Qualification details

FNS41820 - Certificate IV in Financial Services (Release 1)


Usage recommendation:
Supersedes FNS41815 - Certificate IV in Financial Services 30/Jun/2020

Release Status:
ReleaseRelease date
1 1 (this release) 01/Jul/2020

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnUsage RecommendationSort Table listing Units of Competency by the Usage Recommendation columnEssentialSort Table listing Units of Competency by the Essential column
BSBADM405 - Organise meetingsOrganise meetingsSupersededElective
BSBCMM401 - Make a presentationMake a presentationSupersededElective
BSBCOM401 - Organise and monitor the operation of compliance management systemOrganise and monitor the operation of compliance management systemSupersededElective
BSBCOM402 - Implement processes for the management of a breach in compliance requirementsImplement processes for the management of a breach in compliance requirementsSupersededElective
BSBCOM405 - Promote compliance with legislationPromote compliance with legislationSupersededElective
BSBCUE405 - Survey stakeholders to gather and record informationSurvey stakeholders to gather and record informationSupersededElective
BSBCUS401 - Coordinate implementation of customer service strategiesCoordinate implementation of customer service strategiesSupersededElective
BSBCUS403 - Implement customer service standardsImplement customer service standardsSupersededElective
BSBGOV403 - Analyse financial reports and budgetsAnalyse financial reports and budgetsSupersededElective
BSBINM401 - Implement workplace information systemImplement workplace information systemSupersededElective
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SchemeCodeClassification value
ANZSCO Identifier 552000 Financial And Insurance Clerks 
ASCED Qualification/Course Field of Education Identifier 0811 Banking, Finance And Related Fields 
Qualification/Course Level of Education Identifier 511 Certificate IV 
Taxonomy - Industry Sector N/A Accounting and Bookkeeping,Customer Service,Financial Services,Insurance 
Taxonomy - Occupation N/A Bank Senior Officer,Finance Sector Supervisor,Customer Service Officer (Financial Services),Senior Accounts Officer 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 552000 Financial And Insurance Clerks 13/Aug/2020 
ASCED Qualification/Course Field of Education Identifier 0811 Banking, Finance And Related Fields 13/Aug/2020 
Qualification/Course Level of Education Identifier 511 Certificate IV 01/Jul/2020 
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Modification History



Release 1

This version first released with FNS Financial Services Training Package Version 4.0.

Qualification Description

This qualification is designed to provide a flexible general purpose pathway in the financial services industry. It is intended for individuals with job roles that involve working across a range of duties in the financial services sector where a specialist qualification is not the most suitable qualification. Individuals in these roles apply theoretical and technical knowledge and skills to work autonomously and exercise judgement in completing routine and non-routine activities.

Licensing/Regulatory Information

Work functions in the occupational areas where this qualification is used may be subject to regulatory requirements. Refer to the relevant regulator for specific guidance on requirements.

Entry Requirements


Packaging Rules

Total number of units = 13

1 core units  plus

12 elective units  of which:

  • 8 units must be selected from the electives listed below and 6 of these units must have the FNS code
  • 4 units may be selected from the remaining listed electives or from a Certificate III, Certificate IV or Diploma qualification in any currently endorsed training package or accredited course.

Elective units must be relevant to the work environment and the qualification, maintain the overall integrity of the AQF alignment and contribute to a valid vocational outcome.

Core Units

FNSINC411 Conduct work according to professional practices in the financial services industry

Elective Units

General financial service units

FNSACC405 Maintain inventory records

FNSACC412 Prepare operational budgets

FNSACC413 Make decisions in a legal context

FNSBNK401 Coordinate a small business customer portfolio

FNSBNK402 Align banking products with the needs of small business customers

FNSBNK403 Provide services in a Business Transaction Centre

FNSBNK414 Promote mobile banking services

FNSBNK415 Provide mobile banking sales and service

FNSBNK416 Manage mobile lending services

FNSCUS401 Participate in negotiations

FNSCUS402 Resolve disputes

FNSFLT401 Be MoneySmart through a career in small business

FNSFMK411 Perform reconciliations

FNSFMK402 Develop and maintain knowledge of financial markets products

FNSFMK403 Interpret financial markets information

FNSFMK515 Comply with financial services regulation and industry codes of practice

FNSINC402 Develop and maintain in-depth knowledge of products and services used by an organisation or sector

FNSINC501 Conduct product research to support recommendations

FNSINC503 Identify situations requiring complex ethical decision making

FNSINC504 Apply ethical frameworks and principles to make and act upon decisions

FNSORG411 Conduct individual work within a compliance framework

FNSPIM410 Collect, assess and use information

FNSRSK411 Apply risk management strategies to own work

FNSSAM401 Sell financial products and services

FNSSAM402 Implement a sales plan

FNSSAM403 Prospect for new clients

FNSSUP409 Provide specialist retirement income stream information to clients

FNSSUP410 Establish and administer retirement income streams

FNSSUP411 Terminate retirement income streams

FNSSUP412 Determine impact of social security entitlements on retirement income

FNSSUP413 Apply knowledge of retirement planning issues when dealing with clients

FNSSUP414 Develop and apply knowledge of aged care

FNSTPB402 Establish and maintain payroll systems

Mortgage lending

FNSCRD401 Assess credit applications

FNSCRD402 Establish and maintain appropriate security

FNSCRD403 Manage and recover bad and doubtful debts

FNSCRD404 Utilise the legal process to recover outstanding debt

FNSCRD405 Manage overdue customer accounts

FNSCRD503 Promote understanding of the role and effective use of consumer credit

Generic units

BSBADM405 Organise meetings

BSBCMM401 Make a presentation

BSBCOM401 Organise and monitor the operation of compliance management system

BSBCOM402 Implement processes for the management of a breach in compliance requirements

BSBCOM405 Promote compliance with legislation

BSBCUE405 Survey stakeholders to gather and record information

BSBCUS401 Coordinate implementation of customer service strategies

BSBCUS403 Implement customer service standards

BSBGOV403 Analyse financial reports and budgets

BSBINM401 Implement workplace information system

BSBITU402 Develop and use complex spreadsheets

BSBLDR402 Lead effective workplace relationships

BSBLDR403 Lead team effectiveness

BSBLEG413 Identify and apply the legal framework

BSBLEG415 Apply the principles of contract law

BSBMGT401 Show leadership in the workplace

BSBMGT403 Implement continuous improvement

BSBPMG411 Apply project quality management techniques

BSBPMG412 Apply project cost management techniques

BSBPMG415 Apply project risk management techniques

BSBREL402 Build client relationships and business networks

BSBRES411 Analyse and present research information

BSBRKG404 Monitor and maintain records in an online environment

BSBRSK401 Identify risk and apply risk management processes

BSBSMB407 Manage a small team

BSBWHS414 Contribute to WHS risk management 

BSBWOR404 Develop work priorities

TAEDEL402 Plan, organise and facilitate learning in the workplace

TAEDEL404 Mentor in the workplace

Qualification Mapping Information

No equivalent qualification. Supersedes and is not equivalent to FNS41815 Certificate IV in Financial Services.


Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=c7200cc8-0566-4f04-b76f-e89fd6f102fe