Release 

Comments 

Release 1

This version first released with FNS Financial Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Restock and service ATM machines

1.1 Restock and service ATMs in accordance with correct procedure and verify key information displayed at machine to ensure it is current and legible

1.2 Handle action cards according to organisational policy and procedure

1.3 Clean and check ATM machines to ensure they are functioning correctly, with any faults and malfunctions identified, and initiate corrective action to resolve faults in timely manner

2. Replenish and balance cash in ATM

2.1 Check cash in ATM to ensure it complies with organisational policy and procedures for cash levels

2.2 Count and enter cash on cash recording documentation, verify cash balance records in machines for accuracy and make available to authorised personnel

2.3 Process or action deposits made through ATMs in accordance with organisational policy and procedures

2.4 Action discrepancies between machine tape records and cash, or refer to authorised personnel in accordance with organisational policy and procedures

3. Maintain security of ATM cash

3.1 Replenish ATM cartridges in secure area and maintain confidentiality of access to machine cash

3.2 Time restocking and servicing of ATM to comply with security guidelines

3.3 Record alteration of access to machine in correct format and notify authorised personnel

Skill 

Performance Criteria 

Description 

Reading

1.1, 2.2

• Accesses and interprets written information to determine requirements and complete necessary actions
• Checks information and data for errors and completeness

Writing

2.2, 3.3

• Accurately records information and completes forms using correct spelling and grammar

Oral Communication

3.3

• Participates in verbal exchanges using active listening and questioning to determine and confirm work requirements
• Uses language, tone and terminology appropriate to the purpose and audience

Numeracy

1.1, 2.1

• Uses mathematical equations to balance cash, and calculate cash and non-cash transaction totals

Navigate the world of work

1.2, 2.1, 2.3, 2.4

• Follows explicit organisational policy and procedures to complete required tasks

Interact with others

2.4, 3.3

• Uses correct communication practices and protocols to provide information to relevant personnel for specific purposes relevant to own role

Get the work done

1.1, 1.3, 2.1, 2.2, 2.3, 2.4, 3.1, 3.2

• Plans, organises and implements tasks according to organisational requirements
• Responds to predictable routine problems by implementing standard or logical solutions
• Uses the main features and functions of digital tools and systems to complete work tasks

Code and title 

current version 

Code and title 

previous version 

Comments 

Equivalence status 

FNSRTS307 Maintain Automatic Teller Machine (ATM) services

FNSRTS307A Maintain Automatic Teller Machine services

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with FNS Financial Services Training Package Version 1.0.