Modification History
|
Release |
Comments |
|
Release 3 |
This version released with FNS Financial Services Training Package version 3.0 Release 3 created to update elective unit list |
|
Release 2 |
This version released with FNS Financial Services Training Package version 1.1 Release 2 created to correct typographical error |
|
Release 1 |
This qualification first released with FNS Financial Services Training Package version 1.0 |
Qualification Description
This qualification is designed to reflect team leadership or supervisory job roles in loss adjusting in a range of insurance organisations. Individuals in these roles have autonomy in performing technical operations, apply solutions to a range of often complex problems, and research, analyse and evaluate information from a variety of sources. They apply initiative to plan, coordinate and evaluate their own work and provide guidance to others. Work may include analysing claims information, conducting claims investigations, and managing and monitoring operational performance.
Licensing/Regulatory Information
No licensing or certification requirements apply to this qualification at the time of publication. However, some units will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit. Refer to the FNS Implementation Guide Companion Volume for guidance on requirements.
Entry Requirements
Nil.
Packaging Rules
Total number of units = 12
7 core units plus
5 elective units
The elective units consist of:
- up to 5 may be from the electives below
- up to 2 may be from a Diploma in the Financial Services Training Package, or any currently endorsed training package or accredited course
- 1 may be from an Advanced Diploma in the Financial Services Training Package, or any currently endorsed training package or accredited course.
The elective units chosen must be relevant to the work outcome and meet local industry needs.
Core Units
BSBWHS404 Contribute to WHS hazard identification, risk assessment and risk control
FNSIGN404 Inspect damage and develop scope of work
FNSILA501 Plan and implement loss investigation
FNSILA502 Evaluate collected information
FNSILA503 Report findings and provide guidance to involved parties
FNSILA504 Negotiate and effect settlement
FNSISV405 Analyse insurance claims
Elective Units
Operations
BSBCOM603 Plan and establish compliance management systems
BSBMGT517 Manage operational plan
BSBSUS501 Develop workplace policy and procedures for sustainability
FNSIGN401 Provide technical guidance
FNSIGN402 Inspect quality of work
FNSIGN403 Estimate jobs
FNSIGN406 Inspect property for saleable items and determine their value
FNSILA505 Provide ancillary services
Client relationships
BSBCUS403 Implement customer service standards
BSBCUS501 Manage quality customer service
FNSCUS401 Participate in negotiations
FNSCUS402 Resolve disputes
FNSCUS505 Determine client requirements and expectations
FNSCUS506 Record and implement client instructions
FNSINC401 Apply principles of professional practice to work in the financial services industry
FNSINC503 Identify situations requiring complex ethical decision making
FNSINC504 Apply ethical frameworks and principles to make and act upon decisions
Qualification Mapping Information
|
Code and title current version |
Code and title previous version |
Comments |
Equivalence status |
|
FNS51415 Diploma of Loss Adjusting (Release 3) |
FNS51415 Diploma of Loss Adjusting (Release 2) |
Updates to elective unit list |
Equivalent qualification |
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=c7200cc8-0566-4f04-b76f-e89fd6f102fe
