Modification History
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Release |
Comments |
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Release 6 |
This version first released with the FNS Financial Services Training Package Version 8.0. Native elective units of competency were updated and/or superseded. 3 units removed and 1 unit added to elective unit list. |
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Release 5 |
This version first released with FNS Financial Services Training Package Version 7.0. Title of one unit listed in Group B elective unit group corrected (FNSISV531). |
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Release 4 |
This version released with FNS Financial Services Training Package version 6.2. The following elective unit of competency has been reinstated as directed by the AISC:
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Release 3 |
This version released with FNS Financial Services Training Package version 6.1. The following elective units of competency have been deleted as directed by the AISC:
The above training products were identified as having zero enrolments over a three year period. |
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Release 2 |
This version released with FNS Financial Services Training Package version 6.0. Release created to reflect updated units of competency. |
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Release 1 |
This version released with FNS Financial Services Training Package version 5.0. |
Qualification Description
This qualification reflects a range of job roles with team and management responsibilities in general insurance industry environments. Individuals in these roles have autonomy in performing technical operations and management. They apply solutions to a range of often complex problems, and research, analyse and evaluate information from a variety of sources. They apply initiative to plan, coordinate and evaluate their own work and provide guidance to others. Work may include claims and underwriting management, personal advice, risk management, client relationship management and sales and marketing.
Licensing, legislative, regulatory or certification considerations
Work functions in the occupational areas where this qualification may be used are subject to regulatory requirements. Relevant regulatory authorities should be consulted to confirm those requirements before applying the qualification.
Entry Requirements
Nil
Packaging Rules
Total number of units = 12
3 core units plus
9 elective units , of which:
- at least 7 must be from the elective units listed below
- the remaining units may be from this qualification or any currently endorsed Certificate IV or above training package qualification or accredited course.
Elective units must be relevant to the work environment and the qualification, maintain the overall integrity of the AQF alignment, not duplicate the outcome of another unit chosen for the qualification, and contribute to a valid industry-supported vocational outcome.
Core units
BSBPEF501 Manage personal and professional development
FNSINC411 Conduct work according to professional practices in the financial services industry
FNSINC412 Apply and maintain knowledge of financial products and services
Elective units
ASIC compliance
FNSASICN513 Provide advice in general insurance
Claims management
FNSISV408 Manage handling and settlement of routine insurance claims for retail clients
FNSISV520 Manage non-routine and complex insurance claims
FNSISV521 Settle non-routine and complex insurance claims
FNSISV522 Work with legal teams to resolve non-routine and complex insurance claims
FNSISV525 Evaluate and report on status of insurance claims portfolios
FNSISV527 Implement insurance claim recovery procedures
FNSISV536 Investigate insurance claims
Client relationship management
BSBOPS505 Manage organisational customer service
FNSCUS504 Manage premium customer relationships
FNSCUS511 Develop and maintain professional relationships in financial services industry
FNSCUS512 Monitor clients’ financial requirements
FNSCUS513 Review business performance
FNSCUS515 Determine client financial requirements and expectations
FNSCUS516 Record and implement client instructions
FNSINC513 Identify and apply complex ethical decision making to workplace situations
FNSINC514 Apply ethical frameworks and principles to make and act upon decisions
Leadership
BSBCMM511 Communicate with influence
BSBLDR521 Lead the development of diverse workforces
BSBPMG540 Manage project integration
BSBTWK502 Manage team effectiveness
BSBXCM501 Lead communication in the workplace
Risk management
BSBWHS414 Contribute to WHS risk management
FNSRSK511 Undertake risk identification
FNSRSK512 Assess risks
FNSRSK611 Develop and implement risk mitigation plan
FNSRSK612 Determine and manage risk exposure strategies
Sales and marketing
BSBMKG541 Identify and evaluate marketing opportunities
BSBMKG543 Plan and interpret market research
FNSSAM521 Apply advanced techniques to provide financial products and services
Underwriting management
FNSISV524 Negotiate treaty reinsurance
FNSISV531 Issue insurance contracts covering non-routine and complex situations
FNSISV532 Review operational performance of insurance portfolios
FNSISV535 Determine risk rating for investment and insurance products
General
BSBINS401 Analyse and present research information
BSBSUS511 Develop workplace policies and procedures for sustainability
FNSIAD511 Provide appropriate services, general advice and products to clients
FNSINC511 Conduct financial product research to support product recommendations
FNSISV526 Allocate authorities and guidelines for distribution
Qualification Mapping Information
No equivalent qualification. Supersedes and is not equivalent to FNS51115 Diploma of General Insurance.
Links
Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=c7200cc8-0566-4f04-b76f-e89fd6f102fe
