Unit of competency
Modification History
Release |
Comments |
Release 1 |
This version first released with FNS Financial Services Training Package Version 1.0. |
Application
This unit describes the skills and knowledge required to stock, regularly service, maintain security and balance takings for ATMs.
It applies to individuals who work under supervision to perform financial clerical duties and maintain equipment under secure arrangements.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Unit Sector
Financial retail services
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
Elements describe the essential outcomes. |
Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Restock and service ATM machines |
1.1 Restock and service ATMs in accordance with correct procedure and verify key information displayed at machine to ensure it is current and legible 1.2 Handle action cards according to organisational policy and procedure 1.3 Clean and check ATM machines to ensure they are functioning correctly, with any faults and malfunctions identified, and initiate corrective action to resolve faults in timely manner |
2. Replenish and balance cash in ATM |
2.1 Check cash in ATM to ensure it complies with organisational policy and procedures for cash levels 2.2 Count and enter cash on cash recording documentation, verify cash balance records in machines for accuracy and make available to authorised personnel 2.3 Process or action deposits made through ATMs in accordance with organisational policy and procedures 2.4 Action discrepancies between machine tape records and cash, or refer to authorised personnel in accordance with organisational policy and procedures |
3. Maintain security of ATM cash |
3.1 Replenish ATM cartridges in secure area and maintain confidentiality of access to machine cash 3.2 Time restocking and servicing of ATM to comply with security guidelines 3.3 Record alteration of access to machine in correct format and notify authorised personnel |
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill |
Performance Criteria |
Description |
Reading |
1.1, 2.2 |
|
Writing |
2.2, 3.3 |
|
Oral Communication |
3.3 |
|
Numeracy |
1.1, 2.1 |
|
Navigate the world of work |
1.2, 2.1, 2.3, 2.4 |
|
Interact with others |
2.4, 3.3 |
|
Get the work done |
1.1, 1.3, 2.1, 2.2, 2.3, 2.4, 3.1, 3.2 |
|
Unit Mapping Information
Code and title current version |
Code and title previous version |
Comments |
Equivalence status |
FNSRTS307 Maintain Automatic Teller Machine (ATM) services |
FNSRTS307A Maintain Automatic Teller Machine services |
Updated to meet Standards for Training Packages |
Equivalent unit |
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=c7200cc8-0566-4f04-b76f-e89fd6f102fe