Qualification details

FNS41811 - Certificate IV in Financial Services (Release 3)


Usage recommendation:
Is superseded by and equivalent to FNS41815 - Certificate IV in Financial ServicesUpdated to meet Standards for Training Packages. 24/Mar/2015

ReleaseRelease date
3 (this release) 18/Jul/2013
(View details for release 2) 07/Mar/2012
(View details for release 1) 16/Jan/2012

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssentialSort Table listing Units of Competency by the Essential column
BSBWOR203B - Work effectively with othersWork effectively with othersElective
FNSCRD404A - Utilise the legal process to recover outstanding debtUtilise the legal process to recover outstanding debtN/A
BSBWOR204A - Use business technologyUse business technologyN/A
BSBCCO405A - Survey stakeholders to gather and record informationSurvey stakeholders to gather and record informationElective
BSBMGT401A - Show leadership in the workplaceShow leadership in the workplaceN/A
FNSSAM401A - Sell financial products and servicesSell financial products and servicesN/A
FNSCUS402A - Resolve disputesResolve disputesN/A
FNSFMK401A - Reconcile financial transactionsReconcile financial transactionsN/A
FNSBNK403A - Provide services in a Business Transaction CentreProvide services in a Business Transaction CentreN/A
BSBMGT405A - Provide personal leadershipProvide personal leadershipN/A
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SchemeCodeClassification value
ANZSCO Identifier 552000 Financial And Insurance Clerks 
ASCO (occupation type) Identifier 59 Other Advanced Clerical And Service Workers 
ASCED Qualification/Course Field of Education Identifier 0811 Banking, Finance And Related Fields 
Qualification/Course Level of Education Identifier 511 Certificate IV 
Taxonomy - Industry Sector N/A Financial Services,Insurance,Accounting and Bookkeeping,Customer Service 
Taxonomy - Occupation N/A Finance Sector Supervisor,Senior Accounts Officer,Bank Senior Officer,Customer Service Officer (Financial Services) 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 552000 Financial And Insurance Clerks 02/Oct/2012 
ASCO (occupation type) Identifier 59 Other Advanced Clerical And Service Workers 02/Oct/2012 
ASCED Qualification/Course Field of Education Identifier 0811 Banking, Finance And Related Fields 02/Oct/2012 
Qualification/Course Level of Education Identifier 511 Certificate IV 16/Jan/2012 
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Modification History



Release 3

This version released with FNS10 Financial Services Training Package version 5.0.

Include financial literacy unit into electives:
FNSFLT401A Be MoneySmart through a career in Small Business

Update imported units:
BSBCCO402A Gather, collate and record information replaced by equivalent unit BSBCCO405A Survey stakeholders to gather and record information;

Reference to ASIC requirements removed from the qualification.

Qualification outcomes remain unchanged.

Release 2

This version released with FNS10 Financial Services Training Package version 3.0.

FNSACC403A updated to current FNSACC403B.

Release 1

This Qualification first released with FNS10 Financial Services Training Package version 2.0.


This qualification is intended to provide a flexible general purpose pathway in the financial services industry. It is intended to meet the training needs of employees with roles that involve working across a range of duties in the financial services sector where a specialist qualification is not the most suitable qualification to meet their training needs.

The job roles that this qualification is likely to address are:

  • Generalist financial services roles where a varied skill base is required
  • Retail financial services officer in a small branch or organisation where the role is varied
  • Retail or wholesale financial services administration staff (where a financial services qualification is better suited to address industry and compliance knowledge/skill training outcomes to support employee in the role).
  • Leading/supervising a team
  • Performing duties of a first line supervisor

Pathways Information

Pathways from the qualification 

This qualification would provide a pathway into any Diploma level qualification in the Financial Services training package, based upon the electives chosen.

Licensing/Regulatory Information

Work functions in the occupational areas where this qualification may be used are subject to regulatory requirements. You should refer to the IBSA website (www.ibsa.org.au) or the relevant regulator for specific guidance on requirements.

Entry Requirements

Not applicable.

Employability Skills Summary

The following table contains a summary of the employability skills required by industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill 

Industry/enterprise requirements for this qualification include: 


  • accessing professional networks
  • developing and writing reports to specifications
  • preparing and presenting routine and complex correspondence in appropriate electronic formats
  • questioning, listening and clarifying client's requirements
  • using effective telephone techniques and having the ability to negotiate resolutions with clients and colleagues


  • coordinating professional development activities and seeking peer reviews
  • developing a rapport with clients when identifying their needs, objectives and financial situation
  • receiving feedback on performance
  • referring matters to a nominated person as required
  • seeking feedback on research findings

Problem solving

  • checking the accuracy of calculations
  • collecting, comparing and contrasting data in order to create reports
  • conducting trend and risk analyses including product modelling
  • identifying and resolving inconsistencies in data

Initiative and enterprise

  • applying referral skills
  • continually reviewing and applying emerging industry trends to product and service knowledge
  • developing administrative processes to implement financial plans
  • researching alternative options for clients' needs

Planning and organising

  • developing and maintaining systems, records and reporting procedures
  • processing workplace documentation and maintaining files; managing information; scheduling and coordinating competing tasks
  • undertaking research and developing solutions such as financial plans


  • acting as a role model for others
  • planning own work schedule and monitoring and evaluating own work performance
  • taking to management, concerns with own level of responsibility
  • understanding own work role and working within it
  • working ethically and complying with all industry codes of practice and legislative requirements


  • applying learning to develop improved practices
  • developing and maintaining professional competency
  • following workplace safety procedures
  • identifying opportunities for professional development
  • seeking expert advice as required using
  • online help for self-learning purposes


  • conducting web searches and using corporate templates
  • operating computers and using word processing, spreadsheet and database skills to produce workplace documentation
  • using business technology to access, organise and monitor information
  • using research data devices and telecommunication devices and equipment

Packaging Rules

13 units  must be achieved:

1 core units 

plus 12 elective units. 

8 elective units  must be selected from the elective units listed below or from a Certificate IV qualification in this Training Package, a minimum of 6 of these units  must be FNS coded units regardless of where they are chosen from.

The remaining 4 elective units  may be selected from the electives units listed below, any endorsed Training Package or accredited course at Certificate IV or Diploma level. 2  of these elective units  may be chosen at Certificate III level.

Where generic imported units are chosen, they must reflect the level of the qualification being taken and the occupational intent of the learner.

Note: Where the packaging of this qualification meets the rules of a specialist qualification at this level, then the specialist qualification and not the generic qualification must be awarded. 

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Core units of competency: 

  • FNSINC401A Apply principles of professional practice to work in the financial services industry

Elective units of competency: 

Entry level skill units

  • BSBOHS201A Participate in OHS processes
  • BSBWOR203B Work effectively with others
  • BSBWOR204A Use business technology

ASIC units

  • FNSASIC301C Establish client relationship and analyse needs
  • FNSASIC302C Develop, present and negotiate client solutions

General financial service units

  • FNSACC402A Prepare operational budgets
  • FNSACC403B Make decisions in a legal context
  • FNSACC405A Maintain inventory records
  • FNSBKG405A Establish and maintain a payroll system
  • FNSBNK401A Coordinate a small business customer portfolio
  • FNSBNK402A Align banking products with the needs of small business customers
  • FNSBNK403A Provide services in a Business Transaction Centre
  • FNSBNK404A Promote mobile banking services
  • FNSBNK405A Provide mobile banking sales and service
  • FNSBNK406A Manage customer visits
  • FNSCUS401A Participate in negotiations
  • FNSCUS402A Resolve disputes
  • FNSFLT401A Be MoneySmart through a career in Small Business
  • FNSFMK401A Reconcile financial transactions
  • FNSFMK402A Develop and maintain knowledge of financial markets products
  • FNSFMK403A Interpret financial markets information
  • FNSFMK505A Comply with financial services legislation and industry codes of practice
  • FNSINC402A Develop and maintain in-depth knowledge of products and services used by an organisation or sector
  • FNSORG401A Conduct individual work within a compliance framework
  • FNSINC501A Conduct product research to support recommendations
  • FNSPIM410A Collect, assess and use information
  • FNSRSK401A Implement risk management strategies
  • FNSSAM401A Sell financial products and services
  • FNSSAM402A Implement a sales plan
  • FNSSAM403A Prospect for new clients

Mortgage lending

  • FNSCRD401A Assess credit applications
  • FNSCRD402A Establish and maintain appropriate securitisation
  • FNSCRD403A Manage and recover bad and doubtful debts
  • FNSCRD404A Utilise the legal process to recover outstanding debt
  • FNSCRD405A Manage overdue customer accounts
  • FNSCRD503A Promote understanding of the role and effective use of consumer credit

Generic units

  • BSBADM405B Organise meetings
  • BSBCCO405A Survey stakeholders to gather and record information
  • BSBCMM401A Make a presentation
  • BSBCOM401B Organise and monitor the operation of compliance management system
  • BSBCOM402B Implement processes for the management of a breach in compliance requirements
  • BSBCOM405A Promote compliance with legislation
  • BSBCUS401B Coordinate implementation of customer service strategies
  • BSBCUS402B Address customer needs
  • BSBCUS403B Implement customer service standards
  • BSBINM401A Implement workplace information system
  • BSBITS401B Maintain business technology
  • BSBITU402A Develop and use complex spreadsheets
  • BSBLEG413A Identify and apply the legal framework
  • BSBLEG415A Apply the principles of contract law
  • BSBMGT401A Show leadership in the workplace
  • BSBMGT403A Implement continuous improvement
  • BSBMGT405A Provide personal leadership
  • BSBOHS403B Identify hazards and assess OHS risks
  • BSBOHS404B Contribute to the implementation of strategies to control OHS risk
  • BSBPMG403A Apply cost management techniques
  • BSBPMG404A Apply quality management techniques
  • BSBPMG407A Apply risk management techniques
  • BSBREL402A Build client relationships and business networks
  • BSBRES401A Analyse and present research information
  • BSBRKG404A Monitor and maintain records in an online environment
  • BSBRSK401A Identify risk and apply risk management processes
  • BSBSMB407A Manage a small team
  • BSBWOR401A Establish effective workplace relationships
  • BSBWOR402A Promote team effectiveness
  • BSBWOR404B Develop work priorities
  • TAEDEL402A Plan, organise and facilitate learning in the workplace
  • TAEDEL404A Mentor in the workplace