data

Reading

• Interprets, consolidates and checks completeness and accuracy of information and data

Writing

• Records and completes information in organisational systems
• Prepares documentation and correspondence using clear language, and correct spelling and terminology

Planning and organising

• Plans and implements routine tasks and workload, making limited decisions on sequencing, timing and collaboration, and seeks assistance in setting priorities

Problem solving

• Makes low-impact decisions in familiar situations based on a range of predefined or routine solutions, and evaluates effectiveness of the outcome

Self-management

• Understands roles and responsibilities for task and makes basic decisions on criteria for completing tasks
• Explores and implements expectations of policies and procedures, seeking clarification when required

Teamwork

• Uses a limited range of accepted practices for communicating in a work environment

Technology

• Uses digitally based technologies to enter, access and update information to achieve required outcomes

Release 

Comments 

Release 1

This version first released with FNS Financial Services Training Package Version 5.0.