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Qualification details

FNS50920 - Diploma of Banking Services Management (Release 1)

Summary

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes FNS50915 - Diploma of Banking Services Management 30/Jun/2020

Release Status:
Current
Releases:
ReleaseRelease date
1 1 (this release) 01/Jul/2020


Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssentialSort Table listing Units of Competency by the Essential column
BSBMGT516 - Facilitate continuous improvementFacilitate continuous improvementElective
BSBWOR501 - Manage personal work priorities and professional developmentManage personal work priorities and professional developmentElective
BSBCUS501 - Manage quality customer serviceManage quality customer serviceElective
FNSCRD503 - Promote understanding of the role and effective use of consumer creditPromote understanding of the role and effective use of consumer creditElective
FNSSAM501 - Apply advanced selling techniques to selling of financial products and servicesApply advanced selling techniques to selling of financial products and servicesElective
FNSBNK402 - Align banking products with the needs of small business customersAlign banking products with the needs of small business customersElective
FNSCUS505 - Determine client requirements and expectationsDetermine client requirements and expectationsElective
FNSBNK511 - Manage banking and service strategy for small business customersManage banking and service strategy for small business customersElective
FNSCUS503 - Review business performanceReview business performanceElective
BSBINM401 - Implement workplace information systemImplement workplace information systemCore
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Classifications

SchemeCodeClassification value
ANZSCO Identifier 149914 Financial Institution Branch Manager 
ASCED Qualification/Course Field of Education Identifier 0811 Banking, Finance And Related Fields 
Qualification/Course Level of Education Identifier 421 Diploma 
Taxonomy - Industry Sector N/A Financial Services 
Taxonomy - Occupation N/A Business Banking Manager,Bank Manager 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 149914 Financial Institution Branch Manager 13/Aug/2020 
ASCED Qualification/Course Field of Education Identifier 0811 Banking, Finance And Related Fields 13/Aug/2020 
Qualification/Course Level of Education Identifier 421 Diploma 01/Jul/2020 
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Modification History

Release 

Comments 

Release 1

This version first released with FNS Financial Services Training Package Version 4.0.

Qualification Description

This qualification is designed to reflect a range of the job roles with team and business result responsibilities in banking or other deposit taking institutions' customer contact centres or retail and/or commercial financial services environments. Individuals in these roles have autonomy in performing technical operations, apply solutions to a range of often complex problems, and research, analyse and evaluate information from a variety of sources. They apply initiative to plan, coordinate and evaluate their own work and provide guidance to others.

Licensing/Regulatory Information

Work functions in the occupational areas where this qualification is used may be subject to regulatory requirements. Refer to the relevant regulator for specific guidance on requirements.

Entry Requirements

Nil

Packaging Rules

Total number of units = 12

5 core units  plus

7 elective units  of which:

  • 4 units must be selected from the electives listed below,
  • 3 units may be selected from the remaining listed electives or from a Certificate IV, Diploma or Advanced Diploma in any currently endorsed training package or accredited course

Elective units must be relevant to the work environment and the qualification, maintain the overall integrity of the AQF alignment and contribute to a valid vocational outcome.

Core Units

BSBINM401 Implement workplace information system

BSBMGT502 Manage people performance

BSBSMB420 Evaluate and develop small business operations

FNSCUS501 Develop and nurture relationships with clients, other professionals and third party referrers

FNSINC411 Conduct work according to professional practices in the financial services industry

Elective Units

Customer relationship building

BSBCUS501 Manage quality customer service

FNSCUS502 Monitor client requirements

FNSCUS503 Review business performance

FNSCUS504 Manage premium customer relationships

FNSCUS505 Determine client requirements and expectations

Market analysis

BSBMKG501 Identify and evaluate marketing opportunities

BSBSLS502 Lead and manage a sales team

FNSSAM501 Apply advanced selling techniques to selling of financial products and services

FNSSAM502 Assess market needs

FNSSAM503 Monitor market opportunities

Commercial and retail lending

FNSBNK502 Manage services in a Business Transaction Centre

FNSBNK511 Manage banking and service strategy for small business customers

FNSCRD402 Establish and maintain appropriate security

FNSCRD503 Promote understanding of the role and effective use of consumer credit

General business

BSBINN502 Build and sustain an innovative work environment

BSBMGT516 Facilitate continuous improvement

BSBMGT605 Provide leadership across the organisation

BSBSUS501 Develop workplace policy and procedures for sustainability

BSBWHS308 Participate in WHS hazard identification, risk assessment and risk control processes

BSBWOR501 Manage personal work priorities and professional development

FNSBNK402 Align banking products with the needs of small business customers

FNSBNK503 Provide business advisory services within a financial services context

FNSCUS506 Record and implement client instructions

FNSINC503 Identify situations requiring complex ethical decision making

FNSINC504 Apply ethical frameworks and principles to make and act upon decisions

FNSORG503 Develop a resource plan

FNSRSK612 Determine and manage risk exposure strategies

Qualification Mapping Information

No equivalent qualification. Supersedes and is not equivalent to FNS50915 Diploma of Banking Services Management.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=c7200cc8-0566-4f04-b76f-e89fd6f102fe