Qualification details

Release 

Comments 

Release 3

This version released with FNS10 Financial Services Training Package version 5.0.

Update imported units:
BSBCCO402A Gather, collate and record information replaced by equivalent unit BSBCCO405A Survey stakeholders to gather and record information.

Correct error in unit FNSIBK401A title.

Advice relating to ASIC requirements removed from the qualification.

Qualification outcomes remain unchanged.

Release 2

This version first released with FNS10 Financial Services Training Package version 2.0.

Updated unit title.

Additional electives have been added:

• FNSASIC301C Establish client relationship and analyse needs
• FNSASIC302C Develop, present and negotiate client solutions

Release 1

This Qualification first released with FNS10 Financial Services Training Package version 1.0.

Employability Skill 

Industry/enterprise requirements for this qualification include: 

Communication

• developing and writing reports to specifications questioning, listening and clarifying client's requirements using excellent customer service skills and maintain an ongoing relationship with clients
• preparing and presenting correspondence in appropriate format
• using effective communication techniques and having the ability to negotiate resolutions with clients and colleagues

Teamwork

• building rapport and trust with clients and liaising and cooperating with a wide range of persons
• liaising with clients and a range of other people internal and external to the organisation
• referring matters to nominated person as required

Problem solving

• collecting, comparing and contrasting data in order to create reports
• comparing products and services in order to offer clients different options
• identifying and resolving areas of client concern
• using problem solving tools and techniques analysing and synthesising information

Initiative and enterprise

• adapting to the special needs of customers
• generating a range of options in response to a client's needs continually reviewing and applying emerging trends to product and service knowledge
• responding to changed and changing situations

Planning and organising

• gathering industry information through research processing documents and maintaining files, managing information and scheduling and coordinating competing tasks
• implementing internal monitoring practice to ensure ongoing compliance
• preparing insurance proposals for clients and insurers maintaining records

Self-management

• applying time management strategies to own work schedule
• asking for and responding to feedback on performance presenting a positive organisational image
• defining and understanding own work role acting as a role model for others
• planning own work schedule and monitoring and evaluating own work performance
• working ethically and complying with all industry codes of practice and legislative requirements

Learning

• developing and maintaining personal competency knowing and following workplace safety procedures using online help for self-learning purposes
• identifying opportunities for professional development identified
• keeping up-to-date with legislative and policy changes within the industry and applying these to work practices

Technology

• conducting web searches and using corporate templates
• operating computers
• using business technology to access, organise and monitor information
• using research data devices, telecommunication devices and related equipment
• using word processing, spreadsheet and database entry skills to produce workplace documentation