Release 

Comments 

Release 1

This version first released with FNS Financial Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan and prepare procedures

1.1 Interpret and confirm client’s written instructions

1.2 Identify relevant legal and procedural issues for consideration and action in accordance with legislative requirements and organisational policy and procedures

1.3 Check all appropriate mercantile data for relevant information to determine subject’s whereabouts and credit history

1.4 Develop appropriate plan for contact, with most appropriate means of communication selected

2. Negotiate debt payment and settlements

2.1 Establish contact and build rapport with subject, using most appropriate means of communication

2.2 Propose and negotiate debt payment and settlements with subject, according to organisational policy and procedures, and client needs

2.3 Discuss outcomes with management, when required, and document recommendations clearly and concisely providing reasons for proceeding, not proceeding or strategies for taking further action with debt payment and settlements

3. Present recommendations to client and implement

3.1 Present documented recommendations to client and obtain agreement on how to proceed

3.2 Initiate legal process, when appropriate, in line with client needs and legal requirements, and progress in accordance with court requirements

3.2 Complete necessary supporting documents correctly and in line with court requirements

Skill 

Performance  Criteria 

Description 

Reading

1.1, 4.1

• Interprets, analyses and consolidates information from a variety of sources to determine and confirm relevance

Writing

2.1, 2.2, 3.1, 3.2, 4.2

• Drafts reports and letters, making recommendations where necessary, and completes relevant documentation as required

Oral Communication

2.1, 3.1

• Uses language and concepts appropriate to the audience and purpose to convey and clarify information
• Use questioning and active listening in verbal exchanges to determine and confirm client requirements

Navigate the world of work

3.1, 3.2, 3.3

• Complies with legal obligations, industry and organisational codes of practice, and ethical principles

Interact with others

2.1, 2.2, 3.1, 4.2

• Selects the appropriate form, channel and mode of communication to build rapport, liaise with others and share information

Get the work done

1.1, 1.2, 2.1, 2.2, 3.1-3.3, 4.1, 4.2

• Adopts efficient and effective organisational and time management skills to sequence tasks and meet timelines
• Clearly and thoroughly researches and analyses information and tasks, and then plans strategies and actions to achieve optimal outcomes within given parameters
• Seeks information or advice before implementing a solution, where appropriate
• Uses digitally based technologies and software packages to complete work requirements

Code and title 

current version 

Code and title 

previous version 

Comments 

Equivalence status 

FNSMCA402 Initiate legal recovery of debts

FNSMCA402A Initiate legal recovery of debts

Updated to meet Standards for Training Packages.

Rewritten, reordered and clarified performance criteria.

Equivalent unit

Release 

Comments 

Release 1

This version first released with FNS Financial Services Training Package Version 1.0.