Qualification details

Release 

Comments 

Release 2

This version released with FNS10 Financial Services Training Package version 5.0.
Update imported unit BSBITS401A to BSBITS401B.

Identified prerequisite units in the packaging rules.

Advice relating to ASIC requirements removed from the qualification.

Qualification outcomes remain unchanged.

Release 1

This Qualification first released with FNS10 Financial Services Training Package version 2.0.

BSBOHS404B Contribute to the implementation of strategies to control OHS risk has been removed as not required.

Replace TAADEL404B with updated unit TAEDEL402A Plan, organise and facilitate learning in the workplace.

Packaging rule for this qualification have been changed to 2 core units and 10 electives.

Replaces FNS50710 Diploma of Superannuation.

Employability Skill 

Industry/enterprise requirements for this qualification include: 

Communication

• building trust and a rapport with clients
• conducting research to collect and analyse information and presenting it in report form
• developing communication systems for ensuring compliance with organisation’s policies and procedures
• interpreting client requirements and tailoring products to meet their needs
• managing unresolved disputes, consulting staff and establishing relationships with government information sources
• questioning, clarifying and evaluating information
• using excellent customer service skills and maintaining an ongoing relationship with clients

Teamwork

• monitoring and supporting internal complaints procedures
• seeking feedback from clients on service levels and making referrals to specialists as required
• supervising work practices and distributing research findings to relevant parties for feedback
• supporting staff to implement systems

Problem solving

• analysing and synthesising information and determining levels of risk
• collecting, comparing and contrasting data
• interpreting company policy
• resolving customer complaints
• surveying potential risk exposure
• using dispute resolution techniques
• using online help to solve problems with systems
• using problem solving tools and techniques

Initiative and enterprise

• aligning customer characteristics to the ‘best product’
• continually reviewing and applying emerging industry trends to product and service knowledge
• determining appropriate strategies for implementing clients’ instructions
• generating a range of options for clients to consider
• identifying clients with special needs
• implementing continuous improvement practices
• seeking specialist advice as required

Planning and organising

• developing and maintaining systems, records and reporting procedures
• ensuring the integrity of systems, records and reporting procedures are maintained
• implementing internal monitoring/audit program to ensure ongoing compliance
• undertaking research and developing complex solutions to address clients’ needs

Self-management

• complying with legislation and all statutory requirements
• managing own time and priorities and dealing with contingencies
• planning own work, predicting consequences and identifying improvements
• self-directing application of knowledge
• taking responsibility as required by work role and ensuring all organisational policies and procedures are followed

Learning

• adapting to change in technology and/or work practices
• defining and understanding own work role’s level of responsibility
• developing and maintaining personal competency
• encouraging continuous education and professional development
• facilitating internal training to ensure staff have the knowledge and skills to implement quality and compliance systems
• identifying opportunities for professional development
• knowing and following workplace safety procedures
• maintaining knowledge of legislation, products and services

Technology

• conducting web searches and using corporate templates
• operating computers, using word processing, spreadsheet and database skills to produce workplace documentation
• using business technology to access, organise and monitor information
• using research data devices and telecommunication devices and equipment