Qualification details

FNS42015 - Certificate IV in Banking Services (Release 2)

Summary

Releases:
ReleaseStatusRelease date
2 (this release)Current 22/Apr/2015
(View details for release 1) Replaced25/Mar/2015

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes FNS41011 - Certificate IV in Banking ServicesUpdated to meet Standards for Training Packages. Two qualifications merged to replace: FNS41011 Certificate IV in Banking Services FNS41211 Certificate IV in Mobile Banking All units of competency retained and organised in groups (sales and marketing, lending, mobile banking and general) to provide advice on the selection of electives 24/Mar/2015
Supersedes FNS41211 - Certificate IV in Mobile BankingUpdated to meet Standards for Training Packages. Two qualifications merged to replace: FNS41011 Certificate IV in Banking Services FNS41211 Certificate IV in Mobile Banking All units of competency retained and organised in groups (sales and marketing, lending, mobile banking and general) to provide advice on the selection of electives 24/Mar/2015


Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssential
BSBCUE301 - Use multiple information systemsUse multiple information systems Elective
BSBCUE407 - Administer customer engagement technologyAdminister customer engagement technology Elective
BSBCUS301 - Deliver and monitor a service to customersDeliver and monitor a service to customers Elective
BSBCUS401 - Coordinate implementation of customer service strategiesCoordinate implementation of customer service strategies Elective
BSBCUS403 - Implement customer service standardsImplement customer service standards Core
BSBMGT405 - Provide personal leadershipProvide personal leadership Elective
BSBSMB407 - Manage a small teamManage a small team Elective
BSBWHS201 - Contribute to health and safety of self and othersContribute to health and safety of self and others Core
BSBWOR204 - Use business technologyUse business technology Core
BSBWOR501 - Manage personal work priorities and professional developmentManage personal work priorities and professional development Elective
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Classifications

SchemeCodeClassification value
ANZSCO Identifier 552211 Credit and Loans Officer (Aus) / Finance Clerk (NZ)  
ASCED Qualification/Course Field of Education Identifier 0811 Banking, Finance And Related Fields 
Qualification/Course Level of Education Identifier 511 Certificate IV 
Taxonomy - Industry Sector N/A Banking,Financial Services 
Taxonomy - Occupation N/A Mobile Banking Consultant,Lending Officer,Bank Senior Officer 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 552211 Credit and Loans Officer (Aus) / Finance Clerk (NZ)  30/Jul/2015 
ASCED Qualification/Course Field of Education Identifier 0811 Banking, Finance And Related Fields 30/Jul/2015 
Qualification/Course Level of Education Identifier 511 Certificate IV 25/Mar/2015 
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Modification History

Release 

Comments 

Release 2

This version released with FNS Financial Services Training Package version 1.1

Release 2 created to correct typographical error

Release 1

This qualification first released with FNS Financial Services Training Package version 1.0

Qualification Description

This qualification is designed to reflect job roles requiring specialist understanding of financial products and services working in banking, customer contact centre or retail financial services environments. Individuals in these roles apply specialist knowledge and skills to work autonomously and exercise judgement in completing routine and non-routine activities. The qualification allows for specialisation in sales and marketing, lending and mobile banking.

Licensing/Regulatory Information

Work functions in the occupational areas where this qualification may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.

Entry Requirements

Nil.

Packaging Rules

Total number of units = 12 

5 core units  plus

7 elective  units

The elective units consist of:

  • 3 units from one of the following groups:
  • Group A Sales and marketing, or
  • Group B Lending, or
  • Group C Mobile banking.

Of the remaining 4 units:

  • 4 may be from Group A, Group B, Group C or Group D
  • 2 may be from a Certificate III, Certificate IV or Diploma in any currently endorsed training package or accredited course.

The elective units chosen must be relevant to the work outcome and meet local industry needs.

Core Units  

BSBCUS403 Implement customer service standards

BSBWHS201 Contribute to health and safety of self and others

BSBWOR204 Use business technology

FNSINC401 Apply principles of professional practice to work in the financial services industry

FNSINC402 Develop and maintain in-depth knowledge of products and services used by an organisation or sector

Elective Units 

Group A - Sales and marketing 

FNSSAM401 Sell financial products and services

FNSSAM402 Implement a sales plan

FNSSAM403 Prospect for new clients

Group B - Lending 

FNSCRD401 Assess credit applications

FNSCRD402 Establish and maintain appropriate security

FNSCRD503 Promote understanding of the role and effective use of consumer credit

Group C - Mobile Banking 

FNSBNK404 Promote mobile banking services

FNSBNK405 Provide mobile banking sales and service

FNSBNK406 Manage customer visits

Group D - General 

BSBCUE301 Use multiple information systems

BSBCUE407 Administer customer engagement technology

BSBCUS301 Deliver and monitor a service to customers

BSBCUS401 Coordinate implementation of customer service strategies

BSBMGT405 Provide personal leadership

BSBSMB407 Manage a small team

BSBWOR501 Manage personal work priorities and professional development

FNSASIC301 Establish client relationship and analyse needs

FNSASIC302 Develop, present and negotiate client solutions

FNSBNK401 Coordinate a small business customer portfolio

FNSBNK403 Provide services in a Business Transaction Centre

FNSCUS402 Resolve disputes

FNSFLT501 Assist customers to budget and manage own finances

FNSFMB402 Identify client needs for broking services

FNSFMB403 Present broking options to client

FNSMCA402 Initiate legal recovery of debts

Qualification Mapping Information

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

FNS42015 Certificate IV in Banking Services

FNS41011 Certificate IV in Banking Services

FNS41211 Certificate IV in Mobile Banking

Updated to meet Standards for Training Packages.

Two qualifications merged to replace:

FNS41011 Certificate IV in Banking Services

FNS41211 Certificate IV in Mobile Banking

All units of competency retained and organised in groups (sales and marketing, lending, mobile banking and general) to provide advice on the selection of electives

No equivalent qualification

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=c7200cc8-0566-4f04-b76f-e89fd6f102fe

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