Qualification details

EMPLOYABILITY SKILLS QUALIFICATION SUMMARY 

Employability Skill 

Industry /enterprise requirements for this qualification include :

Communication

• accessing professional networks
• developing a rapport with clients
• developing and writing reports to specifications
• liaising, consulting and negotiating solutions with a range of people
• preparing, analysing and executing documents
• questioning, listening and clarifying clients' requirements
• using effective telephone techniques and having the ability to negotiate solutions with clients and colleagues

Teamwork

• contributing to team cohesion
• developing and maintaining professional networks
• making constructive contributions to group decision making processes
• providing feedback, support and encouragement to team members
• receiving feedback on own performance
• referring to other professionals as required

Problem solving

• collecting, comparing and contrasting data
• determining contingency strategies and options
• ensuring audit and security arrangements are in place to protect client's interests
• using analytical, evaluative and deductive reasoning
• using problem solving tools and techniques

Initiative and enterprise

• creatively presenting information and advice to clients
• finding and securing new business relationships
• identifying new and emerging opportunities for the business and developing strategies to capitalise on them
• implementing continuous improvement practices
• setting goals in respect to client follow-ups

Planning and organising

• developing and implementing policies and procedures in respect to trust accounts
• developing and maintaining systems, records and reporting procedures
• processing documents, maintaining files, managing information and scheduling and coordinating competing tasks
• using organisational skills to locate information on statutory and legislative requirements

Self-management

• acting as a role model for others
• asking for and responding to feedback on performance
• managing own time and priorities and dealing with contingencies
• planning own work schedule and monitoring and evaluating own work performance
• presenting a positive organisational image
• taking responsibility as required by work role and ensuring all organisational policies and procedures are followed
• understanding and acting upon compliance requirements
• working ethically and complying with all industry codes of practice and legislative requirements

Learning

• contributing to the learning of others through implementing team building exercises
• developing and maintaining personal competency
• developing and monitoring individual training plans
• encouraging continuous education and professional development
• following workplace safety procedures
• identifying and documenting training needs
• identifying opportunities for professional development
• improving professional practice of oneself and others
• maintaining currency of knowledge of legislation and industry codes of practice
• setting career goals

Technology

• operating computers and using word processing, spreadsheet and database skills to produce workplace documentation
• reviewing and evaluating financial and IT systems for compliance with trust account requirements
• using business technology to access, organise and monitor information
• using custom made software to track clients and other persons
• using research data devices and telecommunication devices and equipment