Qualification details

FNS41720 - Certificate IV in Insurance Broking (Release 1)


Usage recommendation:
Supersedes FNS41715 - Certificate IV in Insurance Broking 03/Nov/2020

Release Status:
ReleaseRelease date
(View details for release 2) 02/Feb/2021
1 (this release) 04/Nov/2020

Replaced release

You are currently viewing the components related to release 1.
The current release is release 2View release 2 details.

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnUsage RecommendationSort Table listing Units of Competency by the Usage Recommendation columnEssentialSort Table listing Units of Competency by the Essential column
FNSPIM304 - Assess and determine ongoing entitlementsAssess and determine ongoing entitlementsSupersededElective
BSBOPS402 - Coordinate business operational plansCoordinate business operational plansCurrentElective
BSBOPS404 - Implement customer service strategiesImplement customer service strategiesCurrentElective
BSBSMB407 - Manage a small teamManage a small teamSupersededElective
BSBWHS414 - Contribute to WHS risk managementContribute to WHS risk managementCurrentElective
FNSPIM409 - Maintain customer relationshipMaintain customer relationshipSupersededElective
FNSIBK413 - Place client insurances with insurer and confirm insurance cover with clientsPlace client insurances with insurer and confirm insurance cover with clientsCurrentCore
BSBCUS403 - Implement customer service standardsImplement customer service standardsSupersededElective
BSBOPS505 - Manage organisational customer serviceManage organisational customer serviceCurrentElective
BSBPEF402 - Develop personal work prioritiesDevelop personal work prioritiesCurrentElective
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SchemeCodeClassification value
ANZSCO Identifier 552312 Insurance Consultant 
ASCED Qualification/Course Field of Education Identifier 0811 Banking, Finance And Related Fields 
Qualification/Course Level of Education Identifier 511 Certificate IV 
Taxonomy - Industry Sector N/A Insurance 
Taxonomy - Occupation N/A Life Insurance Broking Officer 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 552312 Insurance Consultant 17/Dec/2020 
ASCED Qualification/Course Field of Education Identifier 0811 Banking, Finance And Related Fields 17/Dec/2020 
Qualification/Course Level of Education Identifier 511 Certificate IV 04/Nov/2020 
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Modification History



Release 1

This version first released with FNS Financial Services Training Package Version 5.0.

Qualification Description

This qualification reflects the role of insurance brokers who provide advice on retail products and services to retail insurance clients. They may also have a role in providing specialist advice and managerial activities. Individuals in these roles apply specialist skills and knowledge to work autonomously and exercise judgement in completing routine and non-routine activities and to analyse and evaluate information from a variety of relevant sources.

Licensing, legislative, regulatory or certification considerations

Work functions in the occupational areas where this qualification may be used are subject to regulatory requirements. Relevant regulatory authorities should be consulted to confirm those requirements before applying the qualification.

Entry Requirements


Packaging Rules

Total number of units = 12

8 core units  plus

4 elective units , of which:

  • at least 2 must be from the elective units listed below
  • the remaining units may be from any currently endorsed training package qualification or accredited course at AQF Level 3 or above, provided they do not duplicate the outcome of another unit chosen for the qualification.

Elective units must be relevant to the work environment and the qualification, maintain the overall integrity of the AQF alignment, and contribute to a valid vocational outcome.

Core units

FNSASIC314 Provide Tier 2 general advice in general insurance

FNSASIC315 Provide Tier 2 personal advice in general insurance

FNSIBK412 Implement new and renewed insurance program for insurance broking clients

FNSIBK413 Place client insurances with insurer and confirm insurance cover with clients

FNSIBK414 Provide a claims service to insurance broking clients

FNSIBK415 Meet compliance requirements relating to insurance broking

FNSIBK416 Deliver insurance broking services

FNSINC402 Develop and maintain in-depth knowledge of products and services used by an organisation or sector

Elective units


BSBCMM411 Make a presentation

BSBOPS305 Process customer complaints

FNSCUS401 Participate in negotiations

Customer service 

BSBCUS403 Implement customer service standards

BSBOPS404 Implement customer service strategies

BSBOPS505 Manage organisational customer service

Workers’ compensation insurance 

FNSIBK401 Research, analyse and report information in insurance broking

FNSISV405 Analyse insurance claims

FNSISV408 Manage handling and settlement of routine insurance claims for retail clients

FNSPIM303 Work within the personal injury management sector

FNSPIM304 Assess and determine ongoing entitlements

FNSPIM403 Educate clients on personal injury management issues

FNSPIM406 Develop and maintain knowledge of personal injury management insurance

FNSPIM409 Maintain customer relationship

Risk management 

BSBWHS414 Contribute to WHS risk management

FNSISV403 Survey potential risk exposure

FNSRSK512 Assess risks

Team and organisation 

BSBLDR411 Demonstrate leadership in the workplace

BSBOPS402 Coordinate business operational plans

BSBPEF402 Develop personal work priorities

BSBSMB407 Manage a small team

Qualification Mapping Information

No equivalent qualification. Supersedes and is not equivalent to FNS41715 Certificate IV in Insurance Broking.


Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=c7200cc8-0566-4f04-b76f-e89fd6f102fe