Modification History
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Release |
Comments |
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Release 1 |
This version first released with the FNS Financial Services Training Package Version 8.0. Supersedes and is equivalent to FNS60620 Advanced Diploma of Banking Services Management. |
Qualification Description
This qualification reflects senior management and service roles with team and business result responsibilities in banking or other deposit taking institutions, customer contact centres or retail financial services environments. At this level individuals are expected to apply specialist skills and knowledge in a range of situations to deal with complex situations and issues. They work across a broad range of technical or management functions with accountability for personal outputs and for team outcomes.
Licensing, legislative, regulatory or certification considerations
Work functions in the occupational areas where this qualification is used may be subject to regulatory requirements. Refer to the relevant regulator for specific guidance on requirements.
Entry Requirements
Nil
Packaging Rules
Total number of units = 14
8 core units plus
6 elective units , of which:
- all 6 may be from the elective units listed below
- up to 2 may be from any currently endorsed Diploma or above training package qualification or accredited course.
Elective units must be relevant to the work environment and the qualification, maintain the overall integrity of the AQF alignment, not duplicate the outcome of another unit chosen for the qualification, and contribute to a valid industry-supported vocational outcome.
Core units
BSBESB404 Market new business ventures
BSBLDR522 Manage people performance
BSBLDR602 Provide leadership across the organisation
BSBOPS505 Manage organisational customer service
BSBSTR601 Manage innovation and continuous improvement
FNSINC411 Conduct work according to professional practices in the financial services industry
FNSSAM611 Monitor performance of financial products and services in meeting client needs
FNSSAM612 Identify and evaluate marketing opportunities in the financial services industry
Elective units
BSBAUD515 Evaluate and review compliance
BSBAUD601 Establish and manage compliance management systems
BSBLDR601 Lead and manage organisational change
BSBLDR812 Develop and cultivate collaborative partnerships and relationships
BSBSTR602 Develop organisational strategies
BSBSUS511 Develop workplace policies and procedures for sustainability
FNSINC513 Identify and apply complex ethical decision making to workplace situations
FNSINC514 Apply ethical frameworks and principles to make and act upon decisions
FNSORG501 Develop and manage a budget
FNSORG602 Develop and manage financial systems
FNSPRM605 Establish or review marketing, client services and supplier relationships
FNSPRM606 Establish or review human resources, administration and information support
FNSRSK611 Develop and implement risk mitigation plan
FNSSAM613 Tailor financial products to meet client needs
FNSSAM614 Establish agreements with intermediaries for product distribution
Qualification Mapping Information
Supersedes and is equivalent to FNS60620 Advanced Diploma of Banking Services Management.
Links
Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=c7200cc8-0566-4f04-b76f-e89fd6f102fe
