Release 

Comments 

Release 2

This version first released with FNS Financial Services Training Package Version 2.0.

Release 1

This unit first released with FNS Financial Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Advise client on legal requirements of preparing a will

1.1 Identify client's circumstances, estate objectives and an appropriate location for meeting with client

1.2 Present and clarify for the client the legislative requirements in regards to the preparation of their will and other information on products and services relevant to the client's circumstances and their estate, including fees and charges

1.3 Ensure client's questions in regards to the preparation of their will and distribution of their estate are answered in appropriate language

1.4 Provide accurate information, ethical advice and recommendations about suitable options to client in regards to the preparation their will and the distribution of their estate

1.5 Identify and explain to the client the potential conflicts or factors which may affect the implementation of their will and recommend appropriate action including seeking the advice of specialists when necessary

2. Take testamentary instructions from client

2.1 Meet with client at the appropriate location selected for taking instructions from client

2.2 Accurately and appropriately assess client’s testamentary capacity in accordance with legislative and organisational requirements and confirm with legal or medical opinion when necessary

2.3 Collate and confirm relevant client details and client's testamentary instructions

2.4 Accurately record client's testamentary instructions in accordance with organisational policies

3. Prepare and execute documents

3.1 Prepare a draft of the will in accordance with legislative requirements and consistent with client's testamentary instructions

3.2 Check will for legal implications and complications and address these referring to specialists where necessary

3.3 Arrange and confirm correct execution of will in accordance with legislative and organisational requirements

3.4 Organise and advise client of record-keeping, safe storage and review of will according to organisational requirements

Skill 

Performance 

Criteria 

Description 

Reading

1.2, 2.2, 3.2

• Analyses and consolidates information and data from a range of sources against defined criteria and requirements and checks for accuracy and completeness

Writing

2.3, 2.4, 3.1

• Accurately records and completes organisational documents and correspondence using clear language and correct spelling, grammar and terminology
• Documents outcomes of communications and changes documentation to revised circumstance

Oral Communication

1.1–1.5 2.3, 3.2, 3.4

• Articulates clearly using vocabulary suitable to the audience to convey or request information
• Uses listening and questioning techniques to confirm understanding

Navigate the world of work

1.1, 1.2, 2.1-2.4, 3.1–3.4

• Takes personal responsibility for following explicit and implicit policies, procedures and legislative requirements

Interact with others

1.1–1.5, 2.1–2.3, 3.2, 3.4

• Uses a range of strategies to establish a sense of connection and build rapport with clients and co-workers
• Cooperates with others and contributes to work activities where joint outcomes are expected and deadlines are to be met
• Seeks advice and clarification for new activities

Get the work done

1.1, 1.5, 2.2, 2.4, 3.1–3.4

• Takes responsibility for planning, sequencing and prioritising tasks and own workload for efficiency and effective outcomes
• Addresses less predictable problems and initiates standard procedures in response applying problem-solving processes in determining a solution
• Uses digital systems and technologies to access, store and share information

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence Status 

FNSPRT402 Prepare a will

FNSPRT402 Prepare a will

Minor edits to clarify intent of performance criteria.

Equivalent unit

Release 

Comments 

Release 2

This version first released with FNS Financial Services Training Package Version 2.0.

Release 1

This version first released with FNS Financial Services Training Package Version 1.0.