Unit of competency
Modification History
Release |
Comments |
Release 1 |
This version first released with FNS Financial Services Training Package Version 1.0. |
Application
This unit describes the skills and knowledge required to communicate and network with a wide range of people, internal and external to the organisation, to increase efficiency, build continuing relationships and improve sales.
It applies to individuals who are responsible for relationship development and may use a range of specialised and managerial techniques to engage with others.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Unit Sector
Customer service
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
Elements describe the essential outcomes. |
Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Develop professional business relationships |
1.1 Conduct all dealings with clients, professionals and other third parties professionally in accordance with organisational policy and procedures, and legislative, regulatory and professional codes of practice 1.2 Develop and maintain positive relationships using organisation's social, business and ethical standards 1.3 Carry out dealings with colleagues, clients and other parties effectively and with respect to confidentiality 1.4 Adjust interpersonal styles and methods to needs and situation of other parties |
2. Build and maintain business networks and relationships |
2.1 Develop and maintain business and professional networks and other relationships to benefit organisation 2.2 Identify and cultivate relationships using business and professional networks to promote and market organisation 2.3 Expand and enhance reputation of organisation in cooperation with other professionals and third parties, and identify new and improved business practices |
3. Nurture relationships and build on referral business for the long term |
3.1 Follow up referral business using appropriate communication channels to find and secure new business relationships 3.2 Identify referral needs quickly and provide information about organisation’s relevant products and services 3.3 Organise interview with referral business where needs can be met, or identify other sources of information that may assist clients. |
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill |
Performance Criteria |
Description |
Reading |
1.1, 1.2, 2.2, 2.3 |
|
Writing |
3.1 |
|
Oral Communication |
1.2,1.4, 2.1-2.3, 3.1-3.3 |
|
Numeracy |
1.1, 2.3, 3.3 |
|
Navigate the world of work |
1.1–1.3 |
|
Interact with others |
1.1-1.4, 2.1-2.3, 3.1-3.3 |
|
Get the work done |
1.1, 1.2, 2.1-2.3, 3.1-3.3 |
|
Unit Mapping Information
Code and title current version |
Code and title previous version |
Comments |
Equivalence status |
FNSCUS501 Develop and nurture relationships with clients, other professionals and third party referrers |
FNSCUS501A Develop and nurture relationships with clients, other professionals and third party referrers |
Updated to meet Standards for Training Packages |
Equivalent unit |
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=c7200cc8-0566-4f04-b76f-e89fd6f102fe