Modification History
Not applicable.
Unit Descriptor
Unit descriptor |
This unit describes the performance outcomes, skills and knowledge required to provide debit card services and manage associated records. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. |
Application of the Unit
Application of the unit |
This unit may apply to job roles in retail financial institutions such as banks and credit unions or any organisation providing debit card service. |
Licensing/Regulatory Information
Not applicable.
Pre-Requisites
Prerequisite units |
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Employability Skills Information
Employability skills |
This unit contains employability skills. |
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Process applications for debit transaction cards |
1.1. Customers are provided with information on debit cards including their usage, terms and conditions and benefits and information gathered from the customer as required to support application for a card 1.2. Information provided is checked in accordance with standard procedures for authenticity, accuracy and completeness and an application completed and processed in accordance with procedures 1.3. Customers are notified of approval or disapproval of the application 1.4. Standard procedures are used to issue customers with debit cards despatched to the branch for collection by the authorised person or card holder or sent by mail |
2. Process card transaction |
2.1. Consultation or referral to other personnel in order to determine transaction details is carried out if required 2.2. Card transactions are processed in accordance with organisation's policies and procedures 2.3. Complaints and enquiries are processed in accordance with the Electronic Funds Transfer (EFT) Code of Conduct for captured and hot listed cards |
3. Administer card database |
3.1. Card database is administered in accordance with the organisation's policies and procedures 3.2. Duplicate transactions and charge-backs are identified and processed according to organisation's policies and procedures 3.3. Card security procedures are checked to ensure appropriate procedures are in place |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This section describes the skills and knowledge required for this unit. |
Required skills |
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Required knowledge |
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Evidence Guide
EVIDENCE GUIDE |
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The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the ability to:
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Context of and specific resources for assessment |
Assessment must ensure:
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Method of assessment |
A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:
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Guidance information for assessment |
Range Statement
RANGE STATEMENT |
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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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Cards may include: |
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Information from customers may include but is not limited to: |
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Other personnel may include: |
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Card security procedures may include: |
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Unit Sector(s)
Unit sector |
Financial retail services |
Competency field
Competency field |
Co-requisite units
Co-requisite units |
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