Release 

Comments 

Release 1

This version first released with FNS Financial Services Training Package Version 4.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare to provide financial services

1.1 Identify tasks, requirements and responsibilities involved in own job role

1.2 Identify procedures, guidelines, policies, standards, codes of practice and ethical requirements relevant to own job role

1.3 Consult with appropriate colleagues to identify position and responsibilities of own job role in wider organisation

2. Provide financial services within the professional practice framework

2.1 Apply relevant procedures, guidelines, policies, standards, codes of practice and ethical considerations to own job role

2.2 Carry out work tasks according to organisational policies and procedures, and in accordance with industry, organisational and community expectations

2.3 Communicate with colleagues and clients regarding stakeholder needs and expectations of own job role as required

3. Maintain professional practice

3.1 Identify and review personal professional development needs and goals on regular basis

3.2 Clarify and comply with organisational, legislative, and regulatory requirements

3.3 Consult with managerial staff to clarify ongoing expectations and goals of organisation and job role

Skill 

Description 

Learning

• Identifies, plans and implements strategies to manage gaps in personal knowledge

Reading

• Analyses and consolidates information and data from a range of sources, against defined criteria and requirements, and checks for accuracy and completeness

Writing

• Prepares a range of textual information appropriate for audience for informal and formal purposes

Oral communication

• Participates in verbal exchanges of information using language, tone and pace appropriate to audience and environment
• Uses listening and questioning techniques to elicit the views and opinions of others and to confirm understanding

Numeracy

• Performs mathematical calculations to interpret and compare financial data and information

Self-management

• Takes responsibility for planning, sequencing and prioritising tasks and own workload for efficiency and effective outcomes
• Accepts responsibility and ownership for the task and makes decisions on completion parameters and the need for coordination with others by following explicit and implicit policies, procedures and legislative requirements
• Defines timeframes according to schedule requirements

Teamwork

• Recognises the importance of building rapport to establish and maintain effective working and client relationships
• Adapts personal communication style to show respect for the values, beliefs and cultural expectations of others

Problem solving

• Makes routine decisions and implements standard procedures for routine tasks, using formal decision-making and problem-solving processes for more complex and non-routine situations

Technology

• Uses the main features and functions of digital tools to complete work tasks and access information
• Adapts to changes in technology required in own organisation and job role

Release 

Comments 

Release 1

This version first released with FNS Financial Services Training Package Version 4.0.