Release 

Comments 

Release 1

This version first released with FNS Financial Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Collect and analyse data on claims trends

1.1 Design and implement data gathering processes

1.2 Identify new data requirements and sources, and establish process for collecting data

1.3 Analyse data collected to identify trends in claims and related documents

2. Monitor claims trends

2.1 Prepare accurate and timely claims reports to document trends and identify issues, where appropriate

2.2 Communicate to management promptly relevant information which impacts on clients according to organisational procedures

3. Identify opportunities to improve client outcomes

3.1 Assist clients to identify changes to policies and procedures that will improve health and safety and return to work practices, and minimise claims costs in similar circumstances

3.2 Communicate advice to clients effectively and promote positive action

3.3 Provide sources of advice to clients where required

Skill 

Performance Criteria 

Description 

Reading

1.2, 1.3

• Analyses documentation from a variety of sources and records and consolidates information to determine requirements

Writing

1.1, 1.2, 2.1, 2.2, 3.1, 3.2, 3.3

• Writes, edits and proofreads documents to ensure clarity of meaning, and accuracy and consistency of information
• Documents outcomes and changes to policies and procedures using industry relevant terminology
• Accurately records information and prepares correspondence and documentation using clear language and organisational formats and protocols

Oral Communication

2.2, 3.1, 3.2, 3.3

• Conveys and clarifies information effectively to a range of personnel using active listening and questioning to confirm understanding

Numeracy

1.3, 3.1

• Performs mathematical calculations to analyse financial information, costs and values

Navigate the world of work

2.2

• Takes full responsibility for following policies, procedures and legislative requirements and identifies organisational implications of new legislation or regulation

Interact with others

2.2, 3.1, 3.2

• Selects and uses appropriate conventions and protocols when communicating with clients and co-workers in a range of work contexts
• Implements strategies to build rapport and foster strong relationships with diverse clients

Get the work done

1.1-1.3, 3.1, 3.3

• Accepts responsibility for planning and sequencing complex tasks and workload, negotiating key aspects with others and taking into account capabilities, efficiencies and effectiveness
• Investigates new and innovative ideas as a means to continuously improve work practices and processes through consultation, and formal and analytical thinking

Code and title 

current version 

Code and title 

previous version 

Comments 

Equivalence status 

FNSISV508 Review and advise on claims costs, policies and procedures

FNSISV508A Review and advise on claims costs, policies and procedures

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with FNS Financial Services Training Package Version 1.0.