Release 

Comments 

Release 1

This version first released with FNS Financial Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify nature of customer's foreign currency needs

1.1 Clarify nature of foreign currency transaction with customer

1.2 Obtain relevant information from customer, including verifying identity of person presenting notes for sale or wishing to purchase foreign currency according to organisational policy and procedures

1.3 Handle customer requests for foreign currency dealings in accordance with officer's authority to approve transactions

2. Verify that proposed transaction can be conducted

2.1 Identify cleared funds as available for requests to purchase foreign currency

2.2 Assess stocks of currencies held on site and inform customer if their requests for foreign currency notes can be fulfilled or advise when currencies will be available

2.3 Verify foreign currency notes presented for sale for authenticity according to organisational procedures

3. Conduct transaction

3.1 Calculate conversion of foreign currency amounts using organisation's set procedures and tables or by accessing relevant databases

3.2 Provide customer with copy of rates used to calculate currency conversion

3.3 Witness customer’s signature, in accordance with policies and procedures, if travellers cheques are being purchased or sold

3.4 Enter details of transaction into relevant database

4. Maintain accurate records of transaction

4.1 Complete required vouchers and receipts in accordance with organisational procedures and obtain required signatures on relevant documentation

4.2 Complete and file relevant reports in event of significant cash transactions, including relevant reports where transaction is considered a possible suspect transaction

4.3 Update and maintain internal records of foreign currency transactions in accordance with organisational procedures

Skill 

Performance Criteria 

Description 

Reading

1.1, 1.2, 2.1-2.3

• Accesses information from a range of sources and interprets financial documents to confirm and determine requirements

Writing

1.2, 2.2, 3.4, 4.1-4.3

• Correctly records information and completes forms, checking for accuracy of information and data

Oral Communication

1.1, 1.2, 2.2, 3.2

• Participates in verbal exchanges, using active listening and questioning to determine requirements and respond to queries
• Clearly explains and clarifies information using language, tone and pace appropriate to the audience and purpose

Numeracy

1.1-1.3, 2.1-2.3, 3.1, 3.2

• Uses mathematical equations and organisational tools to undertake basic financial transaction calculations

Navigate the world of work

1.3, 3.1, 4.1, 4.3

• Understands boundaries and responsibilities of role and complies with explicit policies and procedures

Interact with others

1.2, 1.3

• Follows required communication practice and protocols relating to provision of effective customer service in immediate work context

Get the work done

2.1, 2.2, 2.3 3.2, 3.3, 3.4, 4.1, 4.2, 4.3

• Takes responsibility for the sequence and priority of tasks within own workload to achieve required outcomes
• Makes routine decisions and implements standard procedures for routine tasks and predictable problems
• Uses familiar digital technologies and systems to access information and enter data

Code and title 

current version 

Code and title 

previous version 

Comments 

Equivalence status 

FNSRTS302 Handle foreign currency transactions

FNSRTS302A Handle foreign currency transactions

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with FNS Financial Services Training Package Version 1.0.