Release 

Comments 

Release 1

This version first released with FNS Financial Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Provide marketing services

1.1 Identify marketing support for defined markets and distribution channels in accordance with distribution plan

1.2 Develop marketing tools that meet regulatory requirements and make available within budget and timelines

2. Provide administrative and ancillary services

2.1 Determine administration and ancillary services against provisions of distribution plan

2.2 Develop and introduce processes to service clients

2.3 Deliver services within timelines and budget, and according to distribution plan

2.4 Reassess service needs in light of usage and budget

3. Provide client services

3.1 Determine services which will meet client expectations and are within enterprise policy and philosophy

3.2 Deliver services within timeframe and budget

3.3 Establish key performance indicators (KPIs) to measure client service

3.4 Ensure services meet industry legislative requirements

3.5 Document service standards in prescribed format and communicate to all stakeholders

Skill 

Performance Criteria 

Description 

Reading

1.1, 2.1, 3.1

• Interprets, reviews and consolidates key information from a variety of sources against specific criteria to determine needs and required actions

Writing

1.2, 2.2, 3.3, 3.5

• Produces logically structured documentation using clear language and concepts, and uses correct organisational formats

Oral Communication

3.5

• Participates in verbal exchanges using active listening and questioning skills when dealing with a range of personnel

Numeracy

1.2, 2.3, 2.4, 3.2, 3.3

• Performs calculations to interpret and monitor financial information relating to budgets

Navigate the world of work

1.1, 2.1, 2.3, 3.1, 3.3, 3.4

• Takes a lead role in the development of organisational goals, roles and responsibilities
• Takes full responsibility for ensuring compliance with organisational policy and protocols, and legislative requirements
• Ensures knowledge of legislation and regulations relevant to role is accurate, comprehensive and current

Interact with others

3.5

• Selects and uses appropriate conventions and protocols to gain and provide information relevant to service standards

Get the work done

1.1, 1.2, 2.1, 2.2, 2.3, 2.4, 3.1-3.3, 3.5

• Plans, organises, implements and reviews systems and processes to provide services that meet organisational requirements
• Makes high impact decisions in a complex and diverse environment, systematically analysing information from a range of sources
• Evaluates effectiveness of systems and processes to inform decisions on how to implement improvements
• Uses the main features and functions of digital tools to complete work tasks and access information

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

FNSILD503 Establish services to provide advice

FNSILD503A Establish services to provide advice

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with FNS Financial Services Training Package Version 1.0.