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Qualification details

FNS42020 - Certificate IV in Banking Services (Release 1)

Summary

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes FNS42015 - Certificate IV in Banking Services 30/Jun/2020

Release Status:
Current
Releases:
ReleaseRelease date
1 1 (this release) 01/Jul/2020


Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssentialSort Table listing Units of Competency by the Essential column
BSBSMB407 - Manage a small teamManage a small teamElective
FNSBNK403 - Provide services in a Business Transaction CentreProvide services in a Business Transaction CentreElective
BSBWOR501 - Manage personal work priorities and professional developmentManage personal work priorities and professional developmentElective
FNSBNK401 - Coordinate a small business customer portfolioCoordinate a small business customer portfolioElective
FNSFLT501 - Assist customers to budget and manage own financesAssist customers to budget and manage own financesElective
BSBCUE407 - Administer customer engagement technologyAdminister customer engagement technologyElective
FNSCRD503 - Promote understanding of the role and effective use of consumer creditPromote understanding of the role and effective use of consumer creditElective
BSBCUS403 - Implement customer service standardsImplement customer service standardsCore
BSBCUE301 - Use multiple information systemsUse multiple information systemsElective
FNSFMB402 - Identify client needs for broking servicesIdentify client needs for broking servicesElective
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Classifications

SchemeCodeClassification value
ANZSCO Identifier 552111 Bank Worker 
ASCED Qualification/Course Field of Education Identifier 0811 Banking, Finance And Related Fields 
Qualification/Course Level of Education Identifier 511 Certificate IV 
Taxonomy - Industry Sector N/A Banking,Financial Services 
Taxonomy - Occupation N/A Bank Senior Officer,Lending Officer,Mobile Banking Consultant 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 552111 Bank Worker 13/Aug/2020 
ASCED Qualification/Course Field of Education Identifier 0811 Banking, Finance And Related Fields 13/Aug/2020 
Qualification/Course Level of Education Identifier 511 Certificate IV 01/Jul/2020 
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Modification History

Release 

Comments 

Release 1

This version first released with FNS Financial Services Training Package Version 4.0.

Qualification Description

This qualification is designed to reflect job roles requiring specialist understanding of financial products and services working in banking, customer contact centre or retail financial services environments. Individuals in these roles apply specialist knowledge and skills to work autonomously and exercise judgement in completing routine and non-routine activities. The qualification allows for specialisation in sales and marketing, lending and mobile banking.

Licensing/Regulatory Information

Work functions in the occupational areas where this qualification is used may be subject to regulatory requirements. Refer to the relevant regulator for specific guidance on requirements

Entry Requirements

Nil

Packaging Rules

Total number of units = 12

5 core units  plus

7 elective units  of which:

  • 3 units must be selected from one of the following elective groups:
  • Group A Customer services, or
  • Group B Lending, or
  • Group C Mobile banking.
  • Of the remaining electives, 2 must be selected from the remaining elective units and up to 2 may be selected from a Certificate III, Certificate IV or Diploma in any currently endorsed training package or accredited course.

Elective units must be relevant to the work environment and the qualification, maintain the overall integrity of the AQF alignment and contribute to a valid vocational outcome.

Core Units

BSBCUS403 Implement customer service standards

FNSINC411 Conduct work according to professional practices in the financial services industry

FNSINC402 Develop and maintain in-depth knowledge of products and services used by an organisation or sector

FNSINC503 Identify situations requiring complex ethical decision making

FNSRSK411 Apply risk management strategies to own work

Elective Units

Group A - Customer services

FNSSAM401 Sell financial products and services

FNSSAM402 Implement a sales plan

FNSSAM403 Prospect for new clients

Group B - Lending

FNSCRD401 Assess credit applications

FNSCRD402 Establish and maintain appropriate security

FNSCRD503 Promote understanding of the role and effective use of consumer credit

Group C - Mobile Banking

FNSBNK414 Promote mobile banking services

FNSBNK415 Provide mobile banking sales and service

FNSBNK416 Manage mobile lending services

Group D - General

BSBCUE301 Use multiple information systems

BSBCUE407 Administer customer engagement technology

BSBCUS301 Deliver and monitor a service to customers

BSBCUS401 Coordinate implementation of customer service strategies

BSBMGT405 Provide personal leadership

BSBSMB407 Manage a small team

BSBWOR501 Manage personal work priorities and professional development

FNSBNK401 Coordinate a small business customer portfolio

FNSBNK403 Provide services in a Business Transaction Centre

FNSCUS402 Resolve disputes

FNSFLT501 Assist customers to budget and manage own finances

FNSFMB402 Identify client needs for broking services

FNSFMB403 Present broking options to client

FNSINC504 Apply ethical frameworks and principles to make and act upon decisions

FNSMCA402 Initiate legal recovery of debts

Qualification Mapping Information

No equivalent qualification. Supersedes and is not equivalent to FNS42015 Certificate IV in Banking Services.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=c7200cc8-0566-4f04-b76f-e89fd6f102fe