Release 

Comments 

Release 1

This version first released with FNS Financial Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Review appropriateness of legal recovery

1.1 Review account history and previous attempts at debt recovery to determine status

1.2 Analyse all documentation to confirm it is accurate and complete

2. Instigate legal process

2.1 Confirm within level of delegated authority the appropriate debt recovery action

2.2 Complete all necessary documentation accurately and in accordance with organisational policy and procedures to commence legal proceedings

2.3 Provide advice as required on estimated timeframes for progress of legal proceedings

2.4 Monitor written and verbal reports from service providers and maintain accurate records to reflect progress of legal action

3. Implement actions arising from legal process

3.1 Record outcomes of legal proceedings in accordance with the decision and relevant legislation

3.2 Refer matters to authorised personnel for further action where appropriate

3.3 Inform all stakeholders fully of outcomes of legal proceedings

Skill 

Performance Criteria 

Description 

Reading

1.1, 1.2, 2.1, 2.4

• Reviews and analyses complex information and documentation containing specialised legal terminology

Writing

2.2, 2.3, 3.1, 3.3

• Accurately documents requirements and clearly details outcomes in language suited to the audience in compliance with organisational requirements

Oral Communication

2.3, 3.2, 3.3

• Considers the context, purpose and audience in interactions and uses clear and direct language to inform others of requirements and outcomes

Numeracy

1.1, 1.2, 2.2, 2.3

• Reviews and evaluates numerical information to determine accuracy and relevance in the preparation of financial documents
• Makes estimate of timeframes

Navigate the world of work

2.1, 2.2, 3.1

• Takes personal responsibility for following explicit and implicit policies, procedures and legislative requirements
• Identifies and acts on issues that contravene relevant policies, procedures and legal requirements
• Seeks advice and clarification for new activities

Interact with others

3.2, 3.3

• Selects and uses appropriate conventions and protocols when communicating to customers and co-workers in a range of work contexts
• Identifies and explores differences in a diverse range of people in the work context and makes adjustments to communication in recognition of these differences

Get the work done

1.1, 2.1, 2.4

• Applies systematic and analytical decision-making processes for complex and non-routine situations
• Takes responsibility for planning, sequencing and prioritising tasks and own workload for efficiency and effective outcomes
• Uses the main features and functions of digital tools to complete work tasks

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

FNSCRD404 Utilise the legal process to recover outstanding debt

FNSCRD404A Utilise the legal process to recover outstanding debt

Updated to meet Standards for Training Packages

Rewritten and clarified performance criteria

Equivalent unit

Release 

Comments 

Release 1

This version first released with FNS Financial Services Training Package Version 1.0.