Modification History
Release |
Comments |
Release 1 |
This version first released with BSB Business Services Training Package Version 7.0. |
Application
This unit describes the skills and knowledge required to lead teams and individuals by modelling high standards of conduct to reflect the organisation’s standards and values.
The unit applies to individuals who are making the transition from being a team member to taking responsibility for the work and performance of others and providing the first level of leadership within the organisation. These leaders have a strong influence on the work culture, values and ethics of the teams they supervise.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Unit Sector
Social Competence – Leadership
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
Elements describe the essential outcomes. |
Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Prepare to demonstrate leadership |
1.1 Identify organisation’s requirements for management performance 1.2 Identify qualities required for positive management performance according to organisational policies and procedures 1.3 Develop and implement performance plans for individual and team according to organisation’s business objectives 1.4 Establish key performance indicators according to organisation’s business objectives |
2. Align behaviour with organisational values |
2.1 Locate and assess organisation’s standards and values for conducting business 2.2 Identify how own performance will contribute to upholding organisational values 2.3 Identify issues to be resolved according to organisational values 2.4 Gather and organise information relevant to the issues under consideration |
3. Model leadership behaviour |
3.1 Facilitate individual’s and team’s active participation in team decision-making processes 3.2 Examine options and assess associated risks to determine preferred course of action 3.3 Develop plan to implement decisions agreed by relevant individuals and teams 3.4 Use feedback processes to monitor the implementation and impact of decisions |
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
SKILL |
DESCRIPTION |
Reading |
|
Writing |
|
Oral Communication |
|
Numeracy |
|
Enterprise and initiative |
|
Teamwork |
|
Planning and organising |
|
Unit Mapping Information
Supersedes and is equivalent to BSBMGT401 Show leadership in the workplace.
Supersedes but is not equivalent to BSBMGT405 Provide personal leadership.
Links
Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10
Modification History
Release |
Comments |
Release 2 |
This version first released with FNS Financial Services Training Package Version 8.0. Native elective units of competency were updated and/or superseded. 6 units added to elective unit list. |
Release 1 |
This version first released with FNS Financial Services Training Package Version 4.0. |
Qualification Description
This qualification is designed to provide a flexible general purpose pathway in the financial services industry. It is intended for individuals with job roles that involve working across a range of duties in the financial services sector where a specialist qualification is not the most suitable qualification. Individuals in these roles apply theoretical and technical knowledge and skills to work autonomously and exercise judgement in completing routine and non-routine activities.
Licensing/Regulatory Information
Work functions in the occupational areas where this qualification is used may be subject to regulatory requirements. Refer to the relevant regulator for specific guidance on requirements.
Entry Requirements
Nil
Packaging Rules
Total number of units = 13
1 core unit plus
12 elective units , of which:
- at least 8 must be from Group A General financial services and/or Group B mortgage lending
- the remaining units may be from any elective group, or from any currently endorsed Certificate III or above training package qualification or accredited course.
Elective units must be relevant to the work environment and the qualification, maintain the overall integrity of the AQF alignment, not duplicate the outcome of another unit chosen for the qualification, and contribute to a valid industry-supported vocational outcome.
Core unit
FNSINC411 Conduct work according to professional practices in the financial services industry
Elective units
Group A – General financial services
FNSACC405 Maintain inventory records
FNSACC412 Prepare operational budgets
FNSACC413 Make decisions in a legal context
FNSASIC311 Establish client relationship and analyse needs
FNSASIC312 Provide personal advice on non-relevant financial products
FNSASIC314 Provide Tier 2 general advice in general insurance
FNSASIC315 Provide Tier 2 personal advice in general insurance
FNSBNK411 Coordinate small business customer portfolios
FNSBNK412 Align banking products with the needs of small business customers
FNSBNK413 Provide services in a Business Transaction Centre
FNSBNK414 Promote mobile banking services
FNSBNK415 Provide mobile banking sales and services
FNSBNK416 Manage mobile lending services
FNSCUS403 Deliver a professional service to customers
FNSCUS411 Participate in negotiations
FNSCUS412 Resolve disputes
FNSFLT411 Determine financial requirements of small businesses
FNSFMK402 Develop and maintain knowledge of financial markets products
FNSFMK403 Interpret financial markets information
FNSFMK411 Perform reconciliations
FNSFMK515 Comply with financial services regulation and industry codes of practice
FNSINC412 Apply and maintain knowledge of financial products and services
FNSINC511 Conduct financial product research to support product recommendations
FNSINC513 Identify and apply complex ethical decision making to workplace situations
FNSINC514 Apply ethical frameworks and principles to make and act upon decisions
FNSMCA413 Identify and manage individuals experiencing hardship
FNSORG411 Conduct individual work within a compliance framework
FNSPIM410 Collect, assess and use information
FNSRSK411 Apply risk management strategies to own work
FNSSAM413 Identify and provide initial information to potential new clients
FNSSAM421 Provide information on financial products and services to clients
FNSSAM422 Implement promotional strategies for financial products and services
FNSSUP419 Provide retirement income stream information to superannuation clients
FNSSUP420 Establish and administer retirement income streams
FNSSUP431 Terminate retirement income streams
FNSSUP432 Determine impact of social security entitlements on retirement income
FNSSUP423 Provide knowledge of retirement planning issues when dealing with superannuation clients
FNSSUP434 Develop and provide knowledge of aged care to superannuation clients
FNSTPB412 Establish and maintain payroll systems
Group B – Mortgage lending
FNSCRD401 Assess credit applications
FNSCRD404 Utilise the legal process to recover outstanding debt
FNSCRD412 Establish and maintain appropriate security options for credit facilities
FNSCRD413 Manage and recover bad and doubtful debts
FNSCRD415 Manage overdue customer accounts
FNSCRD513 Promote client understanding of the role and effective use of consumer credit
Group C – General
BSBAUD412 Work within compliance frameworks
BSBCMM411 Make presentations
BSBFIN501 Manage budgets and financial plans
BSBINS401 Analyse and present research information
BSBINS402 Coordinate workplace information systems
BSBINS409 Maintain and monitor digital information and records
BSBLDR413 Lead effective workplace relationships
BSBLDR411 Demonstrate leadership in the workplace
BSBOPS403 Apply business risk management processes
BSBOPS404 Implement customer service strategies
BSBOPS405 Organise business meetings
BSBPEF402 Develop personal work priorities
BSBPMG426 Apply project risk management techniques
BSBSTR402 Implement continuous improvement
BSBTEC402 Design and produce complex spreadsheets
BSBTWK401 Build and maintain business relationships
BSBLDR414 Lead team effectiveness
BSBWHS414 Contribute to WHS risk management
Qualification Mapping Information
No equivalent qualification. Supersedes and is not equivalent to FNS41815 Certificate IV in Financial Services.
Links
Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=c7200cc8-0566-4f04-b76f-e89fd6f102fe