Modification History
|
Release |
Comments |
|
Release 4 |
This version first released with the FNS Financial Services Training Package Version 8.1. Unit BSBCUS403 Implement customer service standards removed from the Customer service electives. |
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Release 3 |
This version first released with the FNS Financial Services Training Package Version 8.0. Native and imported elective units of competency were updated and/or superseded. |
|
Release 2 |
This version first released with FNS Financial Services Training Package Version 6.0. Release created to reflect updated units of competency. |
|
Release 1 |
This version first released with FNS Financial Services Training Package Version 5.0. |
Qualification Description
This qualification reflects the role of insurance brokers who provide advice on retail products and services to retail insurance clients. They may also have a role in providing specialist advice and managerial activities. Individuals in these roles apply specialist skills and knowledge to work autonomously and exercise judgement in completing routine and non-routine activities and to analyse and evaluate information from a variety of relevant sources.
Licensing, legislative, regulatory or certification considerations
Work functions in the occupational areas where this qualification may be used are subject to regulatory requirements. Relevant regulatory authorities should be consulted to confirm those requirements before applying the qualification.
Entry Requirements
Nil
Packaging Rules
Total number of units = 12
8 core units plus
4 elective units , of which:
- at least 2 must be from the elective units listed below
- the remaining units may be from this qualification or any currently endorsed Certificate III or above training package qualification or accredited course.
Elective units must be relevant to the work environment and the qualification, maintain the overall integrity of the AQF alignment, not duplicate the outcome of another unit chosen for the qualification, and contribute to a valid industry-supported vocational outcome.
Core units
FNSASIC314 Provide Tier 2 general advice in general insurance
FNSASIC315 Provide Tier 2 personal advice in general insurance
FNSIBK412 Implement new and renewed insurance program for insurance broking clients
FNSIBK413 Place client insurances with insurer and confirm insurance cover with clients
FNSIBK414 Provide a claims service to insurance broking clients
FNSIBK415 Meet compliance requirements relating to insurance broking
FNSIBK416 Deliver insurance broking services
FNSINC412 Apply and maintain knowledge of financial products and services
Elective units
Communication
BSBCMM411 Make presentations
BSBOPS305 Process customer complaints
FNSCUS411 Participate in negotiations
Customer service
BSBOPS404 Implement customer service strategies
BSBOPS505 Manage organisational customer service
Risk management
BSBWHS414 Contribute to WHS risk management
FNSISV413 Survey potential risk exposure
FNSRSK512 Assess risks
Team and organisation
BSBLDR411 Demonstrate leadership in the workplace
BSBLDR414 Lead team effectiveness
BSBOPS402 Coordinate business operational plans
BSBPEF402 Develop personal work priorities
Workers’ compensation insurance
FNSIBK401 Research, analyse and report information in insurance broking
FNSISV405 Analyse insurance claims
FNSISV408 Manage handling and settlement of routine insurance claims for retail clients
FNSPIM313 Work within the personal injury management sector
FNSPIM314 Assess and determine initial entitlements for personal injury claims
FNSPIM406 Develop and maintain knowledge of personal injury management insurance
FNSPIM419 Maintain relationships with personal injury clients
FNSPIM423 Educate clients on personal injury management issues
Qualification Mapping Information
No equivalent qualification. Supersedes and is not equivalent to FNS41715 Certificate IV in Insurance Broking.
Links
Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=c7200cc8-0566-4f04-b76f-e89fd6f102fe
