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Qualification details

FNS50915 - Diploma of Banking Services Management (Release 4)

Summary

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Supersedes and is equivalent to FNS50910 - Diploma of Banking Services ManagementUpdated to meet Standards for Training Packages. Packaging rules simplified. 24/Mar/2015
Is superseded by FNS50920 - Diploma of Banking Services Management 30/Jun/2020

Release Status:
Current
Releases:
ReleaseRelease date
4 (this release) 13/Feb/2018
(View details for release 3) 14/Jan/2016
(View details for release 2) 22/Apr/2015
(View details for release 1) 25/Mar/2015


Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssentialSort Table listing Units of Competency by the Essential column
BSBMGT516 - Facilitate continuous improvementFacilitate continuous improvementElective
BSBWOR501 - Manage personal work priorities and professional developmentManage personal work priorities and professional developmentElective
BSBCUS501 - Manage quality customer serviceManage quality customer serviceElective
FNSCRD503 - Promote understanding of the role and effective use of consumer creditPromote understanding of the role and effective use of consumer creditElective
FNSSAM501 - Apply advanced selling techniques to selling of financial products and servicesApply advanced selling techniques to selling of financial products and servicesElective
FNSBNK402 - Align banking products with the needs of small business customersAlign banking products with the needs of small business customersElective
FNSCUS505 - Determine client requirements and expectationsDetermine client requirements and expectationsElective
FNSCUS503 - Review business performanceReview business performanceElective
BSBINM401 - Implement workplace information systemImplement workplace information systemCore
FNSCUS504 - Manage premium customer relationshipsManage premium customer relationshipsElective
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Classifications

SchemeCodeClassification value
ANZSCO Identifier 149914 Financial Institution Branch Manager 
ASCED Qualification/Course Field of Education Identifier 0811 Banking, Finance And Related Fields 
Qualification/Course Level of Education Identifier 421 Diploma 
Taxonomy - Industry Sector N/A Financial Services 
Taxonomy - Occupation N/A Business Banking Manager,Bank Manager 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 149914 Financial Institution Branch Manager 30/Jul/2015 
ASCED Qualification/Course Field of Education Identifier 0811 Banking, Finance And Related Fields 30/Jul/2015 
Qualification/Course Level of Education Identifier 421 Diploma 25/Mar/2015 
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Modification History

Release 

Comments 

Release 4

This version released with FNS Financial Services Training Package version 3.0

Release 4 created to update elective unit list

Release 3

This version released with FNS Financial Services Training Package version 2.0

Release 3 created to correct typographical error

Release 2

This version released with FNS Financial Services Training Package version 1.1

Release 2 created to correct typographical error

Release 1

This Qualification first released with FNS Financial Services Training Package version 1.0

Qualification Description

This qualification is designed to reflect a range of the job roles with team and business result responsibilities in banking or other deposit taking institutions' customer contact centres or retail and/or commercial financial services environments. Individuals in these roles have autonomy in performing technical operations, apply solutions to a range of often complex problems, and research, analyse and evaluate information from a variety of sources. They apply initiative to plan, coordinate and evaluate their own work and provide guidance to others.

Licensing/Regulatory Information

No licensing or certification requirements apply to this qualification at the time of publication. However, some units will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit. Refer to the FNS Implementation Guide Companion Volume for guidance on requirements.

Entry Requirements

Nil.

Packaging Rules

Total number of units = 12 

5 core units  plus

7 elective  units

The elective units consist of:

  • up to 7 from Group A, Group B, Group C or Group D
  • maximum of 3 may be from Group B
  • up to 3 may be from a Certificate IV, Diploma or Advanced Diploma in any currently endorsed training package or accredited course.

The elective units chosen must be relevant to the work outcome and meet local industry needs.

Units selected from other Training Packages or accredited courses must not duplicate units selected from or available within FNS Financial Services or BSB Business Services Training Packages.

Core Units  

BSBINM401 Implement workplace information system

BSBMGT502 Manage people performance

BSBSMB405 Monitor and manage small business operations

FNSCUS501 Develop and nurture relationships with clients, other professionals and third party referrers

FNSINC401 Apply principles of professional practice to work in the financial services industry

Elective Units 

Group A 

Customer relationship building 

BSBCUS501 Manage quality customer service

FNSCUS502 Monitor client requirements

FNSCUS503 Review business performance

FNSCUS504 Manage premium customer relationships

FNSCUS505 Determine client requirements and expectations

Group B 

Sales and marketing 

BSBMKG501 Identify and evaluate marketing opportunities

BSBSLS502 Lead and manage a sales team

FNSSAM501 Apply advanced selling techniques to selling of financial products and services

FNSSAM502 Assess market needs

FNSSAM503 Monitor market opportunities

Group C 

Commercial and retail lending 

FNSBNK501 Manage banking and service strategy for small business customers

FNSBNK502 Manage services in a Business Transaction Centre

FNSCRD402 Establish and maintain appropriate security

FNSCRD503 Promote understanding of the role and effective use of consumer credit

Group D 

General business 

BSBINN502 Build and sustain an innovative work environment

BSBMGT516 Facilitate continuous improvement

BSBMGT605 Provide leadership across the organisation

BSBSUS501 Develop workplace policy and procedures for sustainability

BSBWHS303 Participate in WHS hazard identification, risk assessment and risk control

BSBWOR501 Manage personal work priorities and professional development

FNSBNK402 Align banking products with the needs of small business customers

FNSBNK503 Provide business advisory services within a financial services context

FNSCUS506 Record and implement client instructions

FNSINC503 Identify situations requiring complex ethical decision making

FNSINC504 Apply ethical frameworks and principles to make and act upon decisions

FNSORG503 Develop a resource plan

FNSRSK602 Determine and manage risk exposure strategies

Note: Certain elective units may be required to progress to membership of relevant professional organisations. Learners should establish such requirements where they apply in order to make appropriate choices.

Qualification Mapping Information

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

FNS50915 Diploma of Banking Services Management (Release 4)

FNS50915 Diploma of Banking Services Management (Release 3)

Updates to unit elective list

Equivalent qualification

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=c7200cc8-0566-4f04-b76f-e89fd6f102fe